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JM&A Training > DocuPad Presentation > Flashcards

DocuPad Presentation Flashcards

1
Q

INTRODUCE TECHNOLOGY

A

Mrs. Smith, I’m excited to introduce you to a new technology today!

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2
Q

WHATS IN IT FOR CUSTOMER?

A

The docuPad will allow us to speed up the processing of your paperwork in a more secure and efficient way.

In addition to saving time, this will ensure that all of your paperwork is completed correctly the first time!

This will also allow you to be in control of the process and is much more interactive.

Once we wrap up, you will be leaving with a USB drive with all of the documents that we sign today. You can upload it to the cloud and have access to it at any time in the future; pretty great right?!

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3
Q

ENGAGE CUSTOMER

A

To get you familiar with the system, would you mind grabbing a stylus?

I want you to feel comfortable with this new technology, so we’re going to have you practice your signature a few times before moving forward.

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4
Q
  1. Base Payment
A

I noticed that you have been quoted a payment of $475.05 per month. This is your APR and these are the figures you have agreed to. I want you to know that you can take delivery of the car, at that payment, with approved credit.

Based on the information you shared with me earlier, there are many options available. May I begin?

  • Click on VSC Box * to bring up submenu of Sales Tools. Click “AutoGuard Protection Program” to present the Preferred Option.
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5
Q
  1. Limited Warranty: Did your sale’s associate go over your manufacturer’s limited warranty?
A

Your manufacturer’s limited warranty covers your Powertrain for 4 years OR 50,000 miles.

This coverage includes…

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6
Q
  1. (A) OEM Powertrain Coverage: This coverage includes…
A

Your Engine, Transmission and Drivetrain.

You also have a limited warranty for…

(Click next)

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7
Q
  1. (B) OEM Limited B-toB Warranty: You also have a limited warranty for…
A

4 years or 50,000 miles for items including certain components such as…

(Click Next)

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8
Q
  1. (C) OEM Additional Coverage
A

…Steering, Suspension, Air Conditioning, Brakes, and Electrical Components. At the end of this period of time…

(Click next)

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9
Q
  1. (D) At the end of this period of time…
A

…you would be 100% RESPONSIBLE unless you choose Hendrick AutoGuard, which covers certain mechanical breakdowns.

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10
Q
  1. Preferred Option — BY CHOOSING…
A

BY CHOOSING the Preferred Option you receive the VSC for 5 years OR 80,000 miles.

YOU TOLD ME that you plan on keeping the car for 5 years and will be driving 15,000 miles per year.

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11
Q
  1. (A) VSC - Platinum Coverage
A

This is our Platinum mechanical breakdown coverage.

  • It will pay for parts and labor due to the failure of any covered component with a $100 deductible due at the time of repair.
  • It won’t cover these things if you fail to maintain your vehicle…

(Click the maintenance section and continue)

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12
Q
  1. (B) Flexible Maintenance Program

YOU TOLD ME…

A

…YOU TOLD ME that maintenance was important to you.

The Flexible Maintenance Program…

  • will allow you to select the number of services that best suit your driving habits.
  • Coverage includes oil and filter changes, tire rotations, and multi-point inspections.
  • By taking advantage of this program now, you lock in the cost should maintenance prices increase in the future.
  • In addition to being cost-effective, our customer’s like using our factory trained technicians.

(Click next)

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13
Q
  1. (C) GAP
A

…protects you in the event your vehicle is a TOTAL LOSS (CLICK) due to an ACCIDENT or THEFT.

  • GAP may WAIVE the difference (CLICK) between what your INSURANCE pays and your FINANCE CONTRACT BALANCE, what you owe.
  • It may also WAIVE up to $1000 of the INSURANCE DEDUCTIBLE.

(Click Car Care Program)

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14
Q
  1. (D) Car Care
A

…is an EXTERIOR and INTERIOR protection program for the vehicle.

  • The Exterior protection chemically bonds to the paint protecting it from ENVIRONMENTAL THREATS such as UV Rays, tree sap and bird droppings.
  • A fabric protector is applied that REPELS WATER and OIL-BASED STAINS to provide protection for your interior.
  • In addition, RIPS, TEARS and BURNS up to 1” are also covered with this program.

(Click Tire and Wheel)

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15
Q
  1. (E) The Road Hazard Tire Plan
A

…pays to REPAIR or REPLACE your tires or wheels if damaged by a COVERED ROAD HAZARD, such as a pothole.

Our PREMIUM coverage offers you a LIFETIME BENEFIT of up to $6000 with an UNLIMITED amount of claims…

…and includes COSMETIC WHEEL REPAIR.

(Click PDR)

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16
Q
  1. (F) Pantless Dent Repair
A

…will repair dents and dings in your vehicle’s vertical panels up to 4” in diameter.

17
Q
  1. Preferred — Payment Options
A

THESE ARE YOUR PAYMENT OPTIONS.

Click on the graph to reveal payment options

18
Q
  1. Preferred Option — Review

* IMPORTANT*

A

Although I pointed out many of these features…

…we recommend that you look over your specific agreements…

…to review additional coverage benefits and exclusions.

19
Q
  1. Preferred to Value Option — Transition
A

Do you have any questions about the Preferred Option before I move to the Value?

(Click close to return the main menu)

20
Q
  1. Value Option — Presentation
A

BY CHOOSING the Value Option, you receive the same coverage as the Preferred; however, YOU WILL FORFEIT Paintless Dent Repair and Road Hazard Tire and Wheel.

Should your vehicle’s vertical panels have damage from dents and dings or your vehicle’s tires or wheels be damaged due to a road hazard you would be responsible for the repairs.

21
Q
  1. Value — Payment Options
A

THESE ARE YOUR PAYMENT OPTIONS.

22
Q
  1. Basic Option — Presentation and Payment Option
A

BY CHOOSING the Basic Option, you receive the same coverage as the Value; however, you will forfeit the Car Care system.

Should your vehicle be affected by environmental damage or interior damage you would be responsible.

THESE ARE YOUR PAYMENT OPTIONS.

(Point)

23
Q
  1. Economy Option — Presentation
A

BY CHOOSING the Economy Option, you receive the same coverage as the Basic, HOWEVER, YOU ARE FORFEITING GAP.

Should you be involved in a total loss accident and have a balance due after an insurance settlement, you would be responsible for the difference including the deductible.

24
Q
  1. Economy — Payment Options
A

THESE ARE YOUR PAYMENT OPTIONS.

25
Q
  1. Package/Options — Any Questions?
A

Do you have any questions about these options before I ask you to choose one?

26
Q
  1. All Options — Best Suited For You
A

Out of all the options I just presented, which option best suits you?

27
Q
  1. Preference — Payment/Term
A

Which payment of the two terms offered do you prefer?

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