Drive Thru Flashcards
What can you do to prepare the drive thru shift area for shift handover or peak sales?
3 answers
Stock up
Ensure Head set is charged
Ensure change and till roll available
Sides
What is the maximum time it should take to greet a customer at the speaker box?
5 seconds
When greeting customers what should you say?
Hi welcome to Kfc
What is the maximum amount of time it should take to pack and present the order to a customer ?
60 seconds
150 total order
What are they 4 key positions in drive thru?
Order taker, payment, pack, present
What is the max time it should take to place and receive an order at the drive thru?
150 seconds
Why is it important to know the menu when you are an order taker?
To help customers make their choices
How would you deal with a customer complaint at the drive thru window?
PLEASE
What could the reasons be to ask an customer to park up if there was a queue of cars in the drive thru lane?
If the customer was waiting on a product that card behind were not
What should be checked on the drive thru headsets before opening?
Battery charge
