Exam 1 practice questions

Question 1

Technical skills are the most important skill set for a Top Manager.

Answer 1

False

Question 2

“Positive Psychology” explores ways to help people recognize their positive traits or strengths, and nurture them to their full potential.

Answer 2

True

Question 3

Effective managers must balance the people-focused and technical sides of their jobs.

Answer 3

True

Question 4

Middle managers set the organization’s direction and make decisions that impact everyone.

Answer 4

False

Question 5

Leading is the process of monitoring activities, measuring results and comparing them with goals, and correcting performance when necessary.

Answer 5

False

Question 6

___________ is the process of setting goals for the future, designing appropriate strategies, and deciding on the actions and resources needed to achieve success.

Answer 6

Planning

Question 7

_____________ is the ability to diagnose situations and predict patterns of behaviors, which result in better decision-making.

Answer 7

Critical thinking

Question 8

What are the 3 Ps

Answer 8

Planet
Profit
People

Question 9

________ is using the smallest amount of resources to achieve the greatest output.

Answer 9

efficiency

Question 10

The people-focused side of a manager’s duties are often described as:

Answer 10

the “art” of management

Question 11

The four basic management functions include:

Answer 11

planning, organizing, leading, controlling

Question 12

One goal of the _____________ approach to management is to create, build, and continuously nurture trust among customers, employees, and communities.

Answer 12

sustaining

Question 13

An organization’s self-defined commitment to the health and well-being of the local and global community beyond its legal obligation is its:

Answer 13

corporate social responsibility

Question 14

Working through employee conflict, conducting efforts during a crisis, interpreting and responding to internal and external change is an example of which of the following decisional roles?

Answer 14

Disturbance handler

Question 15

The process of orchestrating people, actions, resources, and decisions to achieve goals is:

Answer 15

organizing

Question 16

___________ managers tend to engage in decisions involving setting employee schedules, hiring and promoting staff, and changing processes to improve daily tasks and actions, while _______ managers tend to engage in decisions involving establishing partnerships, approve significant purchases, and approving strategic plans.

Answer 16

First-line, Top

Question 17

The beliefs that shape employee and organizational behaviors and are intended to be timeless may be described as an organization’s:

Answer 17

values

Question 18

The most __________ process to build the company’s website might be to hire a friend that designs websites on the weekends, while the most _______ process to launch the company’s website might be to hire a professional design firm that will also help make sure the website is recognized by search engines, such as Google, Yahoo!, and Bing.

Answer 18

Efficient, effective

Question 19

Which of the following managerial skills involve the ability to think through complex systems and problems?

Answer 19

Conceptual skills

Question 20

____________ roles require managers to make judgments and decisions based on available information and analysis of the situation.

Answer 20

Decisional

Question 21

Negative entropy is the loss of social and market-based energy leading to the decline of a system.

Answer 21

False

Question 22

The quantitative approach to management involves applying subjective methods to enhance decision making.

Answer 22

False

Question 23

A Gantt Progress Chart provides managers with immediate visual feedback as to when a project is behind schedule and requires corrective action.

Answer 23

True

Question 24

The Hawthorne Studies, conducted between 1924 and 1932, seemingly verified that

Answer 24

• Employees are motivated by more than money
• Group dynamics have an impact on worker morale and performance
• Managers encouraged to treat workers as people and to approach groups informally, thereby increasing productivity

Question 25

Power dynamics in groups is most apparent in situations involving conflict.

Answer 25

True

Question 26

According to Theory Y, managers have power over employees.

Answer 26

False

Question 27

In 1776, Adam Smith published The Wealth of Nations, which argued that ______________ could increase production by having workers specialize on a task.

Answer 27

division of labor

Question 28

A form of organization marked by division of labor, managerial hierarchy, rules and regulations, and impersonality is known as which of the following?

Answer 28

Bureaucracy

Question 29

A combination of setting performance standards, selecting the best worker for the job, and building good relations between managers and employees is called:

Answer 29

a task-management system

Question 30

Lillian Gilbreth studied the perceptions, emotions, and thoughts of managers, and how these affected work and employees. This work made her a pioneer in the field of:

Answer 30

human resource management

Question 31

One of the primary philosophies of the quality movement is the ongoing effort to improve a process, method, service, or product. This is called:

Answer 31

continuous improvement

Question 32

According to Mary Parker Follett, which of the following stages of conflict resolution was ideal?

Answer 32

Integration

Question 33

The management theory that states that different organizations, situations, and contexts require different approaches is known as:

Answer 33

contingency theory

Question 34

A kind of equilibrium in which organizations are effective and efficient when managers control and influence people’s behaviors by modifying their motives is a:

Answer 34

cooperative system

Question 35

A(n) _________ system has the power to change and be changed by external and internal forces.

Answer 35

open

Question 36

When workers focus on completing a limited number of tasks, it is referred to as:

Answer 36

specialization

Question 37

A disadvantage to this type of management is that managers and employees feel entitled to their jobs regardless of job performance.

Answer 37

Career orientation

Question 38

The theorist who used time studies to search for new ways to improve performance through a scientific, quantitative approach was:

Answer 38

Frederick W. Taylor

Question 39

Which of the following is an example of a quality program?

