Effective Communication Flashcards
Communications is defined as the transfer of __________ from one person to another.
Meanings
What are the 3 segments of effective communication?
a. The sender
b. The messenger
c. The receiver
Personal beliefs, social pressures and individual attitudes may interfere with effective communication.
True or False?
True
Non-vervbal communication represents ____________ percent of total communication.
a. 7-10
b. 30-40
c. 40-50
d. 50-60
d. 50-60
The way we use pitch, pace , tone and word emphasis is called __________________.
Para-verbal Communications
The difference between the number of words a person can speak and the number of words a person can comprehend in a minute is known as the _____________.
The 275 Gap
What are the 5 publics discussed in class?
a. Visitors
b. Employees
c. Media
d. Telephone Callers
e. Emergency Personnel
Your posture has no bearing on effective communication.
True or False?
False
___________ becomes even more important when dealing with a belligerent person.
Body language
The distance you put between yourself and a belligerent person to maintain officer safety while speaking with them is known as:
a. Safety distance
b. Safety gap
c. Reactionary distance
d. Reactionary gap
d. Reactionary gap
When conversing, the attitudes of both parties is not vitally important.
True or False?
False
What three things can be accomplished by practicing good public relations?
a. Make our jobs easier
b. Improve morale
c. Gain public support
First impression are usually ___________ impressions.
Non-vervbal
Your appearance has no effect on people you coming to contact with.
True or False?
False
To practice good public relations you must remember these statements:
a. Courtesy earns __________
b. Knowledge gets ___________
c. Patience gets __________
d. Good service breeds ___________
a. Courtesy earns respect
b. Knowledge gets results
c. Patience gets cooperation
d. Good service breeds goodwill
