Exam 2 Flashcards

Question

examples of employee retention and engagement activities

Answer 1

OT Month •Interprofessional Education and Profession Promotion Opportunities •Staff Mentorship Programs •Leadership Training Programs •Research ,Publishing, Advanced Clinical Skills Certifications •Ongoing Staff AppreciationActivities

Answer 2

systematic evaluation of the performance of employees and to understand the abilities of a person for further growth and development

Answer 3

``` Patient Outcomes Data Review •Clinical Skills Competencies •Documentation Quality and Timeliness •Interprofessional Communication •Client Satisfaction •Attitude towards performing work duties •Agent of Change •Attendance, Punctuality, Flexibility •Amount of Mentorship/Assistance Needed ```

Answer 4

``` Systematic Checks in Work Quality •Promotion •Compensation Assessment •Staff Development and Motivation •Selection Validation •Update expectations and policies •Construct performance improvement plan •Hear employee opinions, suggestions /concern ```

Answer 5

1. verbal: respectful and professional 2. nonverbal: eye contact, tone of voice 3. effective listening: paraphrase to ensure understanding

Answer 6

capacity to be aware of, control, and express one's emotions | handle interpersonal relationships judiciously and empathetically

Answer 7

``` self awareness self regulation motivation empathy social skills ```

Answer 8

A. Unclear Expectations or Guidelines B. Poor Communication C. Unclear Limits of Power D. Different Attitudes/Interests/Values Related to Practice E. Individual or Group Conflicts of Interest F. Operational or Staffing Changes G. Accidental oversight

Answer 9

``` Emotional distress Poor retention Poor communication Decreased effectiveness Decreased efficiency Poor client satisfaction Poor reputation Legal action ```

Answer 10

aggressive: dominating, critical, controlling passive: indifferent, avoid confrontation passive aggressive: passive on the surface but feel differently assertive: most effective, open without overbearing, express needs and ideas but also considerate

Answer 11

``` avoidance stand your ground give in compromise collaborate ```

Answer 12

1. counseling 2. oral warning 3. written warning 4. suspension 5. discharge *the process may be modified based on the severity and if they have completed their probationary period

Answer 13

counseling implementation develop a solution for the problem in conjunction with the employee (seek outside counsel) decide on a resolution and timeline follow-up

Answer 14

``` Be reasonable •Avoid making examples •Follow the rules consistently •Respect privacy •Avoid favoritism •Act only on clear evidence •Avoid dwelling on history ```

Answer 15

protects men and women who perform substantially equal work in the same establishment from sex-based wage discrimination

Answer 16

prohibits employment discrimination based on race, color, religion, sex, or national origin

Answer 17

protects individuals who are 40 years of age or older

Answer 18

prohibit employment discrimination against qualified individuals with disabilities in the private sector, and in state and local governments

Answer 19

World's first comprehensive civil rights law for people with disabilities The Act prohibits discrimination against people with disabilities in employment (Title I), in public services (Title II), in public accommodations (Title III) and in telecommunications (Title IV) George H.W. Bush

Answer 20

2001 - George W. Bush promote the full participation of people with disabilities in all areas of society by increasing: •access to assistive and universally designed technologies •expanding educational and employment opportunities •promoting full access to community life

Answer 21

prohibits discrimination on the basis of disability in all employment practices. It is necessary to understand several important ADA definitions to know who is protected by the law and what constitutes illegal discrimination.

Answer 22

Under the ADA it is a person who has a physical or mental impairment that substantially limits one or more major life activities, has a record of such an impairment, or is regarded as having such an impairment. •Major life activities are activities that an average person can perform with little or no difficulty such as walking, breathing, seeing, hearing, speaking, learning, and working

Answer 23

someone who satisfies skill, experience, education, and other job-related requirements of the position held or desired, and who, with or without reasonable accommodation, can perform the essential functions of that position

Answer 24

making existing facilities used by employees readily accessible to and usable by persons with disabilities •job restructuring •modification of work schedules •providing additional unpaid leave •reassignment to a vacant position •acquiring or modifying equipment or devices •adjusting or modifying examinations, training materials, or policies •providing qualified readers or interpreter

Answer 25

production standards

Answer 26

An employer is required to make a reasonable accommodation to a qualified individual with a disability unless doing so would impose an undue hardship on the operation of the employer's business. •Undue hardship means an action that requires significant difficulty or expense when considered in relation to factors such as a business' size, financial resources, and the nature and structure of its operation

Answer 27

Employees and applicants currently engaging in the illegal use of drugs are not protected by the ADA, when an employer acts on the basis of such use. •Tests for illegal use of drugs are not considered medical examinations and, therefore, are not subject to the ADA's restrictions on medical examinations. •Employers may hold individuals who are illegally using drugs and individuals with alcoholism to the same standards of performance as other employees

Answer 28

Sexual harassment is a form of discrimination that violates Title VII of the Civil Rights Act of 1964. •Unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature constitute sexual harassment when this conduct explicitly or implicitly affects an individual's employment, unreasonably interferes with an individual's work performance, or creates an intimidating, hostile, or offensive work environment

Answer 29

* The victim as well as the harasser may be a woman or a man. The victim does not have to be of the opposite sex. * The harasser can be the victim's supervisor, an agent of the employer, a supervisor in another area, a co-worker, or a non-employee. * The victim does not have to be the person harassed but could be anyoneaffected by the offensive conduct. •Unlawful sexual harassment may occur without economic injury to or discharge of the victim. * The harasser's conduct must be unwelcome

Answer 30

The victim should: •inform the harasser directly that the conduct is unwelcome and must stop. •use any employer complaint mechanism Prevention is the best tool to eliminate sexual harassment in the workplace, employers are encouraged to: •provide sexual harassment training to their employees •establish an effective complaint or grievance process •take immediate and appropriate action when an employee complains.

