ETHICS/COMMS Flashcards
(22 cards)
What is the code of conduct and ethics (BKCONTRACT)
B - Behave honestly and in a way that upholds the values and the good reputation of the NSW Police Force whether on or off duty
K - Know and comply with all policies, procedures and guidelines that relate to their duties
C - Comply with any lawful and reasonable direction given by someone in the NSW Police Force who has authority to give the direction
O - Only access, use and/or disclose confidential information if required by their duties and allowed by NSW Police Force policy
N - Not make improper use of their position or NSW Police Force information or resources
T - Treat everyone with respect, courtesy and fairness
R - Report misconduct of other NSW Police Force employees.
A - Act with care and diligence when on duty
C - Comply with the law whether on or off duty
T - Take reasonable steps to avoid conflicts of interest, report those that can not be avoided, and co-operate in their management
What is the statement of values
P - Places integrity above all,
U - Upholds the rule of law,
P - Preserves the rights and freedoms of individuals,
S - Seeks to improve the quality of life by community involvement in policing,
S - Strives for citizen and police personal satisfaction,
C - Capitalises on the wealth of human resources,
M - Makes efficient and economical use of public resources, and
E - Ensures that authority is exercised responsibly.
Charter of victims of rights (captian)
C – Courtesy, Compassion and Respect
A – Access to Services
P – Protection from Accused
T – Trial Process Info & Role as Witness
A – Attendance at Preliminary Hearings
I – Investigation Info
N – Name Protection (Identity of Victim)
Victim care
P – Provide a duty of care and comply with the Charter of Victims’ Rights
E – Explain the process
P – Provide the victim card and event number
S – Seven (7) day / 28-day follow-up - Ensure that when matters become cases, you must continue to keep the victims and witnesses informed of developments during the investigation and in the lead-up to the court date (at least every 28 days).
4 police personas what are they and what are examples of them
- The Mediator
- netural - when police help to settle a dispute and ensure parties reach an agreement between two parties - EXAMPLE neighbours arguing over a boundary fence. - not police matters
*The Facilitator
- where police facilitate a course of action to bring about an outcome. Delegating the roles of what needs to happen, the flow of information ect
EXAMPLE: such as crime scenes, traffic crashes, and emergency citations.
Negotiator
- Police discretion is applied to allow a change in offenders behaviour by offering of a choice between a lesser for of sanction available
EXAMPLE comply with a move on direction and no further action will be taken or don’t comply and be arrested
Law Enforcer
- applying the law and gaining control and compliance - get control of the situation
Reporting misconduct - how do we do it, and when should we do it
- You must report any suspected or known misconduct or serious maladministration
- You must make your report in writing
- Your report must be made to a Sergeant or above (unless you are a Sergeant or higher rank, in which case it goes to a more Senior ranking officer).
Misconduct is an intentional breach of NSW Police Force policy, stringent guidelines, or legislatively based duties or requirements, by an officer of the NSW Police Force.
What legislation does misconduct come from
Section 211F (subsection 1) of the Police Act (1990)
What is discretion, and what are the sources of discretion
Acting according to your own judgement, where your authority leaves you free to do so.
When the legislation says MAY, police can use Discretion
Sources of discretion - statute law (original authority) and common law
What is an appropriate use of discretion (HABIT)
H – Has consistency
A – Acts in good faith
B – Bases decisions on rationality (not emotion)
I – Ignores irrelevant factors
T – Takes into account of relevant factors
What do you do to manage conflict?
F – Focus on the situation
R – Respond and remain professional
A – Access verbal and non-verbal communication
P – Paraphrase your understanding
What is a conflict
When two or more people disagree and one of them decides to make an issue of it
What is corruption
“police corruption is when a police officer uses their position in a way that is wrong”.
Whats the two types of corruption and whats the difference between them
Noble Cause - “wrong thing – right reason”
Process Corruption - “wrong thing – wrong reason”
What is assertive communication, and what are examples of it
Soft on the person, hard on the issue
- H - Honest - Be Honest
- E - Equal - Negotiate on equal terms
- R - Relevant fact only
- B - Bottom line - Stick to your bottom line
- Expresses the message/direction in a clear, direct and respectful manner, consistent with procedural justice concepts
What is attending listening and examples of it
Attending - the way we physically and physiologically interact with the sender
Show you’re listening
- Nod occasionally
- adopt an open/interested pose
- encourage the speaker to continue with small verbal comments “yes”, “uh huh”
Eye contact
- Establish eye contact
- Sustained eye contact in some cultures is considered disrespectful or rude
- Lack of eye contact can be for social reasons, e.g., discussing something embarrassing or intimate;
Personal space
- Humans (like all animals) have a certain air space around their bodies that they claim as their personal space
- How far personal space extends can also be culturally driven
- Unless needed as a calming effect, do not touch anyone, as this is an invasion of personal space
What is empathy
Empathy is understanding what other people feel, seeing things from their perspective, or imagining yourself in their place.
- Be empathetic without getting too attached, you are not able to carry everyone’s baggage
- If you get attached and struggle to walk away you need to speak up and debrief
What is Stereotyping
Stereotypes are beliefs held on a specific type of individual/s or social group based on previous assumptions.
- Both positive, neutral and negative stereotypes
EXAMPLE: Cultural, Social, Racial, Gender, Religious
What is sympathy
Sympathy is a feeling of sadness or compassion for someone else’s misfortune or suffering, often accompanied by a desire to help or offer support
What is the key differences between empathy and sympathy
Empathetic people will see it from the other point of view without taking on the emotions of the other person/s.
The sympathetic person will take on the emotions that the other person is feeling.
For example, If they are angry, you would become angry with them. If they are upset and crying, you will become upset and cry with them.
SELF TEST
Scrutiny - Would your decision withstand scrutiny by the community and the NSWPF?
Ethical - Is your decision ethical and consistent with the Statement of Values, Oath of Office and Code of Conduct and Ethics?
Lawful - Does your decision comply with all laws, regulations and policies?
Fair - Is your decision fair to your colleagues, community and family?
Will your decision pass the SELF test?
Types of Empathy
Emotional - you literally feel the other person’s emotions alongside them (feeling as if you caught their emotions)
Compassionate - feeling the other person’s emotions without taking them on board, you will take action to help.
Cognitive - being able to put yourself in someone else’s place and see it from their perspective, known as perspective-taking
Why do we need to be aware of sterotypes
We need to be aware that it can lead to police making snap judgments and unfairly targeting individuals/groups, which can seriously impact the fairness, effectiveness, and integrity of policing.
