Exam mc Flashcards by chris Unknown

Which of the following is not a characteristic of E-Business

A. Integration
B. Flexibility
C. Richness
D. Efficiency

C. Richness

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What is not a characteristic of an e-com?

A. Concerns itself with buying and selling of goods and services
B. Only business to consumer transactions
C. Transmission of data
D. Takes place online

B.Only business to consumer transactions

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When you check out using iDeal on an e-commerce site, the site is using iDeal’s _____ to process the payment securely.
A. Digital platform
B. Security technologies
C. APIs
D. Cloud-computing

C. APIs

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Which one is not a benefit from e-commerce?

A. Convenience and availability for customers
B. Cost efficiency
C. Logistics
D. Automation

C. Logistics

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Zara shop online is an example of:
A. E-commerce
B. E-business
C. None of them
D. Both of them

D. Both of them

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When is the birth of E-Commerce?

A. 1960s
B. 1970s
C. 1980s
D. 1990s

C. 1980s

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E-business refers to the use of internet technologies to conduct and manage a company’s business processes.

A. True
B. False

A. True

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Which answer is not a benefit of E-commerce:

A. Improved ability to sample and evaluate data from customers
B. 24/7 availability
C. Maintaining and building trust online D. Access to global markets

C. Maintaining and building trust online

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What was the year that the world wide web became publicly available?
A. 1990
B. 1991
C. 1987
D. 1994

B. 1991

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What is a characteristic of e-Biz?
A. Integration
B. Flexibility
C. Information density
D. Customer certainty

A. Integration

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What is the difference between e-commerce and e-business?

A. E-com focuses specifically on buying and selling transactions
B. E-com only uses websites and mobile C. E-business are only multinationals

A. E-com focuses specifically on buying and selling

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What is not a key aspect of service design?
A. User experience
B. Highlight challenges
C. Aesthetics
D. Functionality

B. Highlight challenges

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What is not a key aspect of service design?
A. User experience
B. Highlight challenges
C. Aesthetics
D. Functionality

B. Highlight challenges

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Which is NOT a characteristic of an e-commerce?
A. Global reach
B. Richness
C. Ubiquity
D. Regulatory compliance

D. Regulatory compliance

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Which of the following applies to an online retailer selling products directly to consumers?
A. E-Commerce
B. E-Business
C. E-Commerce and E-Business
D. None

A. E-Commerce

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Which one is NOT one of the challenges of e-Commerce?

A. Security and Privacy
B. Market saturation
C. Automation
D. Customer Trust

C. Automation

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Which of the following is a key benefit of e-commerce for businesses?

A. Limited customer reach
B. Increased operational costs
C. Ability to operate 24/7
D. Higher inventory requirements

C. Ability to operate 24/7

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What does APIs stand for?

A. Application Programming Interfaces
B. Application Programming Interact
C. Application Process Interfaces
D. Automatic Programming Interfaces

A. Application Programming Interfaces

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A characteristic of the E-Commerce is:

A. Integration
B. Personalization
C. Customer-centricity
D. Efficiency

A. Integration

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How can cloud computing be used by companies?

A. Store information about customer information
B. Automatically scale up resources to handle rush on servers
C. Make payments

B. Automatically scale up resources to handle rush on servers

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Would Uber be classified as an e-commerce or as an e-business?

A. e-commerce
B. e-business

B. e-business

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What is not a challenge for e-commerce?
A. Customer trust
B. Logistics
C. Automation
D. Security and privacy

C. Automation

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What is Cloud computing?

A. Bridges that allow different software applications to talk to each other
B. Allows businesses to scale up their storage/processing
C. The foundation on which an online business is built

B. Allows businesses to scale up their storage/processing

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What is NOT a benefit of E-Commerce?

A. Convenience
B. Cost efficiency
C. Data-driven
D. Logistics

D. Logistics

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What's Cloud computing? (Part 2) A. It's about protecting sensitive information

A. It's about protecting sensitive information

Which of the following is not a core element of service design? A. User-Centered Design B. Co-Creation C. Service Blueprinting D. Monetary Policy

D. Monetary Policy

What makes a good design? A. Desirability B.Feasibility C. Viability D.All of the above

D.All of the above

What's the first step of creating a service blueprint? A. Determining target group B. Determining services/problem C.Determining the customers POV D. None of the above

B. Determining services/problem

What makes a design good? A. Innovation, creativity, and passion B. Research, time, and money C. Desirability, feasibility, and viability D. All of the above

C. Desirability, feasibility, and viability

Which one of these is not a dimension of design in service development? A. Potential B. Results C. User Experience D. Process

A. Potential

How should a service design be? A. Retailer-centered B.User-centered C. Viewer-centered D. Stakeholder-centered

