Engage Cross-Culturally

Question 1

A very important skill set to obtain and maintain in the army is

Answer 1

The ability to build and maintain cultural resiliency

Question 2

Cultural resiliency is defined as

Answer 2

The ability to adapt to a culture other than your own, while maintaining your own cultural identity

Question 3

Definition of culture

Answer 3

Culture is a system of shared values, beliefs, and behaviors and norms people use to cope with both their physical and social environments, which is learned through interacting with others

Question 4

Definition of engagement

Answer 4

Engagement is interpersonal interactions by soldiers and leaders with audiences in an area of operation (FM3-13)

Question 5

Soldier and leader engagement provides a venue for

Answer 5

Building relationships
Solving conflicts
Conveying information
Calming fears
Refuting, rumors, lies or incorrect information 

Question 6

The four interrelated areas of culture

Answer 6

The VBBN Model
Types of culture
Norms of interaction
Behaviors

Question 7

What is VBBN

Answer 7

Values, beliefs, behaviors, and norms

Question 8

Values

Answer 8

Or ideas of right and wrong

Question 9

Other name for values

Answer 9

Guiding principles or ideals

Question 10

Beliefs

Answer 10

Beliefs are a few of reality shared by a group

Question 11

Behaviors

Answer 11

Behaviors are observable patterns of action

Question 12

Norms

Answer 12

Norms are a range of permissible behaviors established by a group

Question 13

What is a framework of a culture

Answer 13

VBBN

Question 14

In culture throughout the world, they can probably be classified by

Answer 14

Communication style (context sensitivity) and their degree of dependence (individualism/collectivism)

Question 15

What are the two terms used to describe broadbrush communication differences between societies?

Answer 15

High context and low context

Question 16

Can one ever say that culture is always high or low context? T or F

Answer 16

False- one can never say that because societies contain both modes

Question 17

What is high context communication?

Answer 17

We’re understanding of a situation or meaning is conditioned or learned

Question 18

Examples of high context, cultural situations

Answer 18

Family gatherings or US military memorial services

Question 19

Low context communication

Answer 19

Where understanding of a situation or meaning is made accessible in surroundings

Question 20

Individualism

Answer 20

Identifies primarily with self.

Question 21

What is collectivism?

Answer 21

When one’s identity is in large part, a function of one’s membership and role in a group

Question 22

What are the norms? (FRESH-T)?

Answer 22

Fate
Roles
Emotions
Space
Honor
Time

Question 23

What is fate?

Answer 23

Is the culturally-based concept that everything that occurs is already inevitably predetermined, and cannot be altered based on human actions

Question 24

What may fate be also viewed as?

Answer 24

Destiny

Question 25

What are different varieties of roles? 

Answer 25

Gender Age Kinship Economic status

Question 26

What is emotion in cultures?

Answer 26

Displaying emotions differ from culture to culture

Question 27

Different type of “space” interaction within cultures

Answer 27

- private space v. public space - interpersonal contact - eye contact - seating arrangements for negotiations - spatial preferences to age, gender, generation, social economical class and context

Question 28

What are the two perspective related to time?

Answer 28

Monochronic and polychronic

Question 29

What is monochronic time?

Answer 29

The approach to time is linear, sequential, and involves focusing on one thing at a time

Question 30

What is polychronic time?

Answer 30

Involves simultaneous occurrences of many things and the involvement of many people

Question 31

What are the behaviors in interaction?

Answer 31

Verbal, nonverbal, and communication styles

Question 32

What expression is important to remember when communicating verbally?

Answer 32

“Lost in translation “

Question 33

What are the qualities in speech?

Answer 33

Volume, inflection, and cadence

Question 34

What are the communication styles? (TARDI-D)

Answer 34

Task focused Attached Relationship focused Direct Indirect Detached

Question 35

What is cultural self-awareness

Answer 35

The knowledge, skills and attitudes regarding American culture that enable individuals to adapt effectively in cross-cultural environments

Question 36

What does cultural, self-awareness encompass?

Answer 36

US social, military and interagency culture and includes any potential cultural biases that may exist

Question 37

What consist in rapport?

Answer 37

Understanding, respect, and trust

Question 38

What are the stages in the leader engagement cycle?

Answer 38

1. Identify key leader or entity 2. Intelligence preparation of the environment. 3. Identify desired effects. 4. Prepare. 5. Execute. 6. Debrief/report (AAR) 7. Reengage.

Question 39

What are the three phases in conflict resolution/negotiation process?

Answer 39

1. Prepare. 2. Implement. 3. Evaluate.

Question 40

What is the definition of negotiation?

Answer 40

Is a communication process between two or more parties

Question 41

What is aspiration point?

Answer 41

Inspiration point is the best each party hopes to get out of a negotiated agreement. What each party desires to achieve.

Question 42

What is reservation point? A.k.a. bottom line.

Answer 42

It is the least favorable option or offer either side might accept

Question 43

Best Alternative To A Negotiated Agreement (BATNA)

Answer 43

The option a negotiating party might execute should the negotiation fail.

Question 44

What are the keys to determining a valid BATNA?

Answer 44

1. An option you can execute unilaterally. 2. It must be a real option. 3. It must be perceived as credible by your negotiating counterpart.

Question 45

What is Zone Of Possible Agreement? (ZOPA)

Answer 45

The area between each parties, aspiration and reservation points defines their own bargaining range. Meaning an area of common interest

Question 46

Where are the negotiation strategies?

Answer 46

Distributive and integrative

Question 47

What is the distributive category also known as?

Answer 47

“Value claiming”

Question 48

The zero sum approach can be executed through three negotiating strategies

Answer 48

“ comply, quote”, “insist”, or “settle”

Question 49

What is interest base negotiation? (IBN)

Answer 49

An integrative approach, focusing on relationships

Question 50

The essential component of IBN

Answer 50

Separate the people from the problem Focus on the interest not a position Determine BATNA Brainstorm for mutual Gaines Use objective criteria to measure furnace or reasonableness of the agreement