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Flashcards in Exam 4 Deck (49):
1

The availability of specialists to provide support for line managers is not an advantahe of the line approach to organizational structure

True

2

A company's strategic goals should be linked to a specific deadline

True

3

In a matrix org there is need for constant communication

True

4

When you break workers into logical groups, its called departmentalization

True

5

managers use organizational chars to understand the financial situation of the company

False; to help employees understand how their job fits in the big picture

6

Theory Y managers assume that fear is a motivating factor for workers

False; capitalizes on the imagination/intelligence of every worker

7

Line managers vs. Staff managers

LM- supervise production and marketing
SM- supervise functions that provide advice and assistance to departments (accounting, legal, HR)

8

Middle-level managers need an especially high level of human skills

True

9

Equity Theory

The idea that perceptions of fairness directly affect worker motivation

10

Maslow's Hierarchy of Needs (social)

Need to feel connected to others, accepted by family and friends.

ex. an employee with strong social connections would be more motivated by a promotion (esteem) than a company outing (social)

11

Autocratic Leader

hoards all decision-making power & issues orders w/o consulting others

12

Maslow's Hierarchy of Needs (physiological)

Need for basic survival- food, water, clothing, shelter

ex. a job that pays enough to pay bills

13

Managers must focus on fairness, relevance, objectivity and balance for performance appraisals to be effective

True

14

Vestibule training is known as on-the-job training

False; off-the-job training

15

Companies that have fluctuating need for workers usually hire permanent full time workers rather than contingent workers

False

16

Fair Labor Standards Act of 1938

est. minimum wage and overtime pay

17

Occupational Safety Act of 1970

required safety equipment for employees and est. maximum exposure limits for hazardous substances

18

Sexual harassment includes the presence of a hostile work environment

True

19

Noncash compensation includes what types of benefits?

Paid vacation/holidays
Paid sick days
health insurance
retirement programs
product discounts

20

Job description vs. Job specification

Description- explanation of responsibilities for a specific position

Specification- qualification necessary to hold a particular position

21

What does take "reasonable care" mean in regard to accountability for sexual harassment

Employers may share accountability if they didnt prevent/correct sexual harassment, or if they didn't provide a system for complaints, also providing employee training on policies

22

Range of "testing" for job applicants

Skills, personality, drug testing, physical exams

23

Negative leniency (hr planning)

In performance appraisals - "I have high expectations, so i give everyone low scores.

24

Job analysis (hr planning)

examination of what needs to be done in each position to maximize the effectiveness of org, no matter who is holding the position

25

Horizontal Applications

targets a large number of users with different knowledge and skill sets

ex. word, excel, personal info management

26

Radio Frequency Identification (RFID)

Stores info on a small microchip that can transmit info when it's within range of a reader (mostly product serial numbers to track goods in supply chain)

27

When does data become information?

Whene it is processed, organized, and presented in a useful way to a decision-maker

28

Business Intelligence systems leverage data storage

True; help discover relationships hidden in data

29

Black hat hackers are hackers who have no formal intent

False; malicious intent

30

Vertical Applications

software designed for specific industry or profession

31

Cybermediary

Internet firm that specializes in the secure electronic transfer of funds

32

Use of extranet

Intranet that allows limited access to a selected group of stakeholders

ex. customers check on status of order, suppliers check firm's inventory

33

How does decision support system (dss) assist managers?

power to convert data into high-quality info

34

Firewall & functions

hard/soft ware that prevents unwanted messages/instructions from entering a computer

35

Pharming

Scam that seeks to to steal indentities by routing internet to fake sites that look very real

36

Product layout (manufacturing)

used for goods produced in large volumes

organizes machinery and equipment in specific sequence of operations that must be performed (assembly line)

37

Functionality (servicescape)

How easy it is for customers to move through the facility and find what they're looking for

38

ISO 9000 and ISO 9001

Goal is to have international consensus on good quality-management practices, requires firm to implement procedures for continuous quality improvement

9001 is for quality management, while others are for documentation, training, and economic/financial aspects

39

Most operation managers today view the natural environment as something to exploit

False

40

Just-in-time production

supply chain operates by orders rather than producing in advance

41

A combo of cad/cam can be used to design output and send instruction to automated equipment

True

42

In a cellular layout, cells are designed to be operated by a few workers who perform a wider array of tasks than assembly line workers

True

43

Process layout

products can be moved from each piece of equipment in the order it specifically needs, very flexible but longer production time.

44

Computer-aided design (CAD)

software provides powerful drawing and drafting tools that enable users to create and edit blueprints and design drawings quickly and easily. (allow users to make 3d images)

45

Making a distinction between critical paths and other paths can help operations managers allocate resources more efficiently

True

46

Are ERP's complex or easy to implement

COMPLEX

47

Total quality management (TQM)

Customer focus, building quality through organization, empowerment of employees, Prevention instead of correction, Commitment to continous improvement,

48

Six sigma

Shares qualities w/ TQM (focus quality, eliminating errors) but provides extensive employee training to reduce

49

Who first proposed the relationship between quality and business success

W. Edwards Deming