B. User-centered

Which of the below is NOT core element of service design? A. Owner-centered design B. Co-creation C. Service ecology D. Touchpoints

A. Owner-centered design

What is the primary focus of service design? A. Customer interaction B. Enhancing the aesthetic appeal of digital interfaces C. Increasing the production speed of goods

A. Customer interaction

An advantage of service blueprint is: A. Recognition of weak points B. Complex processes C. Is not always unambiguous D. Time-consuming

A. Recognition of weak points

What is NOT a characteristic of modelling? A. Applicable for one-time problems B. Easier realization C. Analyze errors D. Transparency of processes

A. Applicable for one- time problems

Which of the following is NOT a characteristic of a service? A. Intangibility B. Perishability C. Scalability D. Variability

C. Scalability

What is the primary focus of service design? A. Planning and organizing resources to improve service quality B. Designing physical products for better user experience

A. Planning and organizing resources to improve service quality

Which of the following is not a key aspect of design? A. Feasibility B. User experience C. Functionality D. Aesthetics

A. Feasibility

What are considered key aspects of design? A. Functionality B. Aesthetics C. User Experience D. All of the above

D. All of the above

What makes a good design? A. Desirability B. Automation C. Generalisability D. Individualism

A. Desirability

Which is not a part of the 4 dimensions of design in service development? A. Market B. Process C. Supplier D. Results

C. Supplier

What is NOT a core element of service design? A. User-centered design B. Co-creation C. Service ecology D. Service delivery

D. Service delivery

What is design? A. A method of coding B. The process of planning and creating objects, systems, or processes

B. The process of planning and creating objects, systems, or processes

What is a characteristic of a service? A. Cannot be physically possessed B. Always in real time C. The possibility to subscribe to it

A. Cannot be physically possessed

What does the "Penguin effect" refer to in product adoption? A. Users waiting for others to adopt first B. Rapid mass adoption C. High early prices D. Discount-driven adoption

A. Users waiting for others to adopt first

What is in general a benefit of a low code platform? A. Network effects B.Scalability C. Cost- effective development D. Platform governance

C. Cost-effective development

What does the "Bandwagon effect" refer to in product adoption? A. Users adopting because others do B. Early adopters facing high prices C. Growth slowing before critical mass

A. Users adopting because others do

Which is NOT a type of digital platforms? A. Transaction platforms B. Innovation platforms C. Exchange platforms D. Information platforms

C. Exchange platforms

Which brand is not characterized by a winner-takes-it-all dynamic? A. WhatsApp B. Uber C. Google Maps D. Nike Running D. Nike Running

D. Nike Running

What do transaction platforms facilitate? A. Direct transactions between user groups between user groups B. Marketing for products C. Data analysis for businesses

A. Direct transactions between user groups

What do innovation platforms provide? A. Core architecture for developers to build on B. Tools for marketing strategies C. Direct customer transactions

A. Core architecture for developers to build on

What do information platforms focus on? A. Gathering and sharing data and insights B. Facilitating transactions between users C. Providing tools for app development

A. Gathering and sharing data and insights

A marketplace platform: A. Is a platform like Mendix B. Enable businesses to rapidly iterate and scale applications C. Facilitate the exchange of goods

C. Facilitate the exchange of goods

What is one key benefit of digital platforms? A. Increased physical infrastructure B. Network effects C. High initial costs D. Decreased scalability

B. Network effects

What are different types of digital platforms? A. Transaction, Innovation, Information B. Transaction, Intersection, Addition

A. Transaction, Innovation, Information

What is not an element of the business model canvas? A. Revenue streams B. Partnerships C. Value propositions D. User jobs

D. User jobs

Which one isn't a benefit of platforms: A. Winner takes it all dynamics B. Network effects C. Scalability D. Efficiency

D. Efficiency

Which one is not a type of digital platform? A. Innovation B. Information C. Development D.Transaction

C. Development

Which one is NOT a consumer of a digital platform? A. Advertiser B.Companies using it in exchange for money C. A person scrolling through the platform D. End-consumers

C. A person scrolling through the platform

Which one is a challenge of low code platforms? A. Costs B. Speed to market C. Integration of 3rd parties D. Accessibility

C. Integration of 3rd parties

Which one of these companies is using a transaction fee as a monetization model? A. Amazon B. Netflix C. LinkedIn D. Facebook

A. Amazon

What is not a characteristic of a digital platform? A. Multisided B. Extensibility C. Ecosystem focused D. Scalability

D. Scalability

Which below is not one of the benefits of digital platforms? A. Network effects B. Scalability C. Efficiency D. Independent on users

D. Independent on users

What is NOT a benefit of low code platforms? A. Speed to market B. Cost-effective development C. Accessibility for non-developers D. Rapid Scalability

D. Rapid Scalability

What is a key mechanism that drives platform success? A. Low production costs B. Network effects C. Minimal user interactions

