E Commerce & E Governance

Question 1

What is the primary focus of traditional commerce?

Answer 1

The exchange of products and services through personal interactions

Question 2

How does e-commerce differ from traditional commerce in terms of operation?

Answer 2

E-commerce trading activities are online via the internet and can be considered automatic

Question 3

What are the business hours limitations of traditional commerce?

Answer 3

Limited to business hours, mostly during the day

Question 4

What is the availability of e-commerce in terms of time?

Answer 4

E-commerce is 24X7, it can be done anytime day and night

Question 5

What type of interaction does traditional commerce provide?

Answer 5

Face to face interaction

Question 6

How is consumer interaction in e-commerce characterized?

Answer 6

Screen to face interaction

Question 7

What geographic limitation does traditional commerce have?

Answer 7

Limited to a particular geographical location

Question 8

What is the scope of e-commerce compared to traditional commerce?

Answer 8

E-commerce is global and has no physical limitation

Question 9

List some modes of payment in traditional commerce.

Answer 9

• Cash
• Cheques
• Credit cards

Question 10

What are some modes of payment in e-commerce?

Answer 10

• Bank transfer
• Credit card
• E-wallet
• Mobile payment
• Many more

Question 11

What is a key difference in the delivery of goods or services between traditional commerce and e-commerce?

Answer 11

Goods and delivery of services is instant with traditional commerce; delivery in e-commerce takes some time

Question 12

What is the scope of traditional commerce?

Answer 12

Local

Question 13

What is one advantage of e-commerce regarding its reach?

Answer 13

E-commerce provides sellers with a global reach

Question 14

What does e-commerce reduce in terms of transactions?

Answer 14

Paperwork and significantly lower transaction costs

Question 15

How does e-commerce help in cost saving for users?

Answer 15

Provides more options to compare and select cheaper and better options

Question 16

What advantage does e-commerce provide to rural areas?

Answer 16

Access to services and products otherwise unavailable

Question 17

What is a significant convenience of e-commerce for customers?

Answer 17

Anytime shopping; the website is functional at all times

Question 18

How does e-commerce allow for direct interaction between customers and businesses?

Answer 18

No intermediaries involved

Question 19

What kind of public services can e-commerce improve?

Answer 19

Healthcare, education, social services

Question 20

What is a major disadvantage of e-commerce regarding setup?

Answer 20

High setup cost for hardware and software

Question 21

What is a disadvantage of e-commerce related to personal touch?

Answer 21

Lack of personal touch can be a disadvantage for certain services and products

Question 22

What security concerns do customers have in e-commerce?

Answer 22

Credit card theft, identity theft

Question 23

What are some common problems with goods delivery in e-commerce?

Answer 23

Fulfillment issues, shipping problems, mix-ups

Question 24

What is the B2C model in e-commerce?

Answer 24

Business sells its products directly to a customer

Question 25

What is an example of a B2C business?

Answer 25

Amazon, Flipkart

Question 26

Describe the B2B model in e-commerce.

Answer 26

Business sells its products to an intermediate buyer who then sells to the final customer

Question 27

What is an example of a B2B business?

Answer 27

Tata Communications

Question 28

What does the C2C model in e-commerce involve?

Answer 28

Consumer helps consumer to sell or rent assets

Question 29

What is an example of a C2C platform?

Answer 29

OLX, Quikr

Question 30

What is the C2B model in e-commerce?

Answer 30

Consumers offer products or services of value to businesses

Question 31

What is an example of a C2B service?

Answer 31

Blog written by an author for a business

Question 32

What are the phases of the e-commerce trade cycle?

Answer 32

* Pre-Sales * Execution * Settlement * After-Sales

Question 33

What are the steps involved in the Pre-Sales phase?

Answer 33

* Search * Negotiate

Question 34

What occurs during the Execution phase of the trade cycle?

Answer 34

* Order * Delivery

Question 35

What does the Settlement phase consist of?

Answer 35

* Invoice * Payment

Question 36

What is included in the After-Sales phase?

Answer 36

* Warranty * After Sale Services

Question 37

What are the advantages of using credit cards in e-commerce?

Answer 37

Reach international markets by integrating payment gateways

Question 38

What are mobile payments used for in e-commerce?

Answer 38

Quick purchases on e-commerce websites and donation portals

Question 39

What is the function of bank transfers in e-commerce?

Answer 39

Sending money from one bank account to another

Question 40

What is an e-wallet?

Answer 40

A type of electronic card for online transactions

Question 41

What is M-commerce?

Answer 41

Buying and selling through wireless handheld devices

Question 42

What is social commerce?

Answer 42

E-commerce involving social media for promotion and sales

Question 43

What technologies does e-commerce draw from?

Answer 43

* Mobile commerce * Electronic funds transfer * Supply chain management * Internet marketing * Online transaction processing * Electronic data interchange (EDI) * Inventory management systems * Automated data collection systems

Question 44

What is Electronic Data Interchange (EDI)?

Answer 44

Electronic interchange of business information using standardized format

Question 45

What is the purpose of e-governance?

Answer 45

To simplify processes for government, citizens, and businesses

Question 46

What does SMART stand for in e-governance?

Answer 46

* Simple * Moral * Accessible * Responsive * Transparent

Question 47

What is Government-to-Citizen (G2C) services?

Answer 47

Government services that enable citizens to access public services

Question 48

What does Government-to-Business (G2B) involve?

Answer 48

Exchange of services between government and business organizations

Question 49

What is Government-to-Government (G2G)?

Answer 49

Interaction between different government departments and agencies

Question 50

What is the purpose of Government-to-Employee (G2E)?

Answer 50

Bring employees together and improve knowledge sharing

Question 51

What is encryption in e-commerce security?

Answer 51

Converts plain text into cipher text to protect user information

Question 52

What are the two types of encryption?

Answer 52

* Symmetric * Asymmetric

Question 53

What is a digital signature?

Answer 53

Guarantees the authenticity of an electronic document

Question 54

What is a digital certificate?

Answer 54

An electronic 'password' for secure data exchange over the Internet