Exam 3

Question 1

The matrix model combines elements of both the functional and the divisional organizations, has dual lines of authority, and is designed to encourage the sharing of information.

Answer 1

true

Question 2

Middle managers set the organization’s direction and make decisions that impact everyone

Answer 2

false

Question 3

The chain-of-command principle is a philosophy where each employee reports to and is accountable to only one manager.

Answer 3

false

Question 4

Horizontal structures can be categorized as either centralized or decentralized.

Answer 4

false

Question 5

Autonomy is the level of individual discretion an employee has to make decisions.

Answer 5

true

Question 6

The implicit and explicit power that a manager or employees has to fulfill an organizational function or role is known as his/her:

Answer 6

authority

Question 7

A _________________ is a group of independent companies that organize themselves to appear as one large entity.

Answer 7

network organization

Question 8

A vertically organized structure of power relationships where the top level holds the most power and resources is called:

Answer 8

a hierarchy

Question 9

The number of employees that a person directly manages is known as the:

Answer 9

span of control

Question 10

The synchronization of an organization’s functions to ensure the efficient use of resources in pursuit of goals and objectives that must take place to achieve the company’s mission is:

Answer 10

coordination

Question 11

An expectation that team members are responsible for their activities and must report outcomes transparently is known as:

Answer 11

accountability

Question 12

A work arrangement in which an employee is given flexibility in terms of work location and often hours as well is:

Answer 12

telecommuting

Question 13

A predefined structural order of authority that determines how decisions are made and communicated is called:

Answer 13

a chain of command

Question 14

A visual document that communicates how a company is organized is:

Answer 14

an organizational chart

Question 15

A poorly designed organizational structure can result in:

Answer 15

• slow decision-making
• confusion among employees
• a lack of cohesiveness among different departments

Question 16

A highly adaptive structure defined by horizontal integration, distributed decision making, and employees with a high degree of generalization is referred to as:

Answer 16

an organic organization

Question 17

Using the best parts of the vertical and horizontal models to deal with specific situations may allow organizations to be more:

Answer 17

adaptive

Question 18

Independent workers that supply organizations with talent for projects or time-bound objectives are known as:

Answer 18

free agents

Question 19

Which of the following is NOT an approach to departmentalization?

Answer 19

network

Question 20

Which of the following is an example of a differentiation technique?

Answer 20

specialization

Question 21

Benefits are non-monetary compensation in the form of health insurance, pensions, paid vacation, etc.

Answer 21

true

Question 22

Employment-at-will dictates that employees can quit their jobs at any time and employers can terminate employees at any time, so long as a good reason can be provided.

Answer 22

false

Question 23

Internal recruiting is the method of creating a pool of existing employees who may have the qualifications to fill required job vacancies.

Answer 23

true

Question 24

It is okay to ask about pay, time off, and benefits in an interview.

Answer 24

false

Question 25

Feelings and emotions of workers have a direct impact on their motivation and productivity.

Answer 25

true

Question 26

The process of negotiation between employers and trade unions usually with respect to pay, working hours, and working conditions is known as:

Answer 26

collective bargaining

Question 27

Which type of performance appraisal is intended to assess training and development needs?

Answer 27

360-Degree Review

Question 28

The organizational functions that deals with people-related issues such as recruitment, performance management, benefits, training, employee motivation, safety, and administration, while ensuring compliance with employment and labor laws is:

Answer 28

Human resources management

Question 29

A written account of specific tasks, duties, and responsibilities required within a particular role is called a:

Answer 29

job description

Question 30

Which of the following is NOT one of the five phases of the ADDIE approach to training?

Answer 30

Intervention

Question 31

what are the five phases of the ADDIE approach to training?

Answer 31

- Analysis - Development - Design - Implement - Evaluation

Question 32

A purposeful effort by an organization to create equal employment opportunities for minority groups and women is known as:

Answer 32

affirmative action

Question 33

A performance ____________ is the process of measuring and assessing an employee’s performance objectively and providing feedback to that employee.