B. Network effects

Which of the following is a challenge faced by digital platforms? A. Rapid scaling potential B. Streamlined transactions C. Winner-takes-all dynamics

C. Winner-takes-all dynamics

What is the challenge regarding platforms for digital platforms? A. Balancing control between owners and participants B. Enhancing data analytics C. Increasing transaction speed

A. Balancing control between owners and participants

What kind of business model does OnlyFans use to gain their turnover? A. Asking creators to pay for the platform B. Taking a cut in every transaction C. Making users pay for the service D. All of the above

D. All of the above

What’s the benefit of making a business model canvas? A. Simplifies complexity

A. Simplifies complexity

How can personalized support help business to gain customer relations? A. Offer automated services B. Order tracking C. Customer service (long-term relationship)

C. Customer service (long-term relationship)

Which is not an example of an activity from the value proposition canvas? A. Production B. Problem-solving C. Platform management D. Customer segmentation

D. Customer segmentation

Which one of the following keywords is not a part of the Business Model Canvas? A. Channels B. Customer Segments C. Key Activities D. Revenue Structure

D. Revenue Structure

Which one is NOT an example of cost-oriented aspects? A. Investment in value proposition B. Costs of delivery C. Marketing spendings D. Tech spendings

A. Investment in value proposition

What is a key component of the Business Model Canvas? A. Customer Segments B. Key Partners C. Revenue Streams D. All of the above

D. All of the above

Which one is not a revenue model used by e-commerce companies? A. Subscription-based B. Advertising-based C. Transaction-based D.One-time fee for access

D.One-time fee for access

In a platform business model, what is the primary value provided? A. Ownership of products B. Facilitation of transactions between users C. Selling of data D. Delivery services

B. Facilitation of transactions between users

What is a critical factor when choosing a subscription-based model? A. Customer retention B. Scalability C. Transaction fees D. Regulatory compliance

A. Customer retention

Which of the following is an example of a transaction-based revenue model? A. Netflix B. Amazon Marketplace C. Uber D. Spotify

B. Amazon Marketplace

What does the term 'freemium' refer to in revenue models? A. A free service with optional paid features B. A one-time fee for premium features C. Paying per use D. A trial period

A. A free service with optional paid features

Which of the following companies is known for using the advertising- based model? A. Google B. Shopify C. Walmart D. Netflix

A. Google

What is an advantage of a subscription-based revenue model? A. Regular, predictable income B. High initial costs C. Limited customer retention D. Variable transaction fees

A. Regular, predictable income

What is a key challenge of a freemium revenue model? A. High customer conversion B. Customer dissatisfaction C. High costs for premium features D. Low customer engagement

C. High costs for premium features

Which type of data is considered most sensitive in e-commerce? A. Behavioral data B. Personal Identifiable Information C. Transactional data D. Browser history

B. Personal Identifiable Information

What was the major cause of the Ashley Madison data breach? A. Phishing B. SQL Injection C. Weak password security D. Ransomware attack

C. Weak password security

Which legal framework governs data protection in the European Union? A. CCPA B. GDPR C. HIPAA D. ISO 27001

B. GDPR

How can companies prevent data breaches? A. Encrypting data B. Increasing server capacity C. Reducing employee access D. Limiting website traffic

A. Encrypting data

Which of the following is not a typical consequence of a data breach? A. Increased customer trust B. Fines and legal penalties C. Loss of customer data D. Higher conversion rates

D. Higher conversion rates

Why is data encryption important in e- commerce? A. To protect customer data from unauthorized access B. To improve website speed C. To enhance product visibility D. To increase ad revenue

A. To protect customer data from unauthorized access

Which of the following is a key security risk when using cloud services? A. Data breaches B. Loss of internet connection C. Lack of server space D. Outdated software

A. Data breaches

Which principle is central to data privacy laws like GDPR? A. Data anonymization B. Transparency C. Minimizing data collection D. Customer engagement

B. Transparency

What is the primary role of a data privacy officer? A. To handle customer complaints B. To oversee data security and compliance C. To manage the IT department D. To improve sales processes

B. To oversee data security and compliance

Which of the following technologies plays a key role in creating virtual storefronts? A. Cloud Computing B. Augmented Reality C. Internet of Things D. Blockchain

B. Augmented Reality

What is the main purpose of AI chatbots in e-commerce? A. Enhance user experience by providing personalized support B. Secure customer transactions C. Analyze consumer behavior D. Replace human employees

A. Enhance user experience by providing personalized support

How does blockchain technology benefit e-commerce? A. Provides smart contract capabilities B. Increases product visibility C. Reduces server downtime D.Enhances customer service interactions

A. Provides smart contract capabilities

Exam mc Flashcards

(94 cards)