E2 Project and Relationship MGMT Flashcards

Question

PESTEL

Answer 1

``` Political Economic Social Technology Environment Legal ```

Answer 2

Local National Global

Answer 3

``` New entrants Competitor rivalry Substitutes Power of buyers Power of suppliers ```

Answer 4

Factor conditions Related & supporting industries Firm strategy, Structure & Rivalry Demand conditions

Answer 5

Velocity Volume Variety

Answer 6

Brand Industry Form Generic

Answer 7

``` Reward Coercive Referent Expert Legitimate ```

Answer 8

Charismatic Traditional Rational-legal

Answer 9

Bureaucratic Management Specialisation Hierarchy Rules Impersonality

Answer 10

Human Relations school Psychological contract Showing interest in workers Team work increasing motivation Good communications/relations

Answer 11

Hygiene factors | Motivating factors

Answer 12

``` Policies for staff treatment Level of supervision Pleasant working conditions Appropriate level of salary and status Team working ```

Answer 13

``` Sense of achievement Recognition of good work Increased responsibility Career advancement Attraction of the job ```

Answer 14

``` Hierarchy of needs Self fulfilment Ego Social Safety/security Basic/physiological ```

Answer 15

Theory X - lazy | Theory Y - enjoy their work

Answer 16

Leadership styles Authoritarian Democratic Laissez-faire (leaves group to get on)

Answer 17

X axis - concern for people Y axis - concern for production ``` (9,1) task orientated (1,9) country club (1,1) impoverished (5,5) middle road (9,9) team ```

Answer 18

Scientific management

Answer 19

``` Administrative management Five functions of management Planning Organising Co-ordinating Commanding Controlling ```

Answer 20

``` What is our mission? Who is our customer? What is our plan? What are our results? What does the customer value? ```

Answer 21

``` Age Disability Gender reassignment Civil partnership Pregnancy & Maternity Race Religion Sex Sexual orientation ```

Answer 22

``` Conduct Capacity Statutory duty Other substantial reason Redundancy ```

Answer 23

Personal centralised control Bureaucratic control Output control Cultural control

Answer 24

Financial perspective Internal business process Learning & growth Customer perspective

Answer 25

``` Profitability Innovation Market standing Productivity Financial & Physical resources Managerial performance & development Worker performance and attitude Public responsibility ```

Answer 26

Intrinsic - job satisfaction Extrinsic - pay, working conditions

Answer 27

Artefacts & creations Values Basic assumptions

Answer 28

Dress codes Patterns of behaviour Physical symbols (brand, logos) Office layout

Answer 29

Language Behaviour How people justify doing what they do

Answer 30

Beliefs on environmental issues | How people should be treated

Answer 31

``` Size Technology Diversity Age History Ownership ```

Answer 32

``` The paradigm Control systems Organisational structures Power structures Symbols Rituals & Routines Stories & Myths ``` Page 333

Answer 33

``` Power distance Uncertainty avoidance Individualism v collectivism Masculinity v femininity Time orientation ```

Answer 34

``` Strategy Structure Systems Shared values Skills Styles Staff ```

Answer 35

``` Formal aspects (visible) Behavioural aspects (hidden) ```

Answer 36

``` Goals Technology Procedures Structure Skills ```

Answer 37

``` Attitudes Style Communication patterns Values Feelings Beliefs ```

Answer 38

``` Increased productivity Synergy (2+2=5) Improved focus & responsibility Improved problem solving Greater creativity Increased satisfaction Increased motivation Improved info flows ```

Answer 39

Conformity Abilene paradox Group polarisation "risky shift" Groupthink

Answer 40

Forming Storming Morning Performing

Answer 41

``` Leader Shaper Plant Monitor-evaluator Resource-investigator Company worker Team worker Finisher ```

Answer 42

Co-ordinating, stable, dominating extrovert

Answer 43

Commuted to task, aggressive, anxious, dominant extrovert

Answer 44

Thoughtful and thought provoking, high IQ

Answer 45

Analyses others ideas, brings group down to earth, stable introvert, high IQ

Answer 46

Adds to other's ideas, social type of person

Answer 47

Unpopular but necessary individual, anxious introvert.

Answer 48

Loud music | Difficult to read text

Answer 49

Hearing loss Poor eyesight Speech impairment

Answer 50

Different dialects Language Jargon Words with several meaning

Answer 51

Attitude | Anger/sadness may cause someone to lose focus

Answer 52

``` Reciprocity Commitment Social proof Liking Authority Scarcity ```

Answer 53

Precious favours

Answer 54

Early commitment | Difficult to later withdraw support

Answer 55

Building relationships with those you want to influence

Answer 56

Getting backing from senior staff will encourage others to back you

Answer 57

People need to know they could miss out

Answer 58

1. Preparation 2. Opening 3. Bargaining 4. Closing

Answer 59

Negotiation, bargaining and compromise rather than deliberate

Answer 60

New ideas introduced as opportunities arise

Answer 61

Forced by circumstances

Answer 62

Satisficing Sequential attention Side payments Exercise power

Answer 63

Areas in which the organisation must do well in order to keep ahead of its competitors

Answer 64

Strategy Objectives Assumptions about the industry Resources and capabilities

Answer 65

The supply chain of a company is owner by that company

Answer 66

E2 Project and Relationship MGMT Flashcards

(101 cards)