Answer 33

appraisal

Question 34

Which of the following is a reason why top talent employees may be inclined to seek new opportunities?

Answer 34

- Lack of detailed performance reviews and feedback - Generational differences - Inadequate training - Being surrounded by people who do not suit the working environment

Question 35

Employees’ skills and expertise gained by education and training that increase economic value for employers is known as:

Answer 35

human capital

Question 36

______________ is the process that assesses the level of skills and abilities possessed by an individual to perform a specific role.

Answer 36

Selection

Question 37

What is a question that you should NOT ask when in an interview?

Answer 37

What does your company do?

Question 38

A new employee orientation where workers acquire the skills, knowledge, and behaviors to aid transition into an organization is known as ________________.

Answer 38

onboarding

Question 39

Who is most affected by the “glass ceiling” effect?

Answer 39

Both women and minorities

Question 40

A strategic, deliberate approach to attracting new, highly skill workers and developing the abilities of existing employees to meet current and future organizational objectives is:

Answer 40

talent management

Question 41

Questionnaires or tests that measure an individual’s personality, intelligence, and aptitude are known as:

Answer 41

psychometric tools

Question 42

Teams become more effective at completing complex and creative tasks when they are working as a unit.

Answer 42

true

Question 43

Both formal and informal teams form to accomplish individual tasks or to collaborate on processes that lead to achieving defined outcomes.

Answer 43

True

Question 44

Conflict is always detrimental to a team’s morale.

Answer 44

False

Question 45

Socialization occurs during the “norming” stage of group development.

Answer 45

True

Question 46

Functional teams are also known as horizontal teams.

Answer 46

False

Question 47

Why do organizations emphasize the use of teamwork?

Answer 47

- Increase productivity and morale - Enhance decision making - Improve company performance

Question 48

During which stage of group development are some norms first established?

Answer 48

Forming

Question 49

The process two or more parties with differing objectives, desires, or perspectives go through to find a mutually agreeable solution is known as:

Answer 49

negotiating

Question 50

A purposeful group formed to accomplish a project, task, or goal is a:

Answer 50

team

Question 51

Role __________ may be described as confusion that arises from an employee not understanding the expectations, intentions, or purpose of his or her position.

Answer 51

ambiguity

Question 52

The degree to which individuals in a working group exhibit loyalty and norm consistencies is:

Answer 52

cohesiveness

Question 53

A working group formed by an organization’s management to achieve specific, agreed upon strategies, plans, and outcomes is an example of a(n):

Answer 53

formal team

Question 54

Open discussion and the freedom to air opinions within a comfortable environment describes which characteristic of effective teams?

Answer 54

Good communication

Question 55

This working group is comprised of management and staff with the purpose of minimizing performance errors and variance.

Answer 55

Quality circle

Question 56

A person with a strong ________ to/with a group has a perceived connection to the group based on purpose, demographics, function, and other intangible dimensions.

Answer 56

affiliation

Question 57

A formal, longstanding working group with representation from diverse divisions, departments, and levels of authority is known as a:

Answer 57

cross-functional team

Question 58

Which of the following is NOT one of the characteristics of effective teams?

Answer 58

A “majority rules” mentality

Question 59

Which of the following is NOT a way to make meetings more effective?

Answer 59

Always move forward with a planned meeting, even if there is no defined purpose

Question 60

Which of the following is NOT one of the strategies to increase team performance according to the text?

Answer 60

Knowledge sharing

Question 61

Which of the following is some of the characteristics of effective teams?

Answer 61

- Clear purpose - Good communication - Healthy conflict

Question 62

Which of the following is are some ways to make meetings more effective?

Answer 62

- Find ways to discourage lateness - Set time limits for the meeting - Set an agenda and distribute it ahead of the meeting

Question 63

Which of the following is some of the strategies to increase team performance according to the text?

Answer 63

- Recognizing excellence - Performance development - Effective meetings