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Flashcards in Exam 1 Deck (92)
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1

a systematic series of actions directed to some end

process

2

something new or different introduced

innovation

3

introducing something new to a process that results in better quality/lower cost/faster time/easier processing

process innovation

4

profit equation

p = r - c (profit equals revenues minus costs)

5

objectives of process innovation

better, faster, cheaper, easier

6

six sigma means that

you have a process that can go six standard deviations either side of the mean and still be within "required" values

7

who is credited with creating the six sigma concept in the 80s

Bill Smith from Motorola

8

six sigma married ______ with ______

process capability with product specification

9

DPMO

defects per million opportunities

10

any step where an error can occur

opportunity

11

framework for reducing variation in an existing process with no known solution

DMAIC (define, measure, analyze, improve, control)

12

different phases/framework for a new process

DMADV (define, measure, analyze, design, validate)

13

define

what is the problem? define project goals

14

measure

collecting data to determine how well the process is performing

15

analyze

identifying root causes

16

improve

generating solutions to plan to fix

17

control

monitoring of new process; steps to keep the improvement in place

18

six sigma is NOT a ______ framework/progression

linear

19

primary activities in define phase

1. develop team charter 2. kick-off project 3. refine scope 4. define process 5. identify CTQs

20

team charter contents

business case, problem and goal statements, role and responsibilities, scope

21

project management wants to know three things

time, cost, scope (how long, how much, what does it do?)

22

CTQ

critical to quality; what is critical to the customer (meet or exceed expectations)

23

who defines quality

the customer

24

business case needs to be articulated in terms of

dollars

25

problem and goal statement requirements

must be measurable/quantifiable; do not include solutions, causes, or assign blame, keep to one problem, use of entitlement for goals (target 70% of best performance ever)

26

2 ways to define/map out a process

SIPOC and process mapping

27

SIPOC

suppliers, inputs, process, outputs, customers (can be used to help you scope)

28

process mapping

flow charts; helps find bottlenecks and redundancies; (each step should have a start and a finish)

29

critical to quality must be

measurable; need to be able to define what is good and what is a defect

30

in God we trust ...

... always bring data!