Exam 1✅ Flashcards
(133 cards)
Circle of confidentiality
Those who have access to a patient’s information like the people in a nursing unit who have responsibility for the patient as well as the family, unless the patient objects
Cogtive reframing
A coping skill that helps one to alter or reframe one’s perception of an even and help us overcome catastrophic thinkingabout a event.
Communication channel
Medium through wit=ch a message issent (ex: televeision, wiriting, speaking)
Compassion fatigue
When nursescontinue to care for their patients, in addition to their families and significant others, but beocme unable to care for themselves.
Decode
Process of understanding the message
Encoding
Process of translating the purpose of a communication into a message that can be sent.
Feedback
In communication, the sender and reciever use one another’s reaction to produce further messages.
Metacomunication
Metacommunication is communication about communication. … More fundamentally, metacommunication refers to a “level” of meaning through which every message implicitly defines the relationship between communicators.
(Ex: nonverble responses along with verbal response.. conveys a messege)
Nonverbal communication
Messages sent without words (ex: gestures, facial expressions, postures,silence)
Reflection
Identifying the main emotional themes contained in a communication and directing them back to the patient for the purpose of verifying and checking feelings that are being heard.
Restatement
Content prtion of communication, in which the nurse, after listeing carefully to the patient, repeats the content of the message back to the patient, to verifying understanding.
Self-awareness
Knowing and caring for oneself recognizing one’s self anff limitations
Therapeutic communication
Interactions that help a person express feeling and work out problems.
Verbal communication
Mean to document and convey information to others; the writer’s selcetion and organization of words that is legible and comprehensible.
Verbal communication
Mean to document and convey information to others; the writer’s selcetion and organization of words that is legible and comprehensible.
Bundle
A commbination of patient care elements that can be consitently implemented to reduce harm.
Centerss for Medicare and Medicaid services (CMS)
A federal organizzation that pays for healthcare for low-income and elderly people and tracks healthcare outcomes.
Incident report
A report filed that documents an accident or injury occurring in the hospital
Institute for Healthcare Improvement
V
Institute of Medicine
A professional organization that has identified six aims of 21st century healthcare: that all healthcare should be safe, effective, patient centered, timely, efficient, and equitable
Just culture
An approach to error evaluation that examines the nature of the error to assist in determining the appropriate response to the individual who made the error
Near misses
An error caught before reaching the patient. An event or a situation that did not produce patient harm because it did not reach the patient, either due to chance or to capture before reaching the patient;
AKA “close call”
Quality
The excellence or superiority of something; often viewed on a continuum, from poor quality to high quality
Quality and Safety Education for Nurses
A project designed to provide a framework for the knowledge, skills, and attitudes necessary for future nurses