E3 - 10. Change Management II Flashcards
1
Q
What are the 4 most important elements of change leadership?
A
- Develop and communicate the vision
- Generate short term wins
- Establish a sense of urgency
- Maintain and incorporate into culture
2
Q
What are the 4 main leadership styles?
A
- Logical (options + evaluates)
- Inspirational
- Supportive
- Commanding (goal)
3
Q
What is a change agent?
A
Someone who facilitates and manages change, defining problems associated with change and recommending solutions
4
Q
What are the 5 styles of change management?
A
- Education and communication
- Collaboration and participation
- Intervention
- Direction
- Coercion
5
Q
What are Tuckman’s 4 steps of forming teams?
A
- Forming
- Storming
- Norming
- Performing
6
Q
What are 5 of Belbin’s team member types?
A
- Plant (creative, problem solver)
- Resource investigator
- Co-ordinator
- Team Worker (relationships)
- Completer-finisher (detail, deadlines)
7
Q
What are the 4 approaches to overcoming resistance to change under Kotter and Schlesinger’s model?
A
- Education and communication
- Participation and involvement
- Negotiation and Agreement
- AVOID manipulation and coercion
8
Q
What are the 4 approaches to overcoming resistance to change under Kotter and Schlesinger’s model?
A
- Education and communication
- Participation and involvement
- Negotiation and Agreement
- AVOID manipulation and coercion
9
Q
What 4 things tend to lead to success of change programmes?
A
- Understandable goals
- Realistic time frames
- Clear and unified leadership
- Management support (+ mentoring/coaching)
10
Q
What 4 things most commonly lead to the failure of change programmes?
A
- Change initiative not part of coherent plan
- Lack of project management
- Poor communication (leads to fear/misunderstanding)
- Imposed change + resistance
11
Q
What are the 4 options for managing decline?
A
- Retrenchment (radical cost cutting)
- Turnaround (reposition)
- Divestment
- Liquidation
