E-Commerce

Question 1

A task performed by a worker in the course of doing his/her job

Answer 1

Activity

Question 2

Year when E-commerce showed signs of a new life, because many industries are gaining profits

Answer 2

2003

Question 3

Digital enablement of transactions and processes within a firm, involving information systems under firm’s control

Answer 3

E-Business

Question 4

This also includes many activities such as business trading with other businesses and internal processes that companies use to support their buying, selling, hiring, planning and other activities.

Answer 4

E-Commerce

Question 5

An exchange of value, such as a purchase, a sale, or the conversion of raw materials into a finished product

Answer 5

Transaction

Question 6

has changed the way people buy, sell, hire and organize business activities in more ways and more rapidly than any other technology in the history of business.

Answer 6

The Internet

Question 7

Also called wire transfers which are electronic transmission of account exchange information over private communications’ networks.

Answer 7

Electronic Fund Transfer (EFT)

Question 8

Occurs when one business transmits computer-reliable data in a standard format to another business.

Answer 8

Electronic Data Exchange (EDI)

Question 9

computers can receive digital radio and television transmission, and TV sets can receive the Web and satellite radio content, among many others trend

Answer 9

Appliance Convergence

Question 10

is a third generation web device. Also known as 3G mobile phone technology, it supports a wide range of bandwidths for receiving and sending email and large amounts of data and for Web browsing in many different countries.

Answer 10

GPRS – General Packet Radio Service

Question 11

The knowledge on the combination of store design, layout and product display .

Answer 11

Merchandising

Question 12

a product or service that is hard to distinguish from the same product or services provided by other sellers; its features have become standardized and well-known.

Answer 12

Commodity item

Question 13

the potential sellers of a good come into contact with potential buyers and a medium of exchange is available.

Answer 13

Markets

Question 14

are the total of all costs that a buyer and seller incur as they gather information and negotiate a purchase and sale transaction.

Answer 14

Transaction Costs

Question 15

In December 1997 the word _______ was created and was then eventually shortened as blog.

Answer 15

weblog

Question 16

Is a website that has regular updates (blog posts) where the most recent updates are displayed first.

Answer 16

Blog

Question 17

A PERSON who administrates, writes and updates a blog.

Answer 17

Blogger

Question 18

is any technology that allows people to connect computers to each other

Answer 18

Computer Network

Question 19

HRM & purchasing, which are essential in enabling the primary activities to be functional.

Answer 19

Supporting Activities

Question 20

the consumers or businesses pay one monthly fee for unlimited telephone line usage

Answer 20

Flat Rate Access

Question 21

A foundation goal of all marketers. To grow and thrive, all businesses must attract a continuing stream of new customers.

Answer 21

Customer Acquisition

Question 22

The process of changing visitors, shoppers, or prospects into actual customers. It requires persuading the customer, to make a purchase or to engage in a set of interactions that will eventually result in a purchase.

Answer 22

Customer Conversion

Question 23

Involves turning the newly found customer into a loyal one who will remain with the enterprise over an extended market.

Answer 23

Customer Retention

Question 24

The equity that exists in the enterprise’s customer base.

Answer 24

Customer Value Growth