Exam 1 Flashcards
(281 cards)
Communication
a process of interaction between people in which symbols are used to create, exchange, and interpret messages about ideas, emotions, and mind states
5 interrelated concepts to Communication
- Health care quality
- Culture
- Safety
- Collaboration
- Care coordination
Two most important mental health concepts
Clear boundaries and safety
4 elements of nurse-patient relationship
- Dignity and respect (clear boundaries)
- Information sharing
- Mutual participation (patient is full partner in care)
- Collaboration
What does the nurse-patient relationship do?
Establishes nurse as safe, confidential, reliable, and consistent; clear boundaries!
What is best predictor of positive outcome?
Positive nurse-patient alliance is best predictor of positive outcome
What encompasses therapeutic use of self? (3)
-using personality consciously and with full awareness to promote healing
-attempting to establish relatedness
-structured nursing interventions
Talk Therapy (2)
Formal: psychotherapy w/ APRN
Informal: counseling used by RN to help individuals problem solve, resolve conflicts, and feel supported
6 goals of the nurse-patient relationship
- Facilitate communication of distressing thoughts and feelings
- Assist with problem solving for ADLs
- Help patient examine self-defeating behaviors and test alternatives
- Promote self-care and independence
- Provide education on condition and management
- Promote recovery
3 types of relationships and what they look like
- Intimate (emotional commitment; not allowed in nurse-patient)
- Personal (mutual needs met; purpose of friendship)
- Therapeutic (nurse maximizes communication skills, understanding of human behavior, and personal strengths to enhance patient’s growth)
Therapeutic encounter
Therapeutic relationship that is brief and informal
Five steps to establish therapeutic relationship
- Needs of patient identified and explored
- Clear boundaries established
- Problem-solving approaches taken
- New coping skills developed
- Behavioral change supported
4 Do’s of setting boundaries
- Ensure that the focus of the conversation remains on your patients
- Set firm limits and boundaries on negative or inappropriate behavior
- Disclose a small amount of personal information (if it will strengthen the therapeutic relationship)
- Show genuine concern for patients
6 Don’ts of setting boundaries
- Behave meanly towards your patient
- Become your patients’ friend
- Allow your needs to be met at the expense of your patient
- Accept cash or gifts for you personally (can blur boundaries)
- Excessively touch patients
- Try to influence patients’ beliefs
Boundaries: Under-involvement
Ranges from disinterested and neglectful to patient abandonment
3 levels of Over-involvement Boundaries
- Boundary crossings (personal info sharing, nurses needs met @ expense of patient’s needs)
- Boundary violations (ethically wrong; nurses needs put over patient’s)
- Professional sexual misconduct (most extreme, leads to malpractice
Transference and when it is intensified
The patient unconsciously and inappropriately displaces onto the nurse feelings and behaviors related to significant figures in patient’s past
Intensified in relationships of authority
Can be positive or negative
Countertransference, when is it intensified, how to recognize it
The nurse unconsciously displaces feelings related to people in his/her past onto patient
Patient’s transference to nurse often results in countertransference in the nurse
Common sign of countertransference in nurse is over-identification with the patient or strong emotions
Values vs beliefs
- Both stem from religious, cultural and societal factors
- Values: your judgement of what is important in life
- Belief: opinion, confidence, trust, faith, religious tenets
Peplau’s Four phases of therapeutic nurse-patient relationship
- Preorientation phase
- Orientation Phase
- Working Phase
- Termination Phase
Pre-orientation Phase (3)
- Obtain information about the client from chart, significant others, or other health-team members
- Research client condition
- Examine one’s own feelings, fears, and anxieties about working with a particular client
Orientation Phase (4)
- Introductions (name, purpose)
- Patient may discuss feelings, problems, goals
- Establishing rapport
- Specifying a formal/informal contract (including terms of termination; this is with not for patient)
- Establish confidentiality
Working Phase (6)
- Maintain trust & rapport
- Gather further data
- Promote patient’s problem-solving skills & self-esteem
- Promote symptom management
- Provide education on diagnosis & medication
- Evaluate progress
Termination Phase (5)
- Summarize goals & objectives achieved
- Review items taught
- Discuss ways to incorporate new coping strategies
- Review situations of nurse-patient relationship
- Exchange memories to facilitate closure