Exam 2

Question 1

Automatic call routing

Answer 1

a software system that answers phones automatically and routes calls to staff after the caller responds to prompts; also used to call a large number of patients to remind them of appointments or make announcements

Question 2

Disruption

Answer 2

an unexpected event that throws a plan into disorder; an interruption that prevents a system or process from continuing as usual or expected

Question 3

Established patients

Answer 3

patients who are returning to the office who have previously been seen by the physician

Question 4

Expediency

Answer 4

a means of achieving a particular end, as in a situation requiring haste or caution

Question 5

Integral

Answer 5

essential; being an indispensable part of a whole

Question 6

Interaction

Answer 6

a two-way communication; mutual or reciprocal action or influence

Question 7

Intermittent

Answer 7

coming and going at intervals; not continuous

Question 8

Interval

Answer 8

space of time between events

Question 9

Matrix

Answer 9

something in which a thing originates, develops, takes shape, or is contained; a base on which to build

Question 10

No-show

Answer 10

a person who fails to keep an appointment without giving advance notice

Question 11

Preauthorization

Answer 11

a process required by some insurance carriers in which the provider obtains permission to perform certain procedures or services or refers a patient to a specialist

Question 12

Precertification

Answer 12

a process required by some insurance carriers in which the provider must prove medical necessity before performing a procedure

Question 13

Prerequisite

Answer 13

something that is necessary to an end or to carry out a function

Question 14

Proficiency

Answer 14

competency as a result of training or practice

Question 15

Reimbursement

Answer 15

payment of benefits to the physician for services rendered according to the guidelines of the third-party payer

Question 16

Screening

Answer 16

a system for examining and separating into different groups; in the medical office, determining the severity of illness that patients experience and prioritizing appointments based on that severity

Question 17

Socioeconomic

Answer 17

relating to a combination of social and economic factors

Question 18

Template

Answer 18

a pre-developed page layout used to make new pages with a similar design, pattern, or style; a standardized file type used in computer software as a pre-formatted example on which to base other files

Question 19

Advance

Answer 19

an amount of money or credit furnished in anticipation of repayment

Question 20

Backorder

Answer 20

an ordered item that is not delivered when promised or demanded but will be filled at a later date

Question 21

Budget

Answer 21

a plan for the coordination of resources and expenditures; the amount of money available or required for a particular purpose

Question 22

Depleted

Answer 22

lessened markedly in quantity, content, power, or value

Question 23

Discrepancies

Answer 23

differences between conflicting facts, claims , or opinions

Question 24

Fiscal year

Answer 24

an accounting period of 12 months during which a company determines earnings and profit; the fiscal year does not necessarily begin in January; the business determines the beginning of its fiscal year

Question 25

Honorarium

Answer 25

a payment in recognition of acts or professional services, usually on a special occasion

Question 26

Incurred

Answer 26

to become liable or subject to; to bring down upon oneself

Question 27

Mitigating

Answer 27

to cause to become less harsh or hostile; to make less severe or painful

Question 28

Outsourcing

Answer 28

the practice of subcontracting work to an outside company

Question 29

Overhead

Answer 29

the ongoing administrative expenses of a business that cannot be attributed to any specific business activity but are still necessary for the business to function (rent, utilities, insurance)

Question 30

Packing slip

Answer 30

a list of items included in the shipment

Question 31

Per diem

Answer 31

by the day; per day, an allowance for daily expenses

Question 32

Proactive

Answer 32

acting in anticipation of future problems, needs or changes

Question 33

Alphabetic filing

Answer 33

any system that arranges names or topics according to the sequence of the letters in the alphabet

Question 34

Alphanumeric

Answer 34

of or relating to systems made up of combinations of letters and numbers

Question 35

Audit

Answer 35

a formal examination of an organization's or individual's accounts or financial situation; a methodic examination and review

Question 36

Augment

Answer 36

to make greater, more numerous, larger, or more intense

Question 37

Caption

Answer 37

a heading, title, or subtitle under which records are filed

Question 38

Chronologic order

Answer 38

of, relating to, or arranged in or according to the order of time

Question 39

Continuity of care

Answer 39

continuation of care smoothly from one provider from one provider to another, so that the patient receives the most benefit and no interruption in care

Question 40

Dictation

Answer 40

the act or manner of uttering words to be transcribed

Question 41

Direct filing system

Answer 41

a filing system in which materials can be located without consulting an intermediary source of reference (alphabetic)

Question 42

Gleaned

Answer 42

gathered bit by bit (information or material) picked over in search of relevant material

Question 43

Indirect filing system

Answer 43

a filing system in which an intermediary source of reference (card file) must be consulted to locate specific files

Question 44

Microfilm

Answer 44

a film with a photographic record of printed or other graphic matter on a reduced scale

Question 45

Numeric filing

Answer 45

the filing of records, correspondence, or cards by number

Question 46

Objective information

Answer 46

information gathered by watching or observing a patient

Question 47

Obliteration

Answer 47

the act of making undecipherable or imperceptible by obscuring or wearing away

Question 48

OUTfolder

Answer 48

a folder used to provide space for the temporary filing of materials

Question 49

OUTguide

Answer 49

a heavy guide used to replace a folder temporarily removed from the filing space

Question 50

Power of attorney

Answer 50

a legal instrument authorizing a person to act as the attorney or agent of the grantor

Question 51

Pressboard

Answer 51

a strong, highly glazed composition board resembling vulcanized fiber; heavy card stock

Question 52

Procrastination

Answer 52

intentional postponement of doing something that should be done

Question 53

Provisional diagnosis

Answer 53

a temporary diagnosis made before all test results have been received

Question 54

Purging

Answer 54

the process of moving active files to inactive status

Question 55

Quality control

Answer 55

an aggregate of activities designed to ensure adequate quality, especially in manufactured products or in the service industries

Question 56

Requisites

Answer 56

entities considered essential or necessary

Question 57

Retention schedule

Answer 57

a method or plan for retaining or keeping medical records and for their movement from active, to inactive, to closed filing

Question 58

Reverse chronological order

Answer 58

arranged in order so that the most recent item is on top and older items are filed further back

Question 59

Shingling

Answer 59

a method of filing in which a report is laid on top of an older report, resembling the shingles on a roof

Question 60

Subjective information

Answer 60

information gained by questioning the patient or taking it from a form

Question 61

Tickler file

Answer 61

a chronologic file used as a reminder that something must be dealt with on a certain date

Question 62

Transcription

Answer 62

a written copy of something made either in long hand or by machine

Question 63

Vested

Answer 63

granted or endowed with a particular authority, right, or property; to have a special interest in