Exam II Flashcards
(25 cards)
What is contemporary funeral service
the SPECIALIZED function of organization and direction of a memorial to a personality according to custom and tradition of the community and in compliance with STATE law. The PURPOSE of funeral service is to serve the LIVING by caring for their dead in some dignified fashion
Primary purpose of funeral service
- Service the LIVING
- SERVICE INDUSTRY
- Merchandising of funeral goods will come SECONDARY to service
Primary purpose of funeral service
- no society every left their dead where they died
- inborn in the human person; society has some kind of ceremony / ritual at time of death and form of disposition
Primary purpose of funeral service
-provides an opportunity for bereaved to accept the reality of death. Meets basic needs of community
“Show me the manner in which a nation or community cares for its dead and I will measure with mathematical exactness the tender sympathy of its people, their respect for the law of the land and their loyalty to high ideals”- William Gladstone
Needs fulfilled by contemporary funeral service
- provides bereaved with gradual transition to bridge the gamp from death back to life. In the future the funeral must become a PERSONALIZED EXPERIENCE
- opportunity for bereaved to EXPRESS EMOTION. Facility where one can let out emotions.
Grief Work Process
Normalcy- Death- Normalcy
Fraud
any funeral director that says an embalmed or placing the body in a gasket casket or air tight water tight vault will cause the remains to last indefinitely constitutes a fraud- FTC regulation
Consequences of Direct Dispo
- denies community right to affirm worth and dignity of deceased
- ” “ an opportunity to share a necessary experience
- denies bereaved opportunity to transgress through grief work back to normalcy with support of community
- psychologically denies death has taken place
- direct disco is cheapest, safest but not most psychologically/sociologically beneficial
- EVERYONE DESERVES A FUNERAL
Psychological needs of family are met by:
- allows for normal expression of emotion through crying
- there is freedom and medium to verbalize feelings
- support for grillwork provided by friends/family
- emphasizes the reality of death
- provides spiritual support
- comfort to the family
- viewing of deceased helps to establish reality of death
Characteristics of grief
- shock
- anger
- change of attitude
- remorse
- self pity- why me?
- irrational thinking
- fear of future
- envy of others who are not suffering
- anxiety
- guilt feelings
Value of Funeral- Today’s perception
Funeral is plastic, barbaric
Expensive
Sophisticated people “above the need for a public expression of grief”
Funeral Director
- be a friend in need- let people know its going to be okay
- comfortable with dears
- response to the question “won’t it make the family cry” should be “I hope so”
Participation
- Family involvement in more than merchandise
- Family needs involvement
- Participation is a way of showing love
- helps face reality
- draws family into process
The Scattered Society
- old loyalties to the funeral home the family has always used are gone
- “hassles for the family
Funeral Directors Power
- its going to be OK
- we’ll take good care of ____
- minister to people
- Three H’s
1) Hang Around
2) Hug
3) Hush
Primary Obligation of Mortician
Code of ethics
Sanitation and cleanliness- Protection of public health to assure the public that a dead human being will not constitute a public nuisance
Code of ethics
Reverance and respect for the dead bc they can no longer demand it for themselves
- keep bodies covered with sheet
- never admit unauthorized into prep room
Disposal of dead requires these 3 things
- A Body
- Transportation from place of death
- Means of disposition- cremation, entombment, interment
Ingredient in the funeral directors personality
sympathy- sincere and honest understanding of what the bereaved is going through
Common professional requirement model
- Educational Requirements
- Written, oral and practical comprehensive exam- NBE, state
- Internship in the field
- Licensure of certification
- Mandatory continuing education
- Internship in the field
- Licensure or certificiation
- Mandatory continuing education
Ethical obligation to the state (detection of a crime)
no mortician shall remove or embalm a dead body when they have info indicating a crime. Need permission from Medical Examiner
- 12 hour cremation law
NASH classification
applies to a medical examiner certificate NATURAL ACCIDENTAL SUICIDE HOMICIDE
Parking Lot
Maryland law- 25 spaces per visitation room
-well lit
Phone Etiquette
don’t answer on first ring= and never beyond 3rd ring
- state firm name completely and identify who you are. never open with hello, good morning, evening etc.
do not end convo with “thank you”
allow caller to hang up first
