Exam 2 Flashcards

(43 cards)

1
Q

Accounting

A

System to gather, compile and
present all of the company’s
financial information to help
managers make business decisions.

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2
Q

Double-Entry Accounting

A
- every
transaction is entered twice
– First in an Asset account
– then in either a Liability or
Owner’s Equity account
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3
Q

Owner’s Equity

A

Assets – Liabilities

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4
Q

Profit

A

Revenue – Expenses

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5
Q

Types of Accounting Methods:

A

Cash Basis, Accrual Basis

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6
Q

Cash Basis

A

– income and expenses are recorded at the time they

are received/paid

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7
Q

Accrual Basis

A

income and expenses are recorded at the time

they are earned/incurred

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8
Q

Key Financial Statements

A

Income Statement, Balance Sheet, Statement of Cash Flow

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9
Q

Revenue Model

A

the strategy the company uses to
generate cash from each customer
segment

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10
Q

Pricing Model

A

the tactics you use to set the price in

each customer segment

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11
Q

Common approaches to pricing

A

Cost based, value based

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12
Q

Single-sided markets

A

care about revenues

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13
Q

Multi-sided markets

A

may care about users
first, revenues second
Often Web-based

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14
Q

“Direct” revenue models

A
  • Sales: Product, app, or service sales
  • Subscriptions: SAAS, games, monthly subscription
  • Freemium: use the product for free: upsell/conversion
  • Pay-per-use: revenue on a “per use” basis
  • Virtual goods: selling virtual goods
  • Advertising sales: unique and/or large audience
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15
Q

“Ancillary” revenue models

A

Referral revenue: pay for referring traffic/customers to other
web or mobile sites or products.
• Affiliate revenue: finder’s fees/commissions from other sites
for directing customers to make purchases at the affiliated site
• E-mail list rentals: rent your customer email lists to
advertiser partners
• Back-end offers: add-on sales items from other companies as
part of their registration or purchase confirmation processes, or
“sell” their existing traffic to a company that strives to monetize it
and share the resulting revenu3

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16
Q

Asset Sale

A

Sale of ownership right to a physical

product

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17
Q

Usage Fee

A

Usage of service. Fee is proportional to

the usage of the service.

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18
Q

Subscription Fee

A

Fee for continuous access to a service

19
Q

Renting

A

Fee for temporary access to a good or service

20
Q

Licensing

A

Fee for use of some IP (including software)

21
Q

Intermediation Fee

A

Often found in marketplaces of various types,
a fee for bringing together two or more
parties involved in a transaction

22
Q

Advertising

A

Fee paid by brands and companies to get in

front of potential customers

23
Q

Product/Market Fit

A

Relationship between Value Proposition and Customer Segment.

24
Q

Type of Businesses

A
Business to
Business (B2B)
Business to
Consumer (B2C)
Business to
Business to
Consumer (B2B2C)
25
4 Types of Market Segmentation
Demographic Behavioral Geographic Psychographic
26
Demographic Segmentation
``` The Who - identifiable non-character traits • Age • Gender • Income • Occupation • Education • Family Situation • Life Stage ```
27
Psychographic Segmentation
``` The Why - customer personalities and interests Lifestyle • Interests • Hobbies • Personality • Values • Attitudes ```
28
Geographic Segmentation
``` The Where – physical location Country • City • ZIP code • Within a given radius • Language • Climate • Urban or rural ```
29
Behavioral Segmentation
``` The How – customer actions Purchasing behavior • Benefits sought • Buyer journey stage • Product usage • Occasion/timing ```
30
Customer Profile
``` Also called Customer Persona/Archetype| • Gender/Age • Job Position/Title • Income Level/Discretionary Budget • Motivations • Influencers ```
31
Market Analysis: 4 Factors
1. Market Type • 2. Target Buyers • 3. Competitors • 4. Market Size
32
Four Market Types
``` Existing Market – Current entrenched competitors • Resegmented Market – Target segment of existing market, usually low end • New Market – Innovative/never existed before • Clone Market – Copy of a U.S. business model ```
33
Existing | Market
``` Incumbents exist, customers can name the market • Customers want/need better performance • Usually technology driven • Positioning driven by product and how much value customers place on its features • Risks: – Incumbents will defend their turf – Network effects of incumbent – Continuing innovation ```
34
Resegmented | Market
``` Create new segment of the market by: – Eliminate features/services – Reduce features/services below the industry’s standard – Raise features/services above the industry’s standard? • Examples – Low cost provider (Southwest) – Unique niche via positioning (Whole Foods) ```
35
New | Market
Customers don’t exist today – Must be educated about need and solution • How will they find out about you? • How will they become aware of their need? • How big is the market? Is it big enough? • Which factors could be created that the industry has never offered? (blue ocean)
36
TAM Total Addressable Market
Total possible demand for | product
37
SAM Segmented Addressable Market
Portion of TAM defined by your | business model
38
SOM | Share of Market
Portion of SAM you can | realistically reach
39
Types of Selling Channels
``` Direct, Indirect, Licensing OEM – VAR – Reseller – Distributor ```
40
Customer Acquisition Cost (CAC)
CAC = Sum of Sales & Marketing Expenses / | Number of New Customers
41
Churn
Customers Lost During Period / | Customers at Beginning of Period
42
LTV
Customer Lifetime Value
43
Average customer lifetime in months
1 / Monthly Churn