ESO

Question 1

This page on ESO houses QM messages, support information, and the messaging component of the system

Answer 1

ESO Navigation page

Question 2

Your view in ESO on the navigation panel and other places is determined by what?

Answer 2

Assigned Security Role

Question 3

In this area the three types of information that require your attention are QM messages, Agency Alerts, Impending credential expiration reminders

Answer 3

Messages

Question 4

This message is for all users who have access to your ESO environment

Answer 4

Agency Alerts

Question 5

This allows for all crew, unit, vehicle, and shift fields to be prefilled to provide as default in each record written on a device

Answer 5

Set Shift

Question 6

What does EHR stand for?

Answer 6

Electronic Health record

Question 7

What is the default view for EHR?

Answer 7

All Draft and Mobile records for the last 90 days

Question 8

The unlocked padlock means what in ESO?

Answer 8

Stored on web app and is unlocked/draft status

Question 9

The computer symbol in ESO means what?

Answer 9

Out on mobile device and yet to be synced to web. Only printed view available

Question 10

Locked padlock means what in ESO?

Answer 10

Stored on web app and is locked

Question 11

What does a quick summary report provide on ESO?

Answer 11

Limited demographics, treatments and vitals

Question 12

When “Export PDF” is chosen what will you be asked to do before printing in ESO

Answer 12

Save

Question 13

What section of ESO would you go to for instructions on how to set up hospital fax numbers/email addresses?

Answer 13

Administrative section

Question 14

What must the user have installed on their computer prior to viewing cardiac monitor files?

Answer 14

Appropriate proprietary monitor/defibrillator view

Question 15

What button would you click to see a list of any incidents that are available for import?

Answer 15

CAD

Question 16

In EHR Mobile, once the shift has been set what will happen to the CAD queue?

Answer 16

Will be filtered by the unit listed in the shift setup

Question 17

What will automatically open up a new incident detail and pre-fill any mapped fields?

Answer 17

Selecting an incident from CAD import

Question 18

Within the record on the incident tab, what will be availavle to update the CAD data in to the record?

Answer 18

CAD Import button

Question 19

In this type of record all fields may be edited by crew listed and non-clinical fields may be edited by Admins and those with the security roles of either EHR supervisor or manager?

Answer 19

Unlocked Record

Question 20

This type of record has only editable fields that are non clinical and the listed list personnel, admins, EHR supervisors and managers may edit them

Answer 20

Locked Records

Question 21

These records still reside on mobile devices and may be viewed as a printed view only for all list personnel on that record, admins, EHR sup and manager

Answer 21

Mobile Record

Question 22

The down arrowhead to the right of the patient name will allow you to do what?

Answer 22

Add additional patients

Question 23

What symbol on the ESO navigation bar takes you to the validation process for the report

Answer 23

Check symbol

Question 24

Print, Attachments, Cardiac monitor files, clinical guidelines, delete patient are the contents of what?

Answer 24

Record Operations menu

Question 25

What are the tabs used to navigate between EHR sections?

Answer 25

Incident, Patient, Vitals, Flowchart, Assessment, Narrative, Forms, Billing, Signatures

Question 26

This screen provides access to the fields that relate to general incident information.

Answer 26

Incident Detail

Question 27

These are entered into the software as part of new company setup process for ESO?

Answer 27

Predefined incident locations

Question 28

When using this the scene address cannot be modified?

Answer 28

Predefined feature

Question 29

Where should you refer in ESO for instructions on how to modify or add common incident locations to your company configuration

Answer 29

Administration Section

Question 30

In ESO, these can be edited from either the Incident Details page or the personnel selection list

Answer 30

Personnel Roles

Question 31

In ESO, this position is the person responsible for writing the patient care report for that particular call

Answer 31

The LEAD position

Question 32

Use this button to add personnel to the incident list who are not part of your agency

Answer 32

Add other

Question 33

When adding personnel who are not part of your agency what information should be inputted in to ESO?

Answer 33

Name, affiliation, associated role

Question 34

In ESO, what drives the availability of other fields as well as determines which fields are considered mandatory in the validation routine?

Answer 34

Disposition

Question 35

How many types of delays are included in the times section?

