EXAM 1 CH. 1,2,8,10 Flashcards
active listening
a person’s willingness and ability to hear and understand. At its core, active listening is a state of mind. . . . It involves bringing about and finding common ground, connecting to each other, and opening up new possibilities
channel
A type of communication pathway used to convey a message. May include face-to-face, email, text message, or voice mail, among others.
cognitive complexity
The ability to consider a variety of explanations and understand a given situation in multiple ways.
communication competence
The ability to communicate in ways that are effective and appropriate in a given situation.
content dimension
The literal information being communicated by a message.
context
The physical and psychological environment in which a message is communicated.
decode
To interpret a message.
emotional intelligence
A person’s ability to “perceive and accurately express emotions, to use emotion to facilitate thought, to understand emotions, and to manage emotions for emotional growth.”
empathy
The ability to be “other-oriented” and understand other people’s thoughts and feelings.
encode
When formulating a message, putting an idea into the form of language or a nonverbal behavior that the receiver can understand.
emotional quotient (EQ)
a person’s level of emotional intelligence.
ethics
Guides us in judging whether something is morally right or wrong.
explicit rules
Rules that have been clearly articulated as direct expectations for communicative behavior.
feedback
A receiver’s various verbal and nonverbal reactions to a message.
formal professional networks
Types of professional relationships that generally have clear lines of authority and reporting structures, shoulder standard sets of responsibilities, and require accountability to other members of the network.
implicit rules
Rules that almost everyone in a certain social group knows and follows, even though no one has formally expressed them.
informal communication
Communication that is generally less bound by protocols, rules, structure, and politeness, typically found in informal professional networks.
informal professional networks
Voluntary professional connections—such as friendships formed with co-workers—rather than formal reporting structures.
metacommunication
Communication about communication.
noise
Anything that interferes with a receiver’s ability to encode or decode a message.
post-trust era
The current climate in which people overwhelmingly view businesses as operating against the public’s best interests and the majority of employees view their leaders and colleagues skeptically.
rapport
A sense of harmony, goodwill, and caring among people.
relational dimension
The signals in messages about the nature of the relationship in which they’re shared.
self-monitoring
Being aware of our own behavior and its effects on others.
co-cultures
Group of people who share values, customs, and norms related to mutual interests or characteristics besides their national citizenship.
collectivistic culture
A culture in which people are taught that their primary responsibility is to their families, their communities, and their employers.
cultural centrism
The belief that our own culture is superior and the correct lens from which we judge other cultures.
ethnicity
A person’s perception of his/her ancestry and heritage.
feminine culture
A culture in which people tend to value nurturing behavior, quality of life, and service to others, all stereotypically feminine qualities.
high-contact culture
A culture in which people usually stand or sit fairly close to one another and touch one another frequently.
high context-culture
A culture in which people are taught to speak in an indirect way, and that maintaining harmony and avoiding offense are more important than expressing their true feelings.
high-power-distance culture
A culture in which people believe that certain individuals or groups deserve more power than others, and that respecting power and privilege is more important than promoting equality.
individualistic culture
A culture in which people believe their primary responsibility is to themselves.
intimate distance
The zone people willingly occupy with only their closest and most intimate friends, family members, and romantic partners; ranges from 0 to approximately 1½ feet.
low-contact culture
A culture in which people keep great amounts of personal space between themselves and touch one another less frequently.
low-context culture
A culture in which people are expected to be direct, to say what they mean, and to use language that is specific and concrete.
low-power distance culture
A culture in which people believe that all individuals are equal and that no one person or group should have excessive power.
masculine culture
A culture in which people tend to cherish stereotypically masculine values, such as ambition, achievement, and the acquisition of material goods.
