Domain 4: Software Troubleshooting Session 1 Flashcards
After installing a program, a system has become unstable to the point to where it will not boot up properly. Which configuration option should a technician choose from the Advanced Boot Options screen to attempt to start the system properly?
Choices:
A - Safe Mode
B - Configuration Mode
C - Safe Mode with Configurations
D - Last Known Good Configuration
D - Last Known Good Configuration
On a Windows 8 or Windows 8.1 machine, which key or key combination should a technician press to bring up the Advanced Boot Options screen?
Choices:
A - F2
B - F8
C - Shift+F2
D - Shift+F8
D - Shift+F8
A technician is in the Windows 7 System Recovery Options screen. A user stated that installing a program made the system very unstable. Which option should the technician choose to attempt to stabilize the system?
Choices:
A - Startup Repair
B - System Restore
C - System Image Recovery
D - Windows Memory Diagnostic
B - System Restore
Which item in the Control Panel is used to start the process of changing which program opens a particular file type?
Choices:
A - Folder Options
B - Personalization
C - Default Programs
D - Programs and Features
C - Default Programs
Which Control Panel app can a technician run in Windows 8 to test compatibility for a program built to run in Windows 7?
Choices:
A - Windows Program Diagnostics
B - Hardware Compatibility Checker
C - Program Compatibility Troubleshooter
D - Software Compatibility Troubleshooter
C - Program Compatibility Troubleshooter
A system is rebooted after not being shut down properly. Which will most likely happen?
Choices:
A - BSoD
B - The system will boot into Safe Mode
C - An error message will appear, indicating the system was not shut down properly
D - The system will boot into Safe Mode and an error message will appear indicating the system was not shut down properly
C - An error message will appear, indicating the system was not shut down properly
If a computer continually boots into Safe Mode, which Windows utility may have the computer set to always boot into Safe Mode?
Choices:
A - DXDIAG
B - MSINFO
C - MSINFO32
D - MSCONFIG
D - MSCONFIG
Which item occurs when a dark gray screen appears on a Mac indicating a user must reboot the system?
Choices:
A - SPoD
B - BSoD
C - GRUB error
D - Kernel panic
D - Kernel panic
Which two areas of the Task Manager will show a user why a system is running slow?
Choices:
A - CPU
B - Startup
C - Memory
D - Services
A - CPU
C - Memory
A technician needs to check the validity of system files using SFC. Which option in the recovery console should the technician select in order to do this?
Choices:
A - Startup Repair
B - System Restore
C - Command Prompt
D - System Image Recovery
C - Command Prompt
Which type of media is needed to create a system repair disc in Windows 7?
Choices:
A - TV
B - USB
C - DVD
D - Floppy
C - DVD
In the Windows 7 Disk Defragmenter, which button is used to see if a disk has a high fragmentation percentage?
Choices:
A - Check disk
B - Analyze disk
C - Defragment disk
D - Configure schedule
B - Analyze disk
A technician wants to unregister the schmmgmt.dll file. How should the technician enter this command in the command prompt window?
Choices:
A - unregsvr schmmgmt.dll
B - regsvr /u schmmgmt.dll
C - unregsvr32 schmmgmt.dll
D - regsvr32 /u schmmgmt.dll
D - regsvr32 /u schmmgmt.dll
Which items are found in the Windows Logs area of Event Viewer? Choose three answers.
Choices:
A - System B - Security C - Windows D - Installation E - Application
A - System
B - Security
E - Application
In Windows 8, which media type is used to create a recovery drive?
Choices:
A - CD
B - Solid-state
C - Network drive
D - USB flash drive
D - USB flash drive
Which item provides recovery options for a Windows 7 machine?
Choices:
A - Backup disk
B - Recovery drive
C - System repair disc
D - System repair image
C - System repair disc
Users can perform which three actions on an application or program in the Control Panel?
Choices:
A - Repair it B - Uninstall it C - Reinitialize it D - Change its settings E - Restore its settings
A - Repair it
B - Uninstall it
D - Change its settings
Where should an antivirus check be run if a technician suspects a virus has infected a boot sector?
Choices:
A - In Safe Mode
B - In Safe Mode with Networking
C - In the preinstallation environment
D - In Safe Mode with Command Prompt
C - In the preinstallation environment
Which are possible symptoms for malware on a computer device? Choose four answers.
Choices:
A - Pop-ups B - DNS crash C - BIOS setup D - Security alerts E - PC/OS locks up F - Browser redirection
A - Pop-ups
D - Security alerts
E - PC/OS locks up
F - Browser redirection
Which are signs of a hijacked email account? Choose two answers.
Choices:
A - Invalid certificates
B - Unknown IP addresses
C - Email is sent to people in the account’s address book
D - Failed delivery notifications from unknown email addresses
C - Email is sent to people in the account’s address book
D - Failed delivery notifications from unknown email addresses
If there is an issue with a website’s __________, then the user should play it safe and not visit the site.
Choices:
A - host
B - IP address
C - DNS server
D - security certificate
D - security certificate
Often malware will affect which settings in relation to Internet connectivity?
Choices:
A - IP address
B - DNS server
C - Proxy server
D - MAC address
C - Proxy server
Which is a sign of malware in relation to Windows Update?
Choices:
A - Failed installations
B - Compatibility issues
C - Unauthorized Group Policy changes
D - Random Windows Registry changes
A - Failed installations
A user has reported that a number of files have gone missing from their computer. The user’s computer was recently upgraded. Which action should the technician perform?
Choices:
A - Run MSCONFIG
B - Reinstall the operating system
C - Reset the PC to a Restore Point
D - Check the user’s Folder Options menu
D - Check the user’s Folder Options menu
