Earn trust

Question 1

Tell me about a time when you had to communicate a change in direction that you anticipated people would have concerns with. What did you do to understand the concerns and mitigate them? Were there any changes you made along the way after hearing these concerns? How did you handle questions and/or resistance? Were you able to get people comfortable with the change?

Answer 1

RA (datapoint)

Question 2

Give me an example of a tough or critical piece of feedback you received. What was it and what did you do about it?

Answer 2

Students not being like me

Question 3

Describe a time when you needed to influence a peer who had a differing opinion about a shared goal. What did you do? What was the outcome?

Answer 3

Onboarding a hospital/having her visit

Question 4

Give me an example of a time when you were not able to meet a commitment. What was the commitment and what were the obstacles that prevented success? What was the impact to your customers/peers and what did you learn from it?

Answer 4

Back to back trainings/running late

Question 5

Tell me about a time when your team’s goals were out of alignment with another team you relied on in order to meet your goal. How did you work with the other team? Were you able to achieve your goals?

Answer 5

Compensation between TPs and AMs

Question 6

Tell me about a time when you uncovered a significant problem in your team. What was it and how did you communicate it to your manager and other stakeholders? What did you do to address the problem? How did you manage the impact of this problem for the rest of your team?

Answer 6

SFS communication sheet

Question 7

Tell me about a time when you uncovered a significant problem in your team. What was it and how did you communicate it to your manager and other stakeholders? What did you do to address the problem? How did you manage the impact of this problem for the rest of your team?

Answer 7

SFS COMM SHEET

Question 8

Tell me about a time when a team member was struggling to keep up or fit in and you stepped in to help out. Why did you think they were struggling
or not fitting in? Why did you decide in step in and support? What did you do to help out? How did it impact your work? What was the outcome? What
did you learn from that situation?

Answer 8

Erica

Question 9

Tell me about a time when a team member was not performing well and impacted your work. How did you handle that situation? Why were they not
performing well? What was the outcome? What did you learn from that situation?

Answer 9

Nicole