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Management Case Study > E2 - 5. Managing the Workplace Environment > Flashcards

E2 - 5. Managing the Workplace Environment Flashcards

1
Q

What is employee alignment?

A

Linking organisational goals to employees’ personal goals

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2
Q

What does employee alignment achieve?

A

Higher employee engagement and satisfaction

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3
Q

How is employee alignment achieved?

A

Target setting and appraisal

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4
Q

What are Drucker’s 4 areas of objective setting?

A
  1. Profitability
  2. Management performance
  3. Worker performance
  4. Public responsibility
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5
Q

What are the 6 key steps in management by objectives?

A
  1. Set SMART objectives (quantifiable)
  2. Communicate objectives and tasks
  3. Allocate tasks and resources
  4. Communicate clearly
  5. Measure performance against target
  6. Carry out appraisal and review targets
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6
Q

What are the 4 areas of Kaplan and Norton’s Balanced Scorecard?

A

Financial
Customer
Internal Processes
Innovation and Learning

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7
Q

What is an appraisal?

A

A systematic review and assessment of an employee’s performance, potential and training needs

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8
Q

What are the 3 purposes of appraisals?

A
  1. Reward review
  2. Performance review (training)
  3. Potential review (career)
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9
Q

What are the 3 key forms of appraisal?

A
  1. Management led
  2. Self appraisal
  3. Multisource
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10
Q

What are the 5 most common causes of ineffective appraisal?

A
  1. Confrontation
  2. Judgement
    3 Bureaucracy
  3. Informal chat
  4. Annual event
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11
Q

What are the 4 categories of rewarding good performance?

A
  1. Performance related pay
  2. Profit-based
  3. Equity-based
  4. Non financial (intrinsic)
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12
Q

What are the 3 watch points for performance related pay?

A
  1. Ensure objectives are SMART
  2. Ensure objectives are in employee control
  3. Danger than employees focus on PRP related objectives, not wider
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13
Q

What are the 2 watch points for profit related rewards?

A
  1. Employees feel too distant to influence

2. Might lead to short term decision making

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14
Q

What is the main benefit of equity related reward?

A

Promotes interest in long term growth of the company

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15
Q

What are 4 common causes of disciplinary procedures?

A
  1. Absenteeism
  2. Breach of regulations
  3. Improper conduct
  4. Poor timekeeping
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16
Q

What are 3 approaches to resolving disciplinary issues?

A
  1. Conciliation
  2. Mediation
  3. Arbitration
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17
Q

What is concillation?

A

Parties meet for informal discussion to resolve disputes

18
Q

What is mediation?

A

A mediator is provided to hear the dispute and make recommendations

19
Q

What is arbitration?

A

An arbitrator will make a binding rule

20
Q

What are 4 best practices for management in disciplinary procedures?

A
  1. Act quickly, decisively and without emotion
  2. Be consistent
  3. Remain impersonal
  4. Respect privacy
21
Q

What are the 6 steps for an employee raising a grievance?

A
  1. Sound out to colleague
  2. Raise with line manager
  3. Refer to higher manager (or HR)
  4. Follow official internal grievance procedure
  5. Alternative resolution (arbitration/conciliation)
  6. Industrial tribunal
22
Q

What is mentoring?

A

The passing on of support, guidance and advice by more experienced colleagues

23
Q

What are 4 benefits of mentoring to the organisation?

A
  1. Faster career progression
  2. Better motivation and engagement
  3. Impact on recruitment and selection
  4. Helps to reinforce organisational culture
24
Q

What are 4 benefits of mentoring to the individual?

A
  1. Knowledge and behavioural improvements
  2. Management of career goals
  3. Wider network of influence
  4. Increased confidence and self-awareness
25
What is coaching?
Passing of skills and knowledge in a supportive and collaborative environment
26
What are 4 key management responsibilities regarding Health and Safety?
1. Provide safe work environment and work practises 2. Communicate health and safety policy to staff 3. Ensure training on safe practises 4. Establish an accident reporting system
27
What are 4 key employee responsibilities regarding Health and Safety?
1. Take reasonable care of themselves and others 2. Use equipment properly 3. Avoid creating hazards 4. Inform employer of any danger
28
What is equality?
Ensuring individuals and groups are treated fairly and equally
29
What is direct discrimination?
Treating someone less favourably than they would another because of a protected characteristic they have (race, religion, sex, age etc)
30
What is indirect discrimination?
A decision or policy that is put in place which in practise leads to people from a protected group being treated less favourably than other people
31
What is wrongful dismissal?
When an employer breaches contract e.g. dismissal without notice
32
What is constructive dismissal?
When an employer breaches the terms of the contract such that the employee is forced to resign
33
What is unfair dismissal?
When an employer does not act 'reasonably' (e.g. giving warnings)
34
What are 4 fair reasons for dismissal?
1. Lack of capability or qualification 2. Misconduct 3. Fairly selected redundancy 4. Following a fairly applied disciplinary procedure
35
What are 3 automatically unfair reasons for dismissal?
1. Related to train union activities 2. Related to pregnancy 3. Unfair selection for redundancy
36
What are 3 main benefits of diversity?
1. Ethical - equal opportunities 2. Breadth of experience and ideas 3. Reflect the society and markets that they operate in
37
What is organisational culture?
The specific collection of values and norms that are shared by people in an organisation, controlling the way they interact
38
What are organisational values?
Beliefs relating to the goals that the organisation should pursue, and the way that members should behave
39
What are 3 advantages of strong culture?
1. Facilitates communication 2. Encourages belonging/buy in 3. Can make an employer of choice
40
What are 3 disadvantages of strong culture?
1. Difficult to change 2. Can restrict innovation 3. Can reduce flexibility/partnering
41
What are Shein's 4 levels of culture?
Artefacts Values Assumptions (Norms)
42
What are the two levels of culture in the organisational iceberg?
Formal (Structure, Mission, Goals) and Behavioural (Values, Attitudes, Beliefs)

Management Case Study (36 decks)

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