EXAM II (First impressions, Occlusion, Types of Clinical Examination, Dental materials & their uses) Flashcards
(263 cards)
The communications skills needed for patient-centered care include:
- Eliciting the patients agenda with ______ (especially early on)
- Not _______ the patient
- Engaging in ________
- open-ended questions
- interuppting
- focused active listening
Learning how to improve communications skills will make you a better dentist enabling:
You to better understand the patients needs
As a provider, you need to try and minimizes _____ to mutual understanding
Barriers
As a dentist you treat _____ not ____
Patients; teeth
The most important tool in dentistry:
Communication
What are the five benefits of a good patient-doctor relationship:
- More likely to follow recommendations
- More likely to pay bills on time
- More likely to refer others to your practice
- Reduces anxiety- both patients and yours
- Less likely to sue
Often in dental school its taught that simply providing info is enough to change a patients behavior. Why is this not true?
- Need to motivate patient
- Need to teach/show a patient the VALUE of dentistry
68-70% of medical litigation cases cited ______ as the primary cause
communication
What are the outcomes of good communication between patient & dentist? (4)
- Build trust
- Reduces anxiety
- Pt & Dr are on same page
- Increase patient satisfaction (and therefore your satisfaction)
Having good communication with your patient means that, you have to ______ before you _____ and you pave your way with _____
inform; perform; words
Identify the seven tools to effectively communicate with your patient:
- Body language
- Interactions
- Proper respect
- Patience
- Mechanics
- Simple written instructions
- Ample time
How might you use body language as a tool to effectively communicate with your patient?
- Have body at same level as patients
- Eye contact
- Face them while speaking
How can you make your interactions easier as a tool for effectively communicating with a patient?
- Keep sentences/questions short
- Stay on one topic at a time
- Use clear terms
What are some ways to offer proper respect to your patient as a tool for effective communication with a patient?
- Accommodate their requests
- Offer them choices (rather than speaking in commands)
- Strive to help them maintain their dignity
What are some reasons that may require you to have extra patience with a patient?
Due to their age, physical or cognitive difficulties, they may move and speak more slowly
How might you use having patience with a patient as a tool of effective communication?
Give them time to speak and move at their own pace
Positive patient communication is NOT ______
Rushed
What are some ways to monitor your mechanics as a tool for effective communication?
- Speak clearly & slowly
- Speak louder than usual (w/o yelling)
- Enunciate complex words
- Use simple language as much as possible
Providing _______ when necessary (post-op instructions / treament plans) is a tool for effective communication
simple written instructions
What is a tool of effective communication that can help your patient to feel like a valued partner in the management of their care?
Giving your patient ample time to respond or ask questions
What is perceived, not necessarily what transpired:
Perception
What is one key to the patients perception of the situation.
Organization- remembering how it looks to the patient
_____, ______ & _____ all factor in to how a patients perception on the situation
Delivery, Emotion, Body language
What do we mean by “delivery” when talking about patients perception?
Provide some examples:
How words are spoken
- vocal quality
- tone
- pitch
- emphasis
- volume
- pause inflection