exam 1

Question 1

triple bottom line includes

Answer 1

people, planet, and profit

Question 2

functional strategies should

Answer 2

support the business strategy

Question 3

price as a core competency ex.

Answer 3

walmart

Question 4

pay raises rely on improved

Answer 4

productivity

Question 5

the cost of maintaining equipment is an [] cost

Answer 5

prevention

Question 6

the testing and inspection of raw materials, work in process, and finished goods would be an example of []

Answer 6

appraisal

Question 7

ex of quality appraisal tool

Answer 7

process flow charts

Question 8

[] costs result from defects or quality problems before the product or service is delivered to the customer

Answer 8

internal failure

Question 9

quality management tool designed to identify the relatively few but most critical causes of quality problems

Answer 9

Pareto chart

Question 10

economies of scale identifies

Answer 10

the optimal capacity to minimize cost

Question 11

when workflow of an operation is limited, partially completed units will accumulate at the

Answer 11

bottleneck

Question 12

break even means

Answer 12

rev = costs

Question 13

the product/process matrix is defined by

Answer 13

vol and var

Question 14

mass customization is

Answer 14

high vol, high var

Question 15

modules provide

Answer 15

var w limited input

Question 16

compared to a repetitive process, a job shop process to accomplish similar production will typically have

Answer 16

low FC, high VC

Question 17

the layout type most appropriate for a hospital would be

Answer 17

process focussed

Question 18

key req for an office layout is

Answer 18

communication

Question 19

appropriate control chart for tracking defects over time

Answer 19

p-chart

Question 20

firms that provide components or finished goods and services to the primary firm are called [] suppliers

Answer 20

first tier

Question 21

what industry would be most associated with providing services

Answer 21

counseling

Question 22

steps in traditional product development

Answer 22

business analysis, idea generation, market testing

Question 23

types of sustainability

Answer 23

economic, environmental, social

Question 24

productivity =

Answer 24

output/input

Question 25

TQM parts

Answer 25

continuous improvement, employee involvement, benchmarking, six sigma

Question 26

what is the difference between common and special cause variation

Answer 26

common cause is expected, special cause is not

Question 27

what does a mean chart track

Answer 27

average measurment

Question 28

what does a c chart track

Answer 28

counted defects

Question 29

capacity is the [] amount of [] an operation is capable of producing in a given time period

Answer 29

max, output

Question 30

utilization =

Answer 30

actual/design capacity

Question 31

efficiency =

Answer 31

actual/effective capacity

Question 32

design capacity

Answer 32

max output rate or service capacity

Question 33

effective capacity

Answer 33

design capacity minus allowances

Question 34

actual output

Answer 34

rate of output actually achieved - cannot exceed effective capacity

Question 35

cycle time =

Answer 35

production time available/demand

Question 36

min Cpk req

Answer 36

1.0

Question 37

Cpk=

Answer 37

upper spec limit - x bar/3 sigma, x bar- lower spec limit/3 sigma

Question 38

core competencies

Answer 38

price, quality, time, innovation, flexibility