Exam 1 Flashcards
(57 cards)
Communication/ Communicating
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Power Pose
on way to be confident in an interview
Channel
system used to deliver the message
Subject Line
helps the recipients decide whether to read the email
Stakeholders
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High context
a culture that relies less on verbal communication and expect the receiver of the message to discover the essence of the message
Low context
a culture that relies on verbal communication and explicitly spells out rules and expectations
Physiological noise
hearing problems illness memory loss stuttering sickness
Semantic noise
different meanings to the same words of phrases, jargon, slang
Psychological noise
emotional hijacking
Communication barrier
noise or situations such as competing messages, distractions, and filters disrupt the communication process.
Personal space
the sense of how far apart people should be when conversing
Group think
- a disadvantage of teams
- the team might arrive at poor-quality decision and even act unethically
professionalism
performing at a high level above and beyond the normal expectations (rainbow wheel picture)
Resume
- a snapshot/photograph of you
- what do you look like on paper?
- recruiters skim them for an average of 6 seconds in a z pattern
Culture
influences the way you prioritize what is important in life, helps define your attitude toward what is appropriate in a situation, and establishes rules for behavior.
-a shared system of symbols, beliefs, attitudes, values, expectations, and norms for behavior
Shared meaning
the purpose/goal of communication
Norms
rules that specify ranges of appropriate behavior >consumption patterns> sanctions: penalties for violating norms >cultural values
Polychronic
many things at once, not strict
Monochronic
one thing at a time, be on time
Idioms
a phrase or expression whose meaning cant be understood from the ordinary meanings of the words in it.
Ex: piece of cake
Cultural intelligence
(1) Recognize: acknowledge (don’t ignore) differences
(2) Appreciate: be curious/open minded about their experiences
(3) Respect: don’t assume their way is inferior (use the platinum rule)
Ethnocentrism
- the tendency to judge other groups according to the standards, behaviors, and customs of one’s own group.
- given the automatic influence of one own’s cultures, when people compare their culture to others, THEY OFTEN CONCLUDE THAT THEIR OWN IS SUPERIOR
Outgroup homogeneity effect
-The tendency to think members of other groups are all the same (avoid negative stereotypes)
