exam 1

Question 1

the most valuable resource

Answer 1

people

Question 2

two OB related techniques?

Answer 2

1) goal setting

2) selection systems

Question 3

An emphasis on the behavior of individuals and groups in organizations. Includes antecedents of behavior, attitudes, abilities, etc.

Answer 3

Organizational Behavior

Question 4

IMPORTANT principle for OB

Answer 4

people make the place

Question 5

two key dependent variables

Answer 5

1) job performance

2) withdrawal behaviors

Question 6

how well people perform the specified duties/tasks (positive)

Answer 6

task performance

Question 7

how well individuals perform DISCRETIONARY behaviors

Answer 7

organizational citizenship behaviors

Question 8

violate norms of and organization and threaten its well being

Answer 8

deviant behaviors

Question 9

examples of deviant behaviors

Answer 9

stealing

sabotage

Question 10

3 withdrawal behaviors

Answer 10

1) absenteeism
2) turnover
3) job attitudes

Question 11

failure to report to work

Answer 11

absenteeism

Question 12

voluntary and involuntary permanent withdrawal

Answer 12

turnover

Question 13

feelings/evaluations

Answer 13

job attitudes

Question 14

overall evaluation of your job

Answer 14

job satisfaction

Question 15

falls under classical era; workers are potentially disruptive forces in the field - workers need to be tightly controlled and monitored by management

Answer 15

administrative theory

Question 16

falls under classical era; ________ based management is what we want - based on scientific method

Answer 16

evidence

Question 17

falls under classical era; based on formal observations to standardize tasks

Answer 17

scientific management

Question 18

falls under behavioral era; needed and very important (hawthorne studies)

Answer 18

social factors

Question 19

________ factors are relatively stable predispositions that can be used to predict and explain behavior

Answer 19

personality

Question 20

Big Five Model

Answer 20

1) Conscientiousness
2) Agreeableness
3) Openness to experience
4) Emotional Stability
5) Extroversion

Question 21

careful, thorough, responsible, organized, planful, hardworking, achievement oriented, and perservering
OVERALL = dependable, achievement-oriented

Answer 21

conscientiousness

Question 22

positive relationship to task performance & OCB

Answer 22

conscientiousness

Question 23

negative relationship to counter productive work behaviors, and lower levels to turnover

Answer 23

conscientiousness

Question 24

sociable, assertiveness, tend to be higher at risk taking

Answer 24

extroverts

Question 25

novelty, variety, bursts of activity

Answer 25

extrovert

Question 26

predictable, orderly, stable

Answer 26

introvert

Question 27

neuroticism is the end of a continuum denoting anxiety, anger, depressed, insecure

Answer 27

emotional stability

Question 28

small relationship to job performance, task performance, and turnover

Answer 28

emotional stability

Question 29

continuum at the high end, trusting, cooperative, flexible, tolerant, just plain likeable

Answer 29

agreeableness

Question 30

imagination, creativity, curiosity, experience new things,

Answer 30

openness to experience

Question 31

a belief in the effectiveness of manipulating people, a cynical of human nature, and moral outlook based on expediency - expecting worse from people

Answer 31

machiavellianism

Question 32

self absorbed and self aggrandizement

Answer 32

high in narcissism

Question 33

enduring beliefs that are a specific mode of conduct or end state is preferable to another mode or end

Answer 33

values

Question 34

specific modes of conduct

Answer 34

instrumental values

Question 35

end states that people are supposed to strive for

Answer 35

terminal values

Question 36

diversity is a _____ value

Answer 36

terminal

Question 37

object and evaluation of that object on a continuum

Answer 37

attitude

Question 38

starts with lateness, leads to absenteeism, finally leads to turnover

Answer 38

progressive withdrawal theory

Question 39

positive factors, task performance & organizational citizenship behaviors are positively related to ____ __________

Answer 39

job satisfaction

Question 40

counterproductive work behavior is negatively related to ____ ___________

Answer 40

job satisfaction

Question 41

planned to behave

Answer 41

behavioral intentions

Question 42

an uncomfortable psycho. state that occurs when: attitudes do not agree, when attitudes do not logically agree with behaviors

Answer 42

cognitive dissonance

Question 43

shared standards of behavior accepted by and expected from group members

Answer 43

norms

Question 44

norms that drive the behaviors (individual differences don't)

Answer 44

strong situation norms

Question 45

individual differences drive the behavior (norms are not clear)

Answer 45

weak situations

Question 46

prefer "hands on" task like a mechanic, "set up" stuff

Answer 46

realistic

Question 47

prefer thinking, organizing, and understanding

Answer 47

investigative

Question 48

prefer helping and developing others | ex: a career coach

Answer 48

social

Question 49

rule oriented, orderly, unambiguous

Answer 49

conventional

Question 50

guys on average have higher scores in what stage of model?

Answer 50

realistic

Question 51

girls on average have higher scores in what stage of model?

Answer 51

social

Question 52

abilities related to thinking, reasoning, problem solving

Answer 52

cognitive abilities

Question 53

top level of the structure of cognitive abilities

Answer 53

g

Question 54

general cognitive ability

Answer 54

g

Question 55

highest, abstract level of the structure of cognitive abilities

Answer 55

g

Question 56

_____________ does a really good job at predicting job performance

Answer 56

cognitive ability

Question 57

_________ is roughly twice as good as predicting conscientiousness

Answer 57

cognitive ability

Question 58

upper body strength

Answer 58

strongly favor guys

Question 59

spatial abilities

Answer 59

strongly favor guys

Question 60

verbal and writing differences

Answer 60

strongly favor girls

Question 61

mistakes in a field of data

Answer 61

strongly favor girls

Question 62

4 Eras of the HISTORY of OB

Answer 62

1) Prescientific 2) Classical Era 3) Behavioral Era 4) Modern Era

Question 63

rebuttal to behavioral era

Answer 63

theory Y - falls under mondern era

Question 64

falls under modern era; the right approach to management depends on ....

Answer 64

environment