Answer 31

It is unlawful to retaliate against an individual for opposing employment practices that discriminate based on sex or for filing a discrimination charge, testifying, or participating in any way in an investigation, proceeding, or litigation under Title VII.

Answer 32

- federal privacy standards to protect patients' medical records and other health info - provide patients with access to their medical records and more control over how they personal health info is used and disclosed

Answer 33

- access to medical records (within 30 days) - notice of privacy practices - limits on use of personal medical information

Answer 34

Before making an offer of employment, an employer may not ask job applicants about the existence, nature, or severity of a disability. •Includes “temporary disability” such as pregnancy. * Applicants may be asked about their ability to perform job functions. * A job offer may be conditioned on the results of a medical examination, but only if the examination is required for all entering employees in the same job category. Medical examinations of employees must be job-related and consistent with business necessity

Answer 35

In most interviewing situations, the questions that you will be asked are standard and relevant to the position for which you are applying. In a rare situation, you may be asked questions that make you feel uncomfortable or seem irrelevant to the position at hand. •State and federal laws regulate the type of questions an employer can ask. •Illegal questions: marital status, family, or religious beliefs •An exception may be if you are applying for a counselor or teacher position in a religious organization

Answer 36

1. answer directly 2. refuse to answer 3. non-direct method

Answer 37

- fraud and abuse - malpractice - health management - death or injury - worker's comp - disability - HIPAA - cyber theft, identity theft - facility and supplies - disaster preparedness

Answer 38

* Ensure adequate insurance coverage * Be aware of organization/system guidelines, policies, and laws * Be vigilant in everyday practice by developing good habits for organization, documentation, and reporting * As a manager: Ensure that policies are adequately documented, clear, and understood, that processes are implemented on regular timetables with adequate accountability, that initial and ongoing staff training opportunities are available, that policies, procedures, and documents are re-assessed regularly

Answer 39

``` graduate pass the NBCOT exam apply for state OT license apply for OT positions interview begin ```

Answer 40

``` live meetings references contact video submission clinical case studies quizzes ```

Answer 41

if your qualifications are a match based on your application and/or resume to the needs of the organization, you can expect to be invited for an interview may compete against others have a list of questions ready to demonstrate interest ask how soon you can follow up send ty note

Answer 42

* A brief summary of highlighted accomplishments that show your potential to prospective employers * Typical sections for a new graduate * Education * Awards and recognition * Current experience in the field * Relevant prior experience * Activities related to the field

Answer 43

compete for a job interview differentiate yourself from other candidates highlight what you do best

Answer 44

- used for clinical positions - 2 page max - academics, employments, awards and honors, leadership, research, certifications

Answer 45

- used for academic positions - no length maximum - common components: academic, employment, awards and honors, training/continuing ed, mentorship, courses taught

Answer 46

``` Employee referrals (63%) •Company websites (58%) •Career Fairs (51%) •Social Networks (50%) •Job boards (39%) •Staffing Firms (39% ```

Answer 47

``` National Level- AOTA Special Interest Sections CommunOT Specialty and National Conferences Special events, such as OT Hill Day ``` State Level- SCOTA or other state OT associations Districts and special events (CEU meetings, OT Hill Day, etc.) Discussion forums Annual Conference

Answer 48

- most popular social media website for professionals - provides opportunities to connect with employers. colleagues, and recruiters directly - more than 95% of recruiters use it regularly

Answer 49

-Monthly loan payments at an affordable amount based on income and household

Answer 50

Temporarily qualify to not make payments due to financial hardship, public service, or education. Interest may accrue

Answer 51

Temporary approval by lender/servicer to delay payments for time limit while interest accrues

Answer 52

combine multiple student loan payments into one loan

Answer 53

* Indian Health Service loan repayment program * Public Service Loan Forgiveness (PSLF) * AmeriCorps, Peace Corps, and the military

Answer 54

my money tool - free | feels like an integrates with other office tools

Answer 55

free; #1 most downloaded personal finance app | integrates with turbotax and other financial software

Answer 56

starter $35.99 | integrates with quickbooks and other sophisticated financial software for personal and professional use

Answer 57

Application (online or application) - $135 application fee •NBCOT Scores or Certification •Social security card AND valid I’d •Passport Photo •Notarized Affidavit of Eligibility form and Certifying Statement form •Legal documentation of name change (if applicable due to marriage, etc.) •Jurisprudence Exam (examines your knowledge of the South Carolina OT Practice Act) once application is complete ongoing: 8 continuing ed hours

Answer 58

(OT knowledge exams) are cohort-based online examinations designed exclusively for program director's to assist with analyzing students' performance related to the validated domain and task statements for entry-level practice... across the country * Designed as a knowledge exam prior to participation in full time Level II fieldwork * Based on the blueprint of the NBCOT certification exam and its validated domains and tasks * Not a predictor of success on the certification exam * Useful as a guide for determining gaps in knowledge

Exam 2 Flashcards

(82 cards)