Exam 2 Flashcards
What Is Confidential information?
- All information about patients written on paper, spoken aloud, saved on computer
- Name, address, phone, fax, social security
- Reason the person is sick
- Treatments patient receives
- Information about past health conditions
Chart only things ___ do
you
Do Not Chart
- Administrative problems like “short of staff” etc.
- Equipment problems (“glucometer display hard to read”)
- Judgmental words “has an abrasive voice” “obnoxious and manipulative”
- Meaningless expressions like “pt had a good night” use specific examples.
Institute of Medicine (2004) indicates that ___ deaths occur each year to hospitalized patients that are not attributed to the disease process but due to health care errors.
98,000
What is SBAR?
- S = Situation
- B = Background
- A = Assessment
- R = Recommendation
Acronym for documentation: FACT
- F - factual
- A - accurate
- C - complete
- T - timely
SOAP: for problem-oriented medical records
- subjective
- objective
- assessment
- plan
PIE charting:
- Problem, Intervention, Evaluation are planned and charted
- You state the problem, you do an intervention, and then evaluate
Focus charting:
- brings care back to patient, incorporates many aspects of patient care
- Three columns are usually used in Focus Charting for documentation:
- Date and Hour
- Focus
- Progress Notes
- The progress notes are organized into:
- (D) data, (A) action, and (R) response, referred to as DAR (third column).
- The progress notes are organized into:
With regards to patient teaching: essential component of the process that needs to be documented is ___
TEACHBACK - returned demonstration, verbalized understanding
majority of patient errors occur because of
ineffective communication between providers or shift change, or transitions of care
Working with interdisciplinary teams, communication needs to be ____, NOT aggressive
assertive
Non-verbal Communication (5)
- Facial Expressions
- Posture and gait
- Personal appearance
- Gestures
- Touch
Verbal communication
- Vocabulary
- Pace
- Tone of voice
- Timing
- Humor
- Be credible
Using silence allows the client to
take control of the discussion, if he or she so desires.
“Accepting” as a Therapeutic Communication Technique, conveys
positive regard
Giving broad openings allows the client to
select the topic
Offering general leads encourages the client to
continue speaking
Restating lets the patient know
whether an expressed statement has been understood or not
Reflecting questions or feelings are referred back to the pt so they may
be recognized
Requesting an explanation is a non-therapeutic communication technique because asking “Why?” implies that
the client must defend his or her behavior or feelings
The _________ is the basic structural and functional unit of the kidneys.
nephron
Nocturnal ___________, known as nighttime bedwetting, usually subsides by 6 years of age.
enuresis
Incontinence that results from weakness of the pelvic floor muscles can be treated by teaching the patient to perform ___________ exercises.
Kegel