Exam 2 Flashcards
(67 cards)
Advertising
must be truthful and not false, misleading, unfair, or deceptive
commercial speech
speech done on behalf of a company. not fully protected by 1st Amendment, limited by law. A US legal term relating to speech done on behalf of a company or individual for the intent of making a profit. It is economic in nature and usually has the intent of convincing the audience to partake in a particular action, often purchasing a specific product.
Truth in Advertising
based on “net impression of the average consumer. FEDERAL TRADE COMMISSION MONITORS.
FTC
Federal Trade Commission - governs advertising and marketing claims
Use of Disclaimers
disclaimers can’t cure otherwise deceptive ad - they add DETAIL or CONTEXT
substantiation
Proof of claims through. scientific studies, surveys. Recommended to keep a back-up file.
testimonials
still limited to truth and reasonable consumer results - use disclaimers. Cannot be deceptive. (VOLVO). Jared
express warranty
If you say it will do something, it must. If not you must refund, repair, or replace. Explicit guarantee by the seller that the goods will have certain qualities 2 requirements:
1 - Seller must make statement or promise
2 - Buyer must rely on the sellers statement
consumer remedies
refund, replace, repair
puffing
expressing an opinion about the quality of goods. “We have the best pancakes” no survey, just stating their opinion.
Kellogg
Frosted Mini Wheats claimed 20% more cognitive function - all breakfast does!
Danon
health claims about digestive functions and not getting cold & flu
Green Guides
substantiate claims
3-Day Rescission Rights for door-to-door selling
you weren’t in the market for product, you have no place to retreat, no opportunity to research
Health Claims are subject to:
Food & And Drug Administration - any health related claims are also subject to the FEDERAL TRADE COMMISSION.
Why certain industries are heavily regulated
emotional (funerals - hard to think clearly, expensive, relying on word of seller)
hard for consumers to verify
unsophisticated
trendy (Made in USA or green)
Torts Definition:
Torts - 3 Types:
type of civil law where there is personal injury or property damage. based on standard of reasonable behavior in society.
1 - Intentional
2 - Neglegence
3 - Strict Liability
Intentional Torts
Harm to person, harm to reputation, or harm to business (assalt, battery, false imprisonment, slander, libel)
assault
fear of immediate touch
battery
harmful or offensive touch
false imprisonment
detaining someone without their permission
slander
saying harmful things about someone’s reputation
libel
printing harmful things about someone’s reputation
right of privacy
personal info is protected