Exam 1

Question 1

Accountability

Answer 1

requirement of one person to answer to a higher authority for performance achieved in his or her area of work responsibility

Question 2

Effective management

Answer 2

Meet both performance and satisfaction goals; performance relates to achieving organizational goals; satisfaction relates to quality of work life

Question 3

The management process

Answer 3

1. Planning: process of setting performance objectives and determine what actions are needed to achieve them
2. Organization: The process of assigning tasks, allocating resources and coordinating the activities of individuals and groups
3. Leading: process of arousing people’s enthusiasm to work hard and inspiriting their efforts to fulfill plans and accomplish objectives
4. Controlling: process of measuring work performance, comparing results to objectives and taking corrective action

Question 4

Management roles

Answer 4

1. Interpersonal roles: how manager interacts with other people
2. information roles: how a manager exchanges and processes info
3. Decisional roles: how manager uses information in decision making

Question 5

Management skills

Answer 5

1. Technical skills: ability to use special proficiency or expertise to perform particular tasks
2. human skills: the ability to work with others
3. conceptual skills: ability to think critically and analytically

Question 6

Globalization

Answer 6

The worldwide independence of resource flows, product markets, and business competition

Question 7

Job migration

Answer 7

The shifting of jobs from one country to another

Question 8

Reshoring

Answer 8

Moving jobs back from foreign to domestic locations

Question 9

Corporate governance

Answer 9

The active oversight of management decisions, corporate strategy and financial reporting by the board of directors

Question 10

Intellectual capital

Answer 10

The collective brainpower or shared knowledge of an organization’s workforce

INTELLECTUAL CAPITAL = COMPETENCY * COMMITMENT

Question 11

Knowledge workers

Answer 11

Minds and intellect are key assets to employers

Question 12

Free agent economy

Answer 12

People change jobs more often and work as independent contractors for a mix of employers

Question 13

Process-Oriented Philosophy

Answer 13

1. process is usually more enjoyable than product
2. Take care of process, product will take care of itself
3. Any product is only part of an endless process (leading to future processes and products)

Question 14

Productivity formula

Answer 14

P = output/input
P = efficiency x utilization

Question 15

Cost formula

Answer 15

C - input/output

Question 16

Who came up with the 7 wastes?

Answer 16

Shingo

Question 17

7 wastes

Answer 17

1. Overproduction
2. Waiting
3. Transportation
4. Processing itself
5. Stocks
6. Motion
7. Making defective products
8. Worker’s creativity

Question 18

Managerial implications of multifunctional workers

Answer 18

1. flexibility
2. teamwork
3. job enrichment
4. self-esteem
5. others

Question 19

Specs of quality

Answer 19

1. upper control limit
2. central line
3. lower control limit

Question 20

Fitness for use

Answer 20

1. quality consists of those product features which meet the needs of customers and thereby provide product satisfaction
2. Quality consists of freedom from deficiencies

Question 21

Who came up with “completeness”

Answer 21

Philip Crosby

Question 22

3 principles of completeness

Answer 22

1. cause employees to be successful
2. cause suppliers to be successful
3. cause customers to be successful

Question 23

4 “ideas” for completeness

Answer 23

1. to treat the whole as one
2. to build a culture of consideration
3. to make everything understood
4. to be complete but not finished

Question 24

4 types of listening

Answer 24

1. listen to others
2. listen to each other
3. listen to yourself “self”
4. listen to nature

Question 25

Components of partnership

Answer 25

leadership and followership

Question 26

Who came up with improving perfection

Answer 26

Hap Klopp

Question 27

3 ingredients to improve perfection

Answer 27

1. attention to detail 2. hard work 3. dedication

Question 28

Meet the specs; fitness for use; completeness; improving perfection overview

Answer 28

Meet the Specs: producer's point of view Fitness for use: consumer's POV Completeness: partner's POV Improving perfection: everybody's POV

Question 29

who came up with 15 characteristics of self-actualized people

Answer 29

Abraham Maslow

Question 30

Maslow's hierarchy of needs: highest to lowest

Answer 30

1. Self-actualization (morality, creativity) 2. Esteem (self-esteem, confidence) 3. Love/belonging (family) 4. Safety (body, employment, health) 5. Physiological (breathing, food, water)

Question 31

who came up with Theory of effectiveness and effeciency

Answer 31

Peter F Drucker

Question 32

Effectiveness | Efficiency

Answer 32

- Get right things done | - get things done right

Question 33

Creativity enhancement "techniques"

Answer 33

webbing; brainstorming; branching, etc

Question 34

Basic concepts of leadership

Answer 34

1. leadership is one of the four functions of management 2. leaders use position power to achieve influence 3. leaders use personal power to achieve influence 4. leaders bring vision to leadership situations 5. leaders display different traits in the quest for leadership effectiveness 6. leaders display different styles in the quest for leadership effectiveness

Question 35

Power equation

Answer 35

Position power + personal power = management power

Question 36

Power

Answer 36

the ability to get others to do what needs to be done

Question 37

Vision

Answer 37

Clear sense of the future; the ability to communicate the vision and how to accomplish the vision

Question 38

Desired leadership traits

Answer 38

Honest; competent; forward-looking; inspiring; credible

Question 39

Leadership styles

Answer 39

1. Autocratic: "command and control" fashion 2. Human relations: emphasizes people over tasks 3. Democratic: participative with strong emphasis on people and task 4. Laissez-faire: little concern for people or task

Question 40

Traits often shared by effective leaders:

Answer 40

Drive; self confidence; creativity; cognitive ability; business knowledge; motivation; flexibility; honesty and integrity

Question 41

Contingency leadership

Answer 41

Successful leadership varies by the circumstances, task, leader and followers

Question 42

Path-goal theory

Answer 42

Help followers move along paths to achieve work and personal goals

Question 43

Leader-member exchange

Answer 43

(LMX); in-groups: perceived as best workers and receive more info and privileges out-groups: receive less info and fewer privileges and often resent the in-group

Question 44

Vroom-Jago Model

Answer 44

Advises leaders to choose decision-making methods -authority, consultative, group - that best fit the problems to be solved

Question 45

Motivation

Answer 45

force that causes people to engage in a particular behavior rather than other behaviors

Question 46

Taylor

Answer 46

Scientific management

Question 47

Mayo

Answer 47

Human Relations theory

Question 48

Maslow

Answer 48

Hierarchy of needs

Question 49

Herzberg

Answer 49

Dual-factor theory

Question 50

Vroom

Answer 50

Expectancy theory

Question 51

Porter and lawler

Answer 51

Contingency theory