Exam 1 Flashcards
(27 cards)
The term communication scholars use for factors that interfere with the exchange of messages.
Noise
Involves restating a speaker’s ideas in your own words to make sure they you have understood them correctly and to show the other persono you understand
Paraphrasing
Scheduled regularly between superior and subordinate to discuss the quality of the subordinate’s performance.
Performance Review - scheduled regularly
The process of paying close attention to your behavior and using these observatinos to shape the way you behave.
Self-monitoring
A Latin term meaning “this for that”
Quid pro quo
Used to describe a wide range of vocal characteristics, each of which helps exxpress and attitude: pitch, resonance, range, tempo, articulation, dysfluencies, etc.
paralanguage
Type of interview that requires the interviewee to demonstrate whatever skills the employer is looking for
Audition
One level of listening that occurs when we react to others’ messages automatically and routinely without much mental investment
Mind-less listening
List of questions - interview
Highly structured interview
refers to a system of shared assumptions, values, and beliefs in the workplace that show people what is appropriate and inappropriate behavior.
organizational culture
Occurs whenever superiors initiate messages to their subordinates.
Downward Communication
Member of this culture would probably spend time getting to know a person before doing business with him or her.
Polychronic culture
Two terms used to describe the ability and skills to interacting well with others.
Emotional & Social Intelligence
cover a broader range of possible objects or events without describing them in much detail, can create problems because they are often subject to a wide variety of interpretations
high-level abstraction
The belief that your own ideas matter more than others
Egocentric
Listeners that want to know what the point is.
Action-oriented listeners
Methods used to convey a message
Channels
A specific language used by those in a profession.
Jargon
11 types of interview questions.
Primary/Secondary Open/Closed Factual/Opinion Direct/Indirect Hypothetical/Critical Incident Leading
Those with two different, but equally acceptable or common meaning.
Equivocal Terms
Questions that restrict the interviewees answers the most.
Closed Questions
The rule that admonishes us to treat others the way THEY would like to be treated.
Platinum Rule
The sender chooses certain words or nonverbals to send an intentional message.
Encoding
LIsteners that want to hear more
people-oriented listeners
