Effective Therapeutic Communication

Question 1

Facial expression
Eye contact
gestures
posture and gait
territoriality and personal space
personal appearance

…. can all convey

Answer 1

non-verbal communication

Question 2

Therapeutic rapport
pacing/rhythm
intonation (pattern of pauses)
clarity and brevity (clear brief messages)
timing and relevance

…. are all part of

Answer 2

Verbal communication

Question 3

Effective Communication Technique

That gives non-judgmental recognition to a client for a
certain behavior or contribution, or indicates attention
to and care of client (giving the client positive attention)

Answer 3

Acknowledging

Question 4

E.C.T

When the nurse asks for additional information in order to try and understand what the client is trying to say .
Ex) “would you tell me more about what you have just said?”

“Give men an example”
“Tell me more”
“and how do you feel when you’re angry?”
“who are they?”

This tells the client that the nurse actually cares about what he has to say

Answer 4

Clarifying

Question 5

E.C.T

Focuses client on pertinent information and helps client expand on that information; directs toward information that is important.

Answer 5

Focusing

Question 6

E.C.T

Provides specific information to the client with or without the client’s request

Answer 6

Giving information

Question 7

E.C.T

Offer’s nurse’s presence without attaching expectations or conditions on client’s behavior during that time.

Answer 7

Offering self

Question 8

E.C.T

Ensures nurses understands message sent; using this technique, the nurse repeats main thought of message sent.

Answer 8

Restating or paraphrasing

Question 9

E.C.T

Redirects content of a client’s message back to client for further thought or consideration.

Basically paraphrases what client says, reflects what client says…Especially feelings conveyed.

Ex) “It sounds like you’re angry”

“In other words, you really felt abandoned”

“I hear you saying it was hard to come to the hospital”

(The nurse summarizes what the client is trying to say)

Answer 9

Reflecting

Question 10

E.C.T

Allows the client time to think and reflect: Conveys acceptance
allows the client to take the lead in conversation.

*Allows for quiet time without conversation for several seconds or minutes to allow for reflection about discussion that just occured, to reduce tension, or to gather thoughts about how to proceed.

Ex) use proper non-verbal communication
remain seated
maintain eye contact
sit quietly and wait

Answer 10

Using silence (non-verbal)

Question 11

E.C.T

Encourages client to talk
indicates interest in client
allows client to choose subject
sets tone for depressed client

Ex) “what would you like to talk about? then what? go on…”
“what brought you to the hospital?”
what can you tell me about your family?”

Answer 11

Using general leads or broad openings