Emotional Intelligence Flashcards
(24 cards)
The psychologists —— and —— originally coined the term “Emotional Intelligence” in ——
Salovey
Mayer
1990
popularized it in 1995 in the title of his book, Emotional Intelligence: Why it can Matter More thanIQ.
Daniel Goleman
• Recognize, understand & manage our ownemotions.
• Recognize, understand and influence the emotions of others. • It is a factor in personal & professional success.
Emotional Intelligence
can be defined as “Understanding one’s own feelings, empathy for the feelings of others & the regulation of emotion in a way that enhances living”.
Emotional Intelligence
Domains of emotional intelligence
Personal competence
Social competence
Personal competence
Self awareness
Self management
Social competence
Social awareness
Relationship management
• Understand your own feelings.
• Assessyour own emotional state.
Self awareness
• Managing your own emotions.
• Tocontrol that emotions.
Self management
It involves expanding your awareness to include the emotions of those people around you.
Social awareness
It means using awareness of your own emotions & those of others to build strong relationships.
Relationship management
Under social awareness
(1)Empathy (2)Organizational Awareness
(3)Service Orientation
Under relationship management
(1) Communication Ski ls
(2) Ability to persuade & lead
(3) Develop strong working relations
Theability to understand someone else’sfeelings& re-experience them.
Empathy
It was defined by Goleman as“the ability to read the current of emotions & political realities in groups”.
Organizational awareness
It builds on the empathy you have with others by helping you assist their personal development & satisfaction.
Service orientation
This means being persuasive,well presented & objective.
Communication
Your team is willing to follow your lead & wants to work with you to meet goals.
Leadership
Theability to observe& provide opportunities to fullydevelop individual team members.
Developing others
▪ Measures cognitive intelligence – your ability to learn\skilled use of reason.
▪ Gets you through school.
Intelligence Quotient(IQ)
▪ Measures emotional intelligence- your ability to use emotions & cognitive skills.
▪ Flexible skill, canbe learned.
▪ Getsyou through life.
Emotional Intelligence Quotient(EQ)
Emotional self-Awareness: Reading one’s ownemotions & recognizing their impact.
• Accurateself-assessment:Knowingone’sstrengths&limits.
• Self-confidence:Asoundsenseofone’sselfworth&capabilities.
Self awareness
• Empathy:Sensingother’semotions,understandingtheir perspective &taking active interest in their concerns.
• OrganizationalAwareness:Readingthecurrentdecisions, Networks &politics at the organizational levels.
Social waeness
Emotional Intelligence
Can affect the following:
- Performance at work/school 2. Physical health
- Mental health
- Relationships
