Brainscape's Knowledge GenomeTM


Top Flashcards (Certified)
All Flashcards

GROUPS > Exam 1 > Flashcards

Exam 1 Flashcards

(100 cards)

Start Studying
1
Q

Define group hate

A

the hostility people harbor from having working in groups

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Name five myths of communication

A

communication is a cure all, communication can break down, effective communication is merely skill building, effective communication is common sense, 93% of meaning is nonverbal

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Communication is a cure all

A

dependent on group members and their personalities. some people are quick some slow. listening is important

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

communication can break down

A

can be demonstrated through acts not just words. humans never stop communicating

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

effective communication is merely skill building

A

without having context or awareness, no amount of skill will help

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

effective communication is just common sense

A

we need to be able to recognize that everyone is different

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

93% of meaning is nonverbal

A

body language and facial expressions

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Communication defined

A

transactional (benefits), messages have content and relationship dimensions, communication is a continuous flow, communication makes sense, verbal and nonverbal dimensions

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Why is it important to consider communication as a process

A

communication is never standstill, people have feelings and triggers. a butterfly effect will occur.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Nonverbal communication types

A

kinesics, proxemics, chronemics, paralanguage

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

kinesics

A

body language

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

proxemics

A

what space communicates

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

chronemics

A

time

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

paralanguage

A

tone, the way one speaks

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

When do mixed messages occur

A

when there is a positive verbal and negative nonverbal communication or vice versa

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Steps to achieve communication competence

A

knowledge, communication skill, sensitivity, commitments, participant/observer, ethics

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

knowledge

A

learning rules and understanding what is required to be appropriate in communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

communication skill

A

successful performance of communication behavior

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

sensitivity

A

receptive accuracy whereby you can detect, decode, and comprehend signals and emotional cues

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

participant/observer

A

considers it a personal responsibility to make necessary effort to interact with group members as effectively as possible

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

ethics

A

system for judging the moral correctness of human behavior by weighing that behavior against an agreed upon set of standards

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

Group

A

human communication system composed of three or more individual interacting for the achievement of common goals

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

aggregation

A

mere collection of individuals

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

interpersonal communication

A

communication between only two individuals

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
dyadic
two person transaction
26
individualism
focused on self
27
collectivism
focused on team
28
Can both verbal and nonverbal be open to interpretation
yes
29
Communication competence
engaging in communication with others that is both effective and appropriate
30
effectiveness
goal oriented
31
appropriatness
following the rules
32
System
set of interconnected parts working together to form a while in the context of changing the environment with inputs, throughputs and outputs
33
ripple effect
chain reaction, doesn't have to be negative
34
synergy
occurs when group performance from joint action of members exceed expectations based on perceived individual skills and abilities of members
35
Negative synergy
occurs when group members working together produce a worse result than expected based on perceived individual skills and abilities of members
36
effects of increasing group size
provide diversity, greater formality, flow of information is more intentional
37
three ways to achieve synergy
be motivated, group effort, group diversity
38
appropriate members for quality decision
7-8
39
appropriate members for quick decision
3-4 members
40
planning a standard meeting
clarify the purpose, create an agenda, get there first/ expect problems
41
things to consider when conducting a meeting
type of meeting, time, after meeting
42
participating in meetings
be prepared, avoid stage hogging, be attentive, recognize diversity, increase participation
43
Pros of virtual groups
save time/money, instant access, finding place to meet not an issue, meetings can be recorded
44
cons of virtual groups
distractions disguised as multitasking, lack of nonverbal communication, lack of interpersonal interactions
45
task dimension
work performed by the group to achieve common goal
46
social dimesion
relationships that form between members in the group and their impact on the group as a whole
47
phases of group development
forming, storming, norming, performing
48
forming
gather members
49
storming
feeling the tension
50
norming
regulating the group
51
performing
group output
52
why do we join groups
need to belong, establishment of identities, attraction to group goals, attraction to group activities
53
primary tension
when you first gather in a group, group members may be cautious and hesitant in their communication
54
secondary tension
the stress and strain that occurs within the group later in its development. having to make decisions and conflicts arising of it
55
norms
rules that establish standards of appropriate behavior
56
explicit norms
rules that expressively identify acceptable and unacceptable behavior
57
implicit norms
rules that are indirectly indicated by patterns of behavior and uniformities of member's attitudes
58
conformity
adherence to group norms by members, in this case following the crowd by choosing the wrong answer.
59
pressure to conform
we want to be liked, we conform to norms because we want to be right
60
competition
winners take all, others have to fail for an individual to win
61
cooperation
all are winners, group members work together not against each other
61
constructive competition
occurs when competition produces positive, enjoyable experience while increasing efforts to achieve without jeopardizing interpersonal relationships
62
individual achievement
going at it alone, attainment of a personal goal without having to defeat others
62
hypercompetitiveness
winning is everything. excessive emphasis on defeating others
62
defensiveness
reaction to a perceived attack on our self concept and self esteem
63
self justification
providing excuses that absolve us of blame even when no evaluation is offered
63
description
first person report of how an individual feels, what he or she perceives to be true and what behavior is desired by others
64
Criticism sandwich
praise, criticize, praise
65
psychological reactance
the more someone tries to control us by telling us what to do, the less inclined we are to do it
66
certainty
completely sure or confident with out a doubt, never, always, impossible
67
provisionalism
qualify statements, avoid absolutes, possibly, probably, may
68
shift response
when a listener attempts to shift the focus of attention from others to oneself by changing the topic of discussion
69
support response
cooperative effort by the listener to focus attention on the other person rather than oneself
70
role
the pattern of expected behavior associated with the parts that we play in groups
71
role status
relative importance, prestige, or power accorded to each particular role type
72
task roles
move the group toward the attainment of its goals. task is to extract the maximum productivity from the group
73
Initiator
contributor
74
information seeker
poses questions
75
information giver
answers questions
76
opinion seeker
looks for others input
77
clarifier
elaborator
78
coordinator
keeps group organized
79
secratary
recorder
80
facilitator
makes group work easier
81
devils advocate
prevents group think
82
maintenance roles
focused on the social dimension of the group. these roles gain and maintain cohesiveness to the group
83
supporter
encourages
84
harmonizer
tension reliever
85
gatekeeper
expediter
86
self centered/disruptive roles
serves individual needs/goals which impeded the attainment of group goals. attention is on the single individual
87
stage hog
recognition seeker
87
isolate
withdraws from the group
87
clown
horseplay that is not a tension reliever
88
blocker
opposes everything newf
89
fighter
starts arguments, bullies
90
cynic
displays sour outlook, destroys morale
91
zealot
92
role conflict
when one finds out slave playing roles in different groups that contradict each other
93
role flexibility
capacity to recognize the current requirements of the group and then enact the role specific behaviors most appropriate in the given context
94
role fixation
the acting out of a specific role and that role alone no matter what the situation might require

GROUPS (2 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions