Flashcards in Exam 1 Deck (45)
Transactional model of communication
Communication is simultaneous.
ex. You can be giving a speech, but notice the nonverbal messages coming from your audience
The process of making sense out of the world and sharing that sense with others and by creating meaning through verbal and nonverbal messages.
Difference between leading and managing
Leading: influencing others to achieve goals through verbal and nonverbal messages.
Managing: organizing and delegating. Can be a leader too but leaders are not necessarily good managers
six leadership approaches
good leaders have specific qualities or characteristics like:
* Social Skills
* Being forward-thinking
leaders identify key task functions and process functions that need to be performed in a group
Behaviors that help get work done (agenda)
Behaviors that help maintain a harmonious climate. ( manage conflict, encouraging members)
Leaders need to consider many factors when making decisions such as culture, time limitations, group member personalities
* leader who adapts to the situations
leader that influences people to see the future in a new way. "transform people's thoughts'
*good at building and sharing
*good at listening
Servant Leadership Approach
a. Views themselves as being of service to the group or team
b. Works to meet the needs of others while accomplishing a task
c. Is motivated to do good, high concern for others
d. Key actions are listening, empathy, and healing
e. Use persuasion to incite action, not demands
What are the social styles
Assertiveness: one's capacity to make requests, actively disagree, express positive and negative feelings, and stand up for themselves without attacking others.
Responsiveness: ones capacity to be sensitive to the communication of others be seen as a good listener and make others comfortable in communication.
4 Quadrants of social style
*High responsive and low assertiveness
*relationship specialist; supportive or helpful roles
*Low responsiveness and low assertiveness
*Technical fields like science
*higher anxiety about communications
*Low Responsiveness and High assertiveness
*Control specialists; they enjoy working in leadership
*business owners, top managers, administration
*High responsiveness and high assertiveness
* Social specialists. They use communication skills to gain recognition and attention.
* drawn to sales and entertainment
Classical Managerial Approach
○ Assumes that workers are motivated by rewards and punishment
○ Includes theories that emphasize structure, rules, and control
○ Communication is typically directed from the top down. (Hierarchical, clear chain of command)
Human Relations Managerial Approach
○ Assumes productivity will increase if workers are not only happy, but are also giver proper working conditions
○ If you take of your workers, they will work harder and produce more.
○ Time Studies were looking at output and productivity
Human Resources Managerial Approach
○ Assumes that the ability for form relationships on the job is more effective than economic incentives
○ View employees as a resource that can enhance team performance
○ Gives employees more control over process, partnership with management and participation in decision-making and problem-solving responsibilities
○ Emphasizes camaraderie, praise and recognition from supervisors
the learned pattern of beliefs, values, assumptions, rules, and norms that are shared by people in the organization.
what REALLY happens at work
all company's are different
communication creates culture and culture influences communications.
Messages that use words to create meaning (written Or spoken)
are visual and audible symbols that do not rely on words or language to create meaning
Conveys assertiveness by:
1) Describing other's behavior ( what you see/hear)
2) Describing your goals/needs
3) Describing consequences
How do you communicate a clear verbal message
Describe rather than evaluate others
• Describe your feelings and/or other's behaviors by using "I" statements instead of evaluation statements
• "I" messages take ownership of feelings; helps prevent defensiveness in others
• Evaluating messages attack others' character and make people feel judged
Guidelines for using text messages in the workplace
* Don't use texts to convey important information
* Don't text anything confidential
Non-verbal codes/ categories
Difference between listening and hearing
Hearing: is the physiological process of decoding sounds.
Listening: is psychological process that involves receiving, constructing meaning from ,and responding to verbal and nonverbal messages
5 Steps of the listening process