Exam 2- Ops & Svcs Flashcards
(28 cards)
What are compliance packages?
Where all medications a patient is taking are packaged into one package (either pouches or blister packs).
Overall goal of compliance packages?
make it easier for the patient to take their medications
Patient pros for compliance packaging
- improve adherence
- single container (avoid multiple bottles and packages)
- improve administration (right drug at right time)
pharmacy pros for compliance packaging
- increase patient loyalty
- increase refills and in turn portion of days covered (star ratings)
- profit
patient cons for compliance packaging
medication changes
pharmacy cons for compliance packaging
- medication changes
- time consuming (certain cases)
Benefits of Delivery
-same/next day delivery
- any location (work, home, etc.)
- any products (prescriptions, OTC products, wound care, etc.)
Charge Accounts
patients/customers in good standing can apply to set up an account where RXs, OTC products, wound care, etc. may be charged on credit.
Charge Accounts: Advantages
- appeals to pts (pt may choose pharmacy bc of this svc)
- good for pts that live paycheck to paycheck
- may not be present at the time of delivery
- pt’s fam/caregiver may pick up RXs for the pt
Charge Accounts: Disadvantages
- pharmacy needs to make enough funds w/o charge accounts to ensure they can still run their business
- what happens when pt doesn’t pay?
Language barriers can lead to suboptimal communication with healthcare providers can increase what?
- Rx med misuse
- treatment nonadherence, treatment failures
- adverse med reactions
What are language barriers associated with?
- lower quality care
- poor clinical outcomes
- longer hospital stays
- higher rates of hospital readmissions
What is an interpreter?
A person specially trained to convert ORAL MESSAGES from on language to another
What is a translator?
A person specially trained to convert WRITTEN TEXT from one language to another.
What can trained healthcare interpreters do?
- reduce liability
- help ensure appropriate utilization
- increase client adherence and satisfaction with services
What can trained interpreters help with?
- assure effective communication between the client and provider
- support effective use of time during the clinical encounter
- improve outcomes
- Who can serve as a healthcare interpreter
- trained bilingual staff
- on-staff interpreters
- contract interpreters
- telephone interpreters- trained volunteers
Who should not serve as as a healthcare interpreter?
- pt’s family and friends
- children under 18
- other pts or visitors
- untrained volunteers
Best practice regarding interpreters and translators
FOLLOW YOUR ORGANIZATIONAL POLICY FOR INTERPRETIVE OR TRANSLATIONAL SERVICES
What are the 4 activities and processes that Clinical Pharmacy Services perform?
- ensure optimal therapeutic outcomes
- minimize adverse drug events (ADEs)
- promote cost-effective strategies
-engage in interprofessional activites
Where can Clinical Pharmacy Services be provided?
In all heathcare setting where a pharmacist may practice
Examples of Clinical Pharmacy Services in Community Pharmacy
- test to treat
- immunizations (clinical and non-clinical)
- Medication Therapy Management Services
What does FS 465.1895 state?
RPhs may test or screen to treat MINO, NONCHRONIC health conditions w/in the framework of an established written protocol with a supervising physician licensed under chapter 458 or chapter 459.
What can RPhs “test to treat”?
- influenza
- streptococcus
- lice
- skin conditions, such as ringworm and athlete’s foot
- minor, uncomplicated infections