Answer 35

5- Dispatch, Response, Scene, Transport, Turn around

Question 36

Use this section to document any other factors that pertain to a call

Answer 36

Additional under Incident Details

Question 37

What demographics must be entered to look a patient up who was previously treated?

Answer 37

Name, date of birth, SSN (2 out of three must be present)

Question 38

When adding an additional patient to a record in ESO what information will not autopopulate?

Answer 38

Patient specific information, Incident information will copy

Question 39

ESO software will auto-calculate the Revised Trauma Score based on what?

Answer 39

GCS, BP, and RR

Question 40

Whats the name of the smiley face pain scale in ESO?

Answer 40

Wong-Baker Pain Scale

Question 41

What color is the add vitals button

Answer 41

Green

Question 42

By choosing PTA in the treatment area what are you documenting?

Answer 42

First responder aid given prior to arrival

Question 43

When is the flowchart editable at any time

Answer 43

While in draft status

Question 44

What are the two assessment options in the assessment page?

Answer 44

Initial and ongoing

Question 45

What field can be used to quickly indicate that there were no abnormalities to body areas, or that certain areas were not assessed?

Answer 45

Assessment Quick AX

Question 46

To do this, select the anatomical link in the upper right corner in order to display an anatomical figure

Answer 46

Indicate traumatic injuries

Question 47

The anatomical figure can be modified to represent what?

Answer 47

Adult male/female, child, infant

Question 48

How many different views of the body are available on the anatomical figure in assessment?

Answer 48

6

Question 49

All injuries placed on the body will display where?

Answer 49

In the data grid

Question 50

In addition to a written narrative, each ESO EHR is required to have what?

Answer 50

Clinical Impression information recorded

Question 51

____ and at least one set of _______ for each treated and/or transported patient are required

Answer 51

Primary Impression, Supporting signs and symptoms

Question 52

This is a space to document issues during the phases of an EMS call.

Answer 52

Factors Affecting Care

Question 53

This is for documentation of how the patient was transported to and from the ambulance as well as their position during transport and their condition upon arriving at your destination

Answer 53

Patient Transport section

Question 54

This section is used to document subjective/objective data that isn't already recorded elsewhere in the report

Answer 54

The Narrative section

Question 55

This is accessible once the call is in locked status to add any data that is pertinent but was left out of documentation

Answer 55

The Appended Narrative

Question 56

What color is the "Appended Narrative" link

Answer 56

Blue

Question 57

How do you document burns in ESO?

Answer 57

Select type of burn and place it on corresponding body part

Question 58

Where do you record labor and delivery details in the obstetrical section of an EHR?

Answer 58

The bottom two sections of the page

Question 59

Where are high risk factors located in the obstetrics section of an EHR?

Answer 59

Top right

Question 60

When should you input APGAR scoring

Answer 60

one and five minutes

Question 61

What are the sections of the Motor vehicle collision section in an EHR?

Answer 61

Patient, Vehicle, other

Question 62

These can be obtained both on the mobile and web applications assuming each has touch screen capability or an attached mouse

Answer 62

Signatures

Question 63

How many sections are in the billing authorization section

Answer 63

3

Question 64

If a signature has been captured in a section, how will it be noted?

Answer 64

By a green triangle in the upper right corner

Question 65

This section allows the user to choose who the authorized representative is, the reason the patient is unable to sign and to obtain the representatives signature

Answer 65

Authorized Representative Signature

Question 66

How many different languages can refusals be uploaded in?

Answer 66

3

Question 67

This section provides a location to get signatures from hospitals or other destinations where you have transported a patient

Answer 67

Facility Signatures

Question 68

This section is for personnel on the crew to sign the EHR if required to do so

Answer 68

Provider Signatures

Question 69

This form allows a user to document the waste of a medication that only partially has been administered to a patient

Answer 69

Controlled Substances

Question 70

What information is needed on a controlled substance form

Answer 70

Med, Amount, Witness name and signature

Question 71

Up to how many witness to waste signatures can be obtained?

Answer 71

3

Question 72

This process reviews the report and alerts the writer of any missing or deficient data.

Answer 72

Validation Process

Question 73

ESO Support phone number

Answer 73

866-766-9471 option 3

Question 74

ESO Support email

Answer 74

support@esosolutions.com