Effective Communication Flashcards
(22 cards)
Is the process of passing information (sending) and understanding (receiving) the same from one person to another through verbal and non verbal means
Communication
Process of Communication
Sender - Encode - Medium - Decode - Receiver - Sender - Feedback - Receiver
Is a two way process - sending the right message and to the right person
Effective Communication
Is the communication which produces intended or desired result
Effective Communication
The 7c’s of Effective Communication
Completeness
Conciseness
Consideration
Clarity
Concreteness
Courtesy
Correctness
The information conveyed in the message should be complete for the communication to be effective.
Completeness
Means communicating what you want to convey in least possible words. Is a necessity for effective communications
Conciseness
Effective communication must take audience into consideration by knowing the viewpoints, background, mindset, educational level, etc.
Consideration
Implies emphasizing on a specific goal or objective at a time, rather than trying to move away from track. Helps to understand the message easily.
Clarity
Communication implies being particular and clear rather being fuzzy and general. Communication shows good level of confidence
Concreteness
Means being polite, kind, judicious, enthusiastic and convincing. Is an important element of effective communication
Courtesy
In the communication implies that the correct information is conveyed through message
Correctness
Barriers to Effective Communication [Encoding Barriers]
Lack of Sensitivity to Receiver
Lack of Basic Communication Skills
Insufficient Knowledge of the Subject
Emotional Interference
Lacking confidence
Barriers to Effective Communication [Transmitting Barriers]
Physical Distractions
Channel Barries
Long Communication Chain
Barriers to Effective Communication [Decoding Barriers]
Lack of Interest
Lack of Knowledge
Lack of Communication Skills
Emotional Distractions
Information overload
Conflicting Messages
Barriers to Effective Communication [Responding Barriers]
No provision for Feedback
Inadequate Feedback
Overcoming the barriers of effective communication
Connecting with the audience
Simple Words
Body Langaue (Smile, Eye contact, gestures, tone)
Cultural Sensitivity
Checking for Understanding
Seeking participation
Effective questions
Summarizing what has been said
Overcoming the barriers of effective communication
Connecting with the audience
Simple Words
Body Language (Smile, Eye contact, gestures, tone)
Cultural Sensitivity
Checking for Understanding
Seeking participation
Effective questions
Summarizing what has been said
Is the absorption of the meanings of the words and sentences by the brain.
Listening
Various stages of listening
Hearing
Focusing on the message not the person
Comprehending and interpreting
Analyzing and Evaluating
Responding
Remembering
Techniques of active listening
Paraphrase
Summarize
Question
Path for good communucation
Listen to Understand
Understand before Speaking
Speak to Understand
Seek Understanding Before Proceeding
Repeat