Answer 39

- Six Sigma - Lean manufacturing - Total Quality Management

Question 40

_______________ is a negative view of the worker that states that people do not like to work; therefore, workers need to be coerced, told what to do, and intimidated.

Answer 40

Theory X

Question 41

The difference between an inflow or outflow goal and sum of flow is known as a discrepancy.

Answer 41

True

Question 42

The “Growth and Underinvestment” systems archetype occurs when managers reduce resource allocation to increase profits temporarily or to avoid risk, with the unintended consequence of losing its equilibrium in the marketplace.

Answer 42

True

Question 43

The “Escalation” systems archetype occurs when two efforts compete for the same resources, and the more successful effort today gets more support, regardless of future potential of the

Answer 43

False

Question 44

The two basic components of a system are stocks and flows.

Answer 44

True

Question 45

A balancing loop encourages and amplifies change that increases or decreases a stock.

Answer 45

False

Question 46

Underinvestment is just as risky as overinvestment if an organization is to maintain its equilibrium in the marketplace.

Answer 46

True

Question 47

The “Tragedy of the Commons” systems archetype occurs when:

Answer 47

Individuals use a common limited resource purely for their own gain

Question 48

A(n) ______________ approach involves looking at an organization as a whole, as a set of interrelated parts, and understanding how these parts influence each other.

Answer 48

systems

Question 49

A _______________ encourages and amplifies change that increases or decreases a stock.

Answer 49

reinforcing loop

Question 50

The “Fixes that Fail” systems archetype occurs when:

Answer 50

An urgent problem arises and managers are tempted to quickly implement a short-term solution that in the long-term will not fully correct the problem

Question 51

Managers create a culture for healthy change when they clearly:

Answer 51

- Understand the company’s mission - Comprehend the purpose of its subsystems - Acknowledge the imbalances or discrepancies that feedback loops are imposing

Question 52

what are the five main disciplines in the book The Fifth Discipline?

Answer 52

- Shared Vision - Mental Models - Personal Mastery - Team Learning - Systems Thinking

Question 53

The “Limits to Growth” systems archetype occurs when:

Answer 53

A period of rapid growth due to a reinforcing feedback process is slowed or halted by a counteracting balancing process

Question 54

In a weak or uncertain economy, companies often fall prey to the acceptance of lowered performance levels. This phenomenon is best represented by which of the common system archetypes?

Answer 54

Eroding Goals

Question 55

The “Success to the Successful” systems archetype occurs when:

Answer 55

Two efforts or activities compete for the same resources

Question 56

A visual tool that allows managers to see that change in measurements across a span of time is a:

Answer 56

behavior over time diagram

Question 57

The time a force, internal or external, takes to have an effect on system behavior is called:

Answer 57

delay

Question 58

Gross domestic product (GDP) is the value of what a country produces on an annual basis, representing the size of its economy.

Answer 58

True

Question 59

Having a blue ocean strategy ensures long-term success of the product.

Answer 59

False

Question 60

Managers know change is successful when it becomes part of the corporate culture.

Answer 60

True

Question 61

Conscious aspects of an organization’s culture can be felt and thought.

Answer 61

False

Question 62

Using technology to cost effectively build relationships with customers is an example of reactive engagement.

Answer 62

False

Question 63

A _____________ is a repetitive phrase intended to support an organization’s culture, mission, vision, or values.

Answer 63

slogan

Question 64

An organization’s _____________ environment directly impacts an organization’s operations and performance.

Answer 64

specific

Question 65

Which of the following is NOT a dimension of a specific environment?

Answer 65

Location

Question 66

____________ engagement is when a company creates a product of service as an alternative to enhance the customer’s experience.

Answer 66

Proactive

Question 67

Which of the following is discussed in the text as a key strategy in leading change?

Answer 67

Communication

Question 68

When companies employ the efforts of its customers and the public to innovate and further its mission, it is called:

Answer 68

crowd sourcing

Question 69

In Force-Field Analysis, __________ forces help to provide motivation towards achieving a goal.

Answer 69

driving

Question 70

A collection of beliefs that individuals and groups share to help their organization respond to environmental forces and changes is:

Answer 70

organizational culture

Question 71

Monitoring positive and negative customer feedback and improving the organization’s products and services accordingly is known as:

Answer 71

Reactive engagement

Question 72

The people who have the skills, knowledge, creativity, and relationships necessary to optimize an organization’s performance is/are referred to as:

Answer 72

talent

Question 73

A company’s ___________ combines the forces of the organization that affect how managers set expectations, how employees perform their roles, and how the company interacts with and responds to stakeholders.

Answer 73

internal environment

Question 74

Events, situations, objects, people, or other artifacts that provide greater meaning to the organization are the company’s _____________.

Answer 74

symbols

Question 75

Which of the following is NOT one of the reasons why people resist change according to the text?

Answer 75

Shared perspectives

Question 76

Which of the following is a resource that affects how businesses operate globally?

Answer 76

- water - energy - food

Question 77

Which of the following is described by Joseph Campbell as one of the stages of a hero’s journey?

Answer 77

- Leaving home for an adventure - Facing barriers that question success - Returning home successful

Question 78

7) An organizations blank is its central purpose intended to generate value in the marketplace for profit or community non profit

Answer 78

Mission