Exam 3 Flashcards
This type of power occurs when one gives another person feelings of personal acceptance or approval. It may also be obtained through association with the powerful, or because others perceive them as powerful.
Referent power
This type of power is the power gained by a title or official position within an organization. Position power
Legitimate power
This type of power is based on fear or punishment if the manager’s expectations are not met.
Punishment or coercive power
This type of power is obtained by the ability to grant favors or reward others with whatever they value.
Reward power
This type of power is gained through knowledge, expertise, or experience.
Expert power
This type of power is correlated to referent power; however, this type of power is more personable.
Charismatic power
This type of power is obtained when people have information, whether good (helpful) or bad (black mail) that others must have to accomplish their goals.
Informational power
What is the hallmark of transformational leadership?
Empowerment of staff
What happens if there is too little conflict in the workplace?
organizational stasis
What happens when there is too much conflict in the workplace?
reduced organizational effectiveness with eventual immobilization of employees
This type of conflict happens between two or more people with differing values, goals, and beliefs.
Interpersonal conflict
This type of conflict occurs between two or more groups of people, departments, and organizations.
Intergroup conflict
This type of conflict occurs within the person. It involves an internal struggle to clarify contradictory values or wants.
Intrapersonal conflict
What is the first and most important step in management of conflict?
ASSESS and diagnose to get to the core issues. Early recognition of signs of conflict and which stage is it in
What is the optimal goal in conflict resolution?
win-win
In what phase should conflict resolution occur?
latent phase
Conflict Resolution Strategies: Compromising
both parties must be willing to give up something of equal value
Conflict Resolution Strategies: Competing
Lose–lose; one party pursues what it wants, regardless of the cost to others - this kind of conflict goes NOWHERE
Conflict Resolution Strategies: Cooperating/ Accommodating
one party sacrifices their beliefs and wants to allow the other party to win
Conflict Resolution Strategies: Smoothing
- Occurs when one party in a conflict attempts to pacify the other party by focusing on agreements rather than differences.
- Appropriate for minor but not major conflicts.
Conflict Resolution Strategies: Avoiding
ignore the fact that you need to have a conflict; but aware of the conflict; when the cost of dealing with the conflict exceeds the benefits of solving it
Conflict Resolution Strategies: Collaborating
An assertive and cooperative means of conflict resolution whereby all parties set aside their original goals and work together to establish a common priority goal - pick one priority goal together: win–win
What should you do in the case of a tornado?
Move patient into halls or away from windows, close blinds, do not move critical patients - cover with blankets, lower bed to lowest setting, close all doors and do not use elevators
What are the 3 steps in All-Hazards Disaster Preparedness?
1) Create an ‘all hazards task force’
2) Hazards Vulnerability Analysis
3) Plan
