Exam 1

Question 1

Big Five Model:

Answer 1

_____ is a personality trait model that includes extraversion, agreeableness, conscientiousness, emotional stability, and openness to experience.

Question 2

_____are evaluative statements, either favorable or unfavorable, concerning objects, people, or events.

Answer 2

Attitudes

Question 3

Affective component:

Answer 3

is the part of an attitude that’s the emotional or feeling part.

Question 4

Social learning theory:

Answer 4

is a theory that says people can learn through observation and direct experience.

Question 5

Cognitive component:

Answer 5

______is the part of an attitude that’s made up of the beliefs, opinions, knowledge, or information held by a person.

Question 6

______is a personality trait that measures the ability to adjust behavior to external situational factors.

Answer 6

self-monitoring

Question 7

is any relatively permanent change in behavior that occurs as a result of experience.

Answer 7

Learning:

Question 8

Assumed similarity:

Answer 8

is the assumption that others are like oneself.

Question 9

employee productivity:

Answer 9

________is a performance measure of both efficiency and effectiveness.

Question 10

behavioral component:

Answer 10

is the part of an attitude that refers to an intention to behave in a certain way toward someone or something.

Question 11

self esteem:

Answer 11

is an individual’s degree of like or dislike for himself or herself.

Question 12

______is a general impression of an individual based on a single characteristic.

Answer 12

halo effect:

Question 13

generation Y:

Answer 13

______Wearing flip flops to work and listening to iPods at their desks are behaviors indicative of

Question 14

An employee resource group

Answer 14

is made up of employees connected by some common dimension of diversity.

Question 15

The differences in values, personality, and work preferences is

Answer 15

deep-level diversity

Question 16

workforce Diversity:

Answer 16

is defined as the ways in which people in an organization are different from and similar to one another.

Question 17

Overt threats or bullying directed at members of specific groups of employees is known as __________ discrimination.

Answer 17

intimidation

Question 18

is a preconceived belief, opinion, or judgment toward a person or a group of people.

Answer 18

Prejudice

Question 19

stereotyping

Answer 19

is judging a person based on a perception of a group to which that person belongs.

Question 20

is social traits (such as cultural background or allegiance) that are shared by a human population.

Answer 20

ethnicity

Question 21

is aimed at educating employees about the importance of diversity, and teaching them skills for working in a diverse workplace.

Answer 21

Diversity kills training:

Question 22

in 2050 ______ will be age 65 and older.

Answer 22

1 in every 5

Question 23

a tendency or preference toward a particular perspective or ideology

Answer 23

Bias

Question 24

Disability

Answer 24

is sometimes defined as any physical or mental impairment that substantially limits one or more major life activities.

Question 25

Surface-level diversity

Answer 25

is the easily perceived differences that may trigger certain stereotypes, but that do not necessarily reflect the ways people think or feel.

Question 26

GLBT

Answer 26

relates to the diversity of sexual orientation and gender identity.

Question 27

is the ways in which people differ.

Answer 27

Diversity

Question 28

is the invisible barrier that separates women and minorities from top management positions.

Answer 28

Glass ceiling

Question 29

Discrimination

Answer 29

When someone acts out of their prejudicial attitudes toward people who are the targets of their prejudice.

Question 30

____is the degree to which group members are attracted to one another and share the group’s goals.

Answer 30

Group cohesiveness

Question 31

Social Loafing

Answer 31

_____is the tendency for individuals to expend less effort when working collectively than when working individually.

Question 32

_____is a work team composed of individuals from various functional specialties.

Answer 32

cross functional team

Question 33

The __________ is the first stage of group development in which people join the group and then define the group’s purpose, structure, and leadership.

Answer 33

format stage

Question 34

Which of the following is the final stage of group development?

Answer 34

Adjourning

Question 35

___ involves conflict that supports a group’s goals and improves its performance.

Answer 35

functional conflict

Question 36

command group

Answer 36

__________ are determined by the organizational chart and are composed of individuals who report directly to a given manager.

Question 37

self-managed work team

Answer 37

__________ is a type of team that operates without a manager and is responsible for a complete process or segment.

Question 38

__________ refers to the patterns of informal connections among individuals within a group.

Answer 38

social network structure

Question 39

Relationship conflict

Answer 39

__________ involves conflict based on interpersonal relationships.