Exam #1, chapters 1 - 6

Question 1

an individual who achieves goals through other people

Answer 1

manager

Question 2

a consciously coordinated social unit, composed of two or more people, that functions on a relatively continuous basis to achieve a common goal or set of goals

Answer 2

Organization

Question 3

motivating employees, directing others, selecting the most effective communication channels, and resolving conflicts

Answer 3

Leading

Question 4

(Management roles)

Interpersonal roles:

Answer 4

• figure head
• leader
• liaison

Question 5

(Management roles)

Informational:

Answer 5

• monitor
• disseminator
• spokesperson

Question 6

(Management roles)

Decisional:

Answer 6

• Entrepreneur
• disturbance handler
• resource allocator
• negotiator

Question 7

(Management roles)

the ability to apply specialized knowledge or expertise

Answer 7

technical skills

Question 8

(Management roles)

the ability to work with, understand and motivate other people, both individually and in groups

Answer 8

human skills

Question 9

(Management roles)

the ability to analyze and diagnose complex situations

Answer 9

conceptual skills

Question 10

Traditional manager:

Answer 10

-decision making, planning and controlling

Question 11

Actions of leaders reflect how _____________________

Answer 11

employees act with each other

Question 12

a field of study that investigates the impact individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organizations effectiveness.

Answer 12

Organizational Behavior

Question 13

looking at relationships, attempting to contribute cause ad effects, and drawing conclusions based on scientific evidence.

Answer 13

Systematic study

Question 14

the basing of managerial decisions on the best available scientific evidence

Answer 14

evidence based management

Question 15

Intuition:

Answer 15

a gut feeling not necessarily supported by research

Question 16

the science that seeks to measure, explain and sometimes change the behavior of humans and other animals

Answer 16

Psychology

Question 17

an area of psychology that blends concepts from psychology and sociology and that focuses on the influence of people on one another

Answer 17

Social Psychology

Question 18

The study of people in relation to their social environment or culture

Answer 18

Sociology

Question 19

the study of societies to learn about human beings and their activities

Answer 19

Anthropology

Question 20

Situational factors are variables that moderate the relationships between the independent and dependent variables

Answer 20

Contingency variables

Question 21

When working with people from other cultures remember that ______________________

Answer 21

what motivates you might not motivate them

Question 22

Management practices need to be modified to reflect the __________

Answer 22

values of the different countries in which organizations operate

Question 23

Creating a positive work environment:

Answer 23

employees perceive work environment as a positive or negative in terms of their work experiences with other employees, rather than the quality of their physical surroundings.

Question 24

an area of OB research that concerns how organizations develop human strength, foster vitality and excellence and unlock potential.

Answer 24

Positive organizational scholarship

Question 25

Evaluations employees make about objects, people or events

Answer 25

attitudes

Question 26

an unpleasant psychological process that occurs in response to environmental pressures

Answer 26

Stress

Question 27

The combination of effectiveness and efficiency at doing your core job tasks

Answer 27

Task performance

Question 28

Discretionary behavior that contributes to the psychological and social environments of the workplace

Answer 28

Citizenship behavior

Question 29

The set of actions employees take to separate themselves from the organization (turnover, absenteeism)

Answer 29

Withdrawal behavior

Question 30

Turnover can sometimes be _______, it can create and opportunity to replace under-preforming employees with someone with higher skills and motivation.

Answer 30

positive

Question 31

The extent to which members of a group support and validate one another while at work

Answer 31

group cohesion

Question 32

The quality and quantity of a work groups output

Answer 32

group functioning

Question 33

the combination of effectiveness and efficiency of an organization

Answer 33

productivity

Question 34

the degree to which an organization can achieve its ends at a low cost

Answer 34

efficiency

Question 35

the degree to which an organization is able to exist and grow over the long term

Answer 35

organizational survival

Question 36

Differences in easily perceived characteristics, such as gender, race, ethnicity, age, or disability, that does not necessarily reflect the ways people think or feel but that may activate certain stereotypes

Answer 36

Surface level diversity

Question 37

Differences in values, personality and work preferences that become progressively more important for determining similarity as people get to know one another better

Answer 37

Deep level diversity

Question 38

noting of a difference between things; often referred to as unfair discrimination, which means making judgments about individuals based on stereotypes regarding their demographic groups

Answer 38

discrimination

Question 39

Actions taken by representatives of the organization that deny equal opportunity to preform or unequal rewards for performance

Answer 39

discriminatory policies

Question 40

unwanted sexual advances and other verbal or physical conduct of a sexual nature that creates a hostile or offensive work environment

Answer 40

sexual harassment

Question 41

overt threats or bullying directed at members of specific groups of employees

Answer 41

intimidation

Question 42

exclusion of certain people from job opportunities, social events, discussions or informal mentoring, can occur unintentionally.

Answer 42

exclusion

Question 43

disrespectful treatment, including in an aggressive manner, interrupting a person or ignoring his/her opinion

Answer 43

incivility

Question 44

a person who has any particular mental impairment that substantially limits one or more major life activities

Answer 44

disabled/disability

Question 45

the capacity to do mental activities, thinking, reasoning and problem solving

Answer 45

intellectual abilites

Question 46

the ability to do speedy and accurate arithmetic

Answer 46

number aptitude

Question 47

an overall factor of intelligence, as suggested by the positive correlations among specify intellectual ability dimensions

Answer 47

general mental ability

Question 48

the process and programs by which managers make everyone more aware and sensitive to the needs and differences of others

Answer 48

diversity management

Question 49

the opinion or belief segment of an attitude

Answer 49

cognitive component

Question 50

the emotion or feeling segment of an attitude

Answer 50

affective component

Question 51

an incompatibility between two or more attitudes or between behavior and attitudes

Answer 51

cognitive dissonance