Effective Listening Skills Flashcards
(13 cards)
1
Q
These are the major / basic skills.
A
Macro Skills
2
Q
Who provided the Effective Listening Skills steps?
A
Schilling (2012)
3
Q
Step 1
A
Maintain eye contact and face the speaker.
4
Q
Step 2
A
Be attentive but also relaxed.
5
Q
Step 3
A
Keep an open mind.
6
Q
Step 4
A
Try to picture what the speaker is trying to convey.
7
Q
Step 5
A
Do not interrupt the speaker and impose your own ideas.
8
Q
Step 6
A
Wait for the speaker to pause before asking for clarifications.
9
Q
Step 7
A
Only ask what is relevant to the topic.
10
Q
Step 8
A
Empathy is the soul and heart of good listening skills.
11
Q
Step 9
A
Give regular feedback.
12
Q
Step 10
A
Watch the speaker’s nonverbal cues since his/her words are just a fraction of what is being conveyed.
13
Q
5 Macro Skills
A
- reading
- speaking
- viewing
- writing
- listening
