entering the Medical Assisting field

Question 1

What are the 4 types of duties of a Medical Assistant?

Answer 1

1.general
2.administrative
3.laboratory
4.clinical

Question 2

What are general duties of a Medical Assistant

Answer 2

1.eduating patients about procedures and treatments
2.maintaining accurate and organized medical records
3.advocate for patients following HIPPA
4.use verbal, non-verbal and written communication correctly
5.assist patients with visual, mental and hearing impairments

Question 3

What are administrative duties of a Medical Assistant?

Answer 3

1.greet patients with a welcoming demeanor
2.schedule appointment ts efficiently
3.answer phones and routing messages
4.billing and coding
5.book-keeping(accounts payable and receivable)
6.creating and maintaining accurate electronic medical
records
7.scheduling procedures, treatments and hospital admissions

Question 4

What are the clinical duties of a Medical Assistant?

Answer 4

1.measuring and recording vital signs and measurements
2.performing phlebotomy
3.maintain a safe environment through asepsis, infection control and sterilization of instruments
4.perform tests like spirometry, ECG, and hearing and vision screenings
5.administering first aid and CPR
6.refill requests
7.removing sutures and dressing changes
8.assisting provider during exams and surgeries

Question 5

What are the laboratory duties of a Medical Assistant

Answer 5

1.collecting specimens and preparing them from transport
2.shedule lab services
3.educate patients on proper specimen collection
4.follow OSHA guidelines and fire protection procedures
5.perform CLIA-waived tests-hemoglobin, urinalysis, hemotocrit and blood glucose

Question 6

What is the definition of EMPATHY?

Answer 6

the ability to understand or share a persons feelings or experiences

Question 7

What is the definition of COMPASSION?

Answer 7

a deep emotion response that goes beyond just understanding, to a desire to help elliviate the persons suffering

Question 8

What is the definition of SYMPATHY?

Answer 8

the feeling of pity or sorrow for someone elses hardships or suffering, often expressed through words or gestures

Question 9

What are the key characteristics of a successful Medical Assistant?

Answer 9

1.strong communication skills
2.organization skills
3.attention to detail
4.technical prficiency
5.teamwork
6.knowledge of medical terminology
7.professional appearance

Question 10

What are the key hard skills of a successful Medical Assistant?

Answer 10

1.scheduling appointments
2.conducting intake interviews
3.measuring and recording vital signs
4.medical billing and coding
5.assisting during exams
6.performing lab tests and procedures

Question 11

What are the key soft skills of a Medical Assistant?

Answer 11

1.positive attitude
2.showing respect
3.being dependable and reliable
4.strong work ethic
5.integrity and honesty
6.practicing EMPATHY and compassion
7.great communincation

Question 12

What are the prohibited duties of a Medical Assistant?

Answer 12

1.administering IV’s
2.diagnosing patients
3.explaining patient diagnosis
4.performing triage
5.providing patient education that has not been aproved by the provider
6.advising patients on care beyond pre-approved instructions

Question 13

What are ETHICS?

Answer 13

knowing the difference between what you have the right to do and what IS right to do

Question 14

How to uphold ethical and professional values

Answer 14

1.adhere to the highest standards
2.take responsibility for your actions
3.enhance your skills
4.be fair, honest and compassionate
5.follow the rules
6.encourage accountability
7.report unethical behavior

Question 15

What is effective patient care?

Answer 15

providing high quality healthcare while addressing the unique needs of each patient and ensuring their dignity, safety and comfort

Question 16

What is an ethical dilemma?

Answer 16

a situation in which there’s an ethical disagreement or uncertainty about what considered right or wrong

Question 17

What are a patients main rights?

Answer 17

1.to emergency treatment
2.respect
3.informed consent
4.to refuse treatment
5.to choose providers
6.privacy
7.to appeal
8.patient responmsibilities
9.coverage of preventative care with no out-of-pocket costs

Question 18

What Protective Care Act prevents discrimination based on genetic information in health insurance and employment decisions?

Answer 18

The Gentic Information Nondiscrimintory Act(GINA)

Question 19

What Protective Care Act prevents discrimination against individuals with disabilities

Answer 19

The Americans with Disabilities Act(ADA)

Question 20

What Protective Care Act allows individuals or their families to donate organs after death

Answer 20

The Uniform Anatomical Gift Act(UAGA)

Question 21

What Protective Care Act ensures a patients rights to make decisions about their healthcare

Answer 21

The Patient Self Determination Act(PSDA)

Question 22

What Protective Care Act extends HIPPA privacy and security rules to business associates and covered entities

Answer 22

The Health InformationTechnology for Economic and Clinical Health Act(HITECH)

Question 23

What are Maslow’s Heirarchy of needs in order of greatest to least?

Answer 23

1.physiological
2.safety
3.love and belonging
4.esteem
5.self-actualization

Question 24

What can a Medical Assistant do to meet a patients physiological needs?

Answer 24

provide information on community resources

Question 25

What can a Medical Assistant do to meet a patients safety needs?

Answer 25

facilitate access to domestic abuse hotlines

Question 26

What can a Medical Assistant do to meet a patients love and belonging needs?

Answer 26

offer positive reinforcement, care and respect

Question 27

What can a Medical Assistant do to meet a patients esteem and self-actualization needs?

Answer 27

Give sincere compliments and provide encouragement

Question 28

What two types of organizational tools are there?

Answer 28

1.traditional -planners, whiteboards and stickynotes 2.digital -digital calendars, note-taking apps, task management systems, electronic health records(EHR)

Question 29

When creating a daily schedule, what tasks should a Medical Assistant prioritize?

Answer 29

1.review appointments and tasks 2.prioritize tasks based on urgency and importance 3.allocate time blocks 4.allocate blocks for you/your team breaks 5.ensure adaptibilty in schedules 6.communnicate with team members 7.review at the end of the day

Question 30

Advantages of computerized scheduling:

Answer 30

1.Saves time 2.Enables efficient resource management 3.Reduces scheduling errors and no-shows for visits

Question 31

disadvantages of computerized scheduling:

Answer 31

1.Reduces ability to complete pre-visit paperwork 2.Lacks flexibility 3.Loss of appointments due to Internet issues 4.Increases risk of security breach

Question 32

advantages of online scheduling:

Answer 32

1.Convenient to use 2.Allows efficient resource management 3.Eliminates double-booking 4.Improves customer service

Question 33

disadvantages of online scheduling:

Answer 33

1.Impersonal 2.Might be difficult for some to navigate 3.Doesn’t provide a schedule option for an urgent patient visit

Question 34

advantages of a scheduling matrix:

Answer 34

1.Creates practice efficiency 2.Promotes patient care access 3.Promotes customizable time slots for various appointment types

Question 35

disadvantages of a scheduling matrix:

Answer 35

1.Reduces flexibility 2.Reduces ability to align appointments with other providers

Question 36

What are Electronic Health Records(EHR)?

Answer 36

EHRs are a digital collection of the patient’s medical records, including diagnoses, tests, allergies, medicines, and treatment plans, which can be stored, managed, and accessed seamlessly by healthcare teams.