ENT104 Lesson 4

Question 1

It is about delivering products and services to customers to meet or surpass expectations.

Answer 1

Operations Management

Question 2

It is designing, developing, and executing the Enterprise Delivery System, from sourcing of the necessary input to the transformation of these input to the final output, which comes in the form of goods or services or both, must carry all the features and attributes that customers are looking for.

Answer 2

Operations Management

Question 3

All (blank) must, therefore, begin with the customer’s wants and desires in mind.

Answer 3

Operations managers

Question 4

It outlines the various activities from the acquisition of raw materials to the delivery of the products to the target consumers.

Answer 4

Operation Plan

Question 5

Operation Management’s 4Ms

Answer 5

Manpower
Materials
Machine
Method

Question 6

It talks about human labor force or workers involved in the manufacture of products.

Answer 6

Manpower

Question 7

It is measured as the most serious and main factor of production.

Answer 7

Manpower

Question 8

The entrepreneur must determine, attain and match the most competent and skilled employees with the jobs at the most appropriate time period. Education qualifications and experience, status of employment, number of workers required, skills and expertise required for the job are some of the manpower criteria that must be highly considered by the entrepreneur.

Answer 8

Manpower

Question 9

Businessman must be able to treasure their employees who are both capable and honest as they are integral to the growth of the business.

Answer 9

Manpower

Question 10

An employer should always take good care and treasure them by providing the right salaries and benefits as they are integral to the growth of the business.

Answer 10

Manpower

Question 11

It simply refers to the raw materials necessary in the production of a product.

Answer 11

Materials

Question 12

It mainly form a part of the finished product. If the resources are below standard, the finished product will be unsatisfactory as well.

Answer 12

Materials

Question 13

The entrepreneur may consider cost, quality, availability, credibility of suppliers and waste that the raw materials may produce.

Answer 13

Materials

Question 14

The process of acquiring the materials and services to be used in production is called

Answer 14

Purchasing (or procurement)

Question 15

For many products, the costs of materials make up about how many percent of total manufacturing costs.

Answer 15

50 percent

Question 16

It is the manufacturing equipment used in the production of goods or delivery of services.

Answer 16

Machine

Question 17

It is a mechanical structure that uses power to apply forces and control movement to perform an intended action.

Answer 17

Machine

Question 18

In the process of selecting the type of equipment to purchase, the entrepreneur may consider types of products to be produced, production system to be adopted, cost of the equipment, capacity of the equipment, availability of spare parts in the local market, efficiency of the equipment and the skills required in running the equipment.

Answer 18

Machine

Question 19

Without the proper equipment, you will not be able to perform the needed tasks efficiently.

Answer 19

Machine

Question 20

You may be able to use the manpower to do it, but it is usually more efficient if (blank) are able to automate the work.

Answer 20

Machine

Question 21

The right (blank) equipment can improve your processes, productivity, and capacity to innovate.

Answer 21

Machine

Question 22

It is the process or way of transforming raw materials to finished products.

Answer 22

Method or Production Method

Question 23

This will result to a standard operating procedure in all activities that the business will implement.

Answer 23

Method

Question 24

The resources undergo some stages before it is finalized and become ready for delivery to the target buyers.

Answer 24

Method

Question 25

The selection of the (blank) of production is dependent on product to produce, mode of production, manufacturing equipment to use and required skills to do the work.

Answer 25

Method

Question 26

It is the physical output of the whole production process. It should be valuable and beneficial to the consumers and should satisfy their basic needs and wants.

Answer 26

Product

Question 27

It promotes and explains what a product is and why it’s worth buying. The purpose of a product description is to provide customers with details around the features and benefits of the product, so they will be encouraged to buy.

Answer 27

Product Description

Question 28

One of the important early steps in the inventing process is making a (blank). It is created before the massive production of such product.

Answer 28

Prototype

Question 29

It is a duplication of a product as it will be produced, which may contain such details as color, graphics, packaging and directions.

Answer 29

Prototype

Question 30

Most importantly, it is better to test your product prototype to meet customers’ needs and expectations; and for your product to be known and saleable. It is similar to a sample of the product or service given to the consumer free of cost in order that he/she may try the product before committing to a purchase.

Answer 30

Pretesting of the product or service