Environment Flashcards

1
Q

What is the mission of Panda Express?

A

Deliver exceptional Asian dining expectations by building an organization where people are inspired to better their lives.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What are the values at Panda Express?

A

Proactive
Respect/ Win-Win
Growth
Great operation
Giving

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What is panda vision ?

A

Be recognized as a world leader in people development to become loved by our guest.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What is the panda way ?

A

Healthy life
Continuous learning
developing others
acknowledging others

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What is workability mean ?

A

Be capable of always delivering exceptional results with high standards and great attitude.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What does intensity mean ?

A

Be all-in for the highest engagement and execution. NOW!

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What does integrity mean?

A

Be impeccable with our words and actions. Be true!

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

How long do you wash your hands for ?

A

20 seconds after the soap touches your hand

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Do we serve any vegetarian or vegan entrees?

A

No, we do not serve non meat items

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Do we cook with shared oils ?

A

Yes, everything is cooked in the same oil

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

When do you stir the food ?

A

Stir food before and after serving

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

When should you clean after yourself?

A

Clean as you go.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What is the #1 priority of work ?

A

Guest
- greet guest
- serve guest
- wait on guest
- cook for guest

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

“ Guest First, “ ?

A

Task Second

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

When should you keep yourself busy ?

A

Throughout your whole shift, there’s is nothing you can’t do

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What is our role as “ Guest Love Builder” ?

A

Responsibility
- Workability, intensity and integrity
- Holding high operation standards and being the best
-emotional connection with guess through food service in ambiance
-TeamBuilder- being a trusted leader
- community outreach 

17
Q

What are the 9 steps of great service?

A
  1. Welcome guest as soon as they enter the restaurant
  2. Greet guest with eye contact and smile
  3. upsell appetizers
  4. Offer beverages
  5. Enroll guest for donation
  6. Charge correct prices
  7. Give guests their receipt
  8. Receipt accurately reflects what guests ordered 
  9. Saying “ thank you “ + closing statement with eye contact and smile