Employability Skills UT1 Flashcards
(31 cards)
What is communication
The act of sharing information thoughts or feelings
What are the three main parts of communication
Transmitting listening and feedback
What is verbal communication
Communication using spoken or written words
What are two main forms of verbal communication
Oral and written communication
What is non verbal communication
Communication without spoken or written words
What are examples of non verbal communication
Gestures facial expressions and posture
What is visual communication
Communication through images signs and symbols
What are the three elements of the communication cycle
Sender message receiver
What is feedback in communication
Response from receiver that completes the communication cycle
Why is feedback important
It shows the message was understood
What are four types of verbal communication
Interpersonal small group public and written communication
What is interpersonal communication
One to one conversation either formal or informal
What is public communication
Speaking to a large audience like in a speech
What are the 7Cs of effective communication
Clear concise concrete correct coherent complete courteous
What does clear communication mean
Using simple and understandable language
What is the meaning of coherent communication
Logical and well connected ideas
What is paralanguage
Tone pitch speed and volume of voice
What percentage of communication is non verbal
About 93 percent
What are examples of gestures in non verbal communication
Waving pointing or clapping
What does eye contact show in communication
Attention and respect
What are common methods of communication
Face to face email posters meetings social media
What is a communication barrier
Anything that prevents clear understanding
What is a physical barrier in communication
Environmental factors like noise or distance
What is a linguistic barrier
Problems due to language differences
