Exam 2 Flashcards
(77 cards)
technology we use to make a product/services, it is evaluated on cost, and must be implemented very carefully
Process Technology
name 4 examples of Process technology
computer numerical control CNC
Industrial Robot
Automated Guided Vehicle
Computer integrated manufacturing
Explain how customer interaction and high technology use relates to lower cost
if you have high customer interaction like branch banking this is more expensive because you have to hire people to be there. Whereas if you have internet banking this is more expensive on the front end but you can process significantly more transactions which means you get more done and unit cost goes down.
type of customer processing technology where the customer has control over the technology Examples include email cash machines, internet based ordering
Active customer interaction
type of customer processing technology where the technology has control over the customer examples would include transportation systems, theme park rides, automatic car washes
passive interaction
type of customer processing technology where the technology monitors the customer and the customer may not know what is going on Examples would include security cameras retail scanners credit card tracking and the government
Hidden interaction
What are the three dimensions in which we can categorize process technologies
- Extent to which they vary in their degree of automation
- extent to which they vary in their scale
- extent to which they vary in their degree of integration
Anything that could go wrong will
Murphy’s Law
formalization of what you intend in the future
Planning (long term)
coping with changes that affect the plan
- understand what is actually happening
- Evaluate what is actually happening
Control (short term)
Planning is
- What activities should take place in the operation
- When they should take place
- What resources should be allocated to them
Control is
understanding what is actually happening in the operation
Deciding whether their is a significant deviation from what should be happening
Changing resources in order to affect the operations activities
Demand that is governed by some other known factor
based on known factors
Ex demand for tires is dependent on number of cars planned to be made
Dependent demand
No idea when it will have demand for a product
Based on random factors
independent demand
get demand then buy materials examples would include wedding flowers or construction of a house
Resource to order
have all the materials but don’t put together until demand is there
Examples would be a wedding cake, Taylor made dress, subway sandwich
Create to order
produce the product prior to the demand
Ex. bottled coke or comic con
activities of planning and control include in what order should things happen ex. customer priority, due date, LIFO, FIFO, Longest operation time LOT or shortest operatin time
Sequencing
activities of planning and control include when we should do things ex. time tables of when things should be done, when and where should it be done
scheduling
activities of planning and control include loading work onto centers a s soon as it is practical
Forward
activities of planning and control include starting jobs at a time when they should be finished exactly when they’re due
backward
most common method of scheduling represented as a bar on a chart and is a visual representation of a schedule
Gantt Charts
how much should we do and the reduction of time a available for the valuable operating time used productively
loading
are the activities going to plan
monitoring and control
