EXAM 1

Question 1

Contrast emotional intelligence and critical thinking.

Answer 1

Emotional Intelligence- the capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically.
Self-awareness, self-regulation, motivation, empathy, social skill.

Critical Thinking - entails being able to tuck away emotional biases, and being able to make decisions strictly based on facts and information

Question 2

Distinguish the difference between controlling, planning, and leading

Answer 2

controlling - monitoring, budgeting, measuring

planning - setting strategic goals

leading - motivating, inspiring

Question 3

Evidence-based management

Answer 3

the practice of making managerial and people-related decisions with the use of critical thinking and the best available evidence.

Question 4

Aspects of high-involvement management

Answer 4

decision making, giving a lot of feedback, establishing connections with employees, teaching employees, training and developing employees

Question 5

contrast rationality and bounded-rationality in decision making

Answer 5

rationality - the ability to consider every possible option to make a decision. every rational person would make the same decision, given all the evidence.

bounded-rationality- bounded to information available, make the best decision possible. could lead to different outcomes in decision making.

Question 6

Emotional Intelligence

Answer 6

Self-awareness - knowing one’s strengths, weaknesses, drives, values, and their impact on others

Self-regulation - controlling or redirecting disruptive impulses and moods

Social skill - managing relationships with others

Empathy - understanding other people’s emotions

Motivation - being driven to achieve for the sake of achievement

Question 7

Why use a personality model?

Answer 7

• to determine if a person’s personality will fit into a corporate culture
• to determine a persons strengths and weaknesses

Question 8

what could neuroticism mean when used in the Big 5 model

Answer 8

moody, irritable, stressed, withdrawn

Question 9

Maslow Hierarchy of needs

Answer 9

needs model

Self actualization
Esteem
Belonging
Safety
Physiological

Question 10

Herzberg needs model

Answer 10

2 factor analysis model
-Hygiene - pay, good environment, benefits, job security, policies, supervision, relationships

-Motivational - achievement, recognition, the work itself, responsibility, advancement growth

• hygiene needs must be met or will impact satisfaction negatively
• must be tailored towards individuals

Question 11

What is Personality

Answer 11

• situational behavior
• beliefs and values
• background (upbringing, heritage)
• characteristics and traits
• ethics

Question 12

contrast affective v. cognitive evaluation

Answer 12

• affective evaluation - emotion related to a decision

- cognitive evaluation - critical thinking related to a decision

Question 13

Takeaways from generations in the workplace assignment

Answer 13

• intergenerational interaction is important
• generations have different ways if interacting
• understand work environment
• there are different motivations for different generations
• different generations have differing skillsets
• bridge the generational gap through mentorship programs
• SHORT TERM ASSIGNMENTS INCREASE PRODUCTIVITY

Question 14

D Pink Video (3 pillars of motivation

Answer 14

3 pillars of motivation
-autonomy - degree to which you control what you do (decision making, time management, free time to work on other tasks)

• purpose - show employees bigger picture, connect firms mission to “the impact of ben”
• Mastery - getting certified in skills, improving on skills, leaving comfort zone to learn new things, teach others

Question 15

intrinsic v. extrinsic motivators

Answer 15

intrinsic motivators - internal
-example: sense of accomplishment

extrinsic motivators - external
-example: bonuses

Question 16

what makes teams successful?

Answer 16

• Collaboration
• Diversity of thought
• Sharing goals
• Setting schedule and deadline
• Having a good leader

Question 17

how is seniority based pay different from performance based pay

Answer 17

Seniority-based → pay based on time with experience

Performance based pay → getting paid based on performance
PERFORMANCE PAY IS MORE IMMEDIATE, MORE MOTIVATING

Question 18

What aspects of human capital relate to competitive advantage?

Answer 18

RARITY
IMITABILITY
VALUES

Question 19

QUESTION 1: WHICH OF THESE CONCEPTS IS NOT ONE OF THE FOUR MAIN FUNCTIONS OF A MANAGER?

Answer 19

• controlling
• VISIONING
• planning
• coordinating

Question 20

Alderfer’s ERG Theory

Answer 20

E- existence needs
R- Relatedness needs
G- growth needs

Question 21

Myers-Briggs Model

Answer 21

Used to identify personality types. 16 types.
Cognitive Learning styles
-Extraversion —- introversion (info)
-sensing ——- intuiting (focus)
-thinking ——- feeling (decisions)
-judging ——— perceiving (complexity)

Question 22

HEXACO Model

Answer 22

personality traits
H- honesty/humility
E- emotionality
X - extraversion
A- Agreeableness
C- conscientiousness
O- openness to experience

Question 23

Big Five Model

Answer 23

personality traits

1. Openness - intellect experience
2. Conscientiousness - industrious orderly
3. Extraversion - enthusiasm assertiveness
4. Agreeableness - compassion politeness (ingenuine)
5. Neuroticism - volatility withdrawal

Question 24

Benefits of workplace diversity

Answer 24

• Varieties of different perspective
• increased creativity
• faster problem solving
• higher innovation
• better decision making
• increased profits
• better company reputation
• reduced employee turnover
• higher employee engagement
• improved hiring results