Exam One Flashcards
(31 cards)
public view about nursing
- HIGHLY TRUSTED
- has been ranked FIRST in HONEST & ETHICS (ex. 2001 - firemen)
how were nurses viewed during the PANDEMIC?
as HEROES!; fighting to save lives despite the conditions
how were nurses portrayed in the 1930s?
known as ANGELS OF MERCY
- seen in media and art; portrayed as smart, compassionate - a “holy vocation”
how were nurses potrayed in the 1940s
- heroines; known as war heroes - USS Higbee
- had to deal with low salaries and bad conditions at home
how were nurses potrayed in the 1970s?
- negatively and seen in the sexual revolution
MASH
how should nurses approach social media?
- be CAUTIOUS ABOUT COMMENTS REGARDING PROFESSION AT ALL
- do not friend patients or families
- DO NOT POST PICS OF PATIENTS
when do nurses communicate?
with PATIENTS, FAMILIES< COWORKERS<, PHYSICIANS etc…
what are the FIVE ELEMENTS OF COMMUNICATION?
- WHO RELAYS MESSAGE
- WHAT IS THE MESSAGE
- HOW IS THE MESSAGE RELAYED
- WHO IS THE MESSAGE BEING RELAYED TO
- WHAT EFFECT OCCURS WHEN MESSAGE IS RELAYED
active listening
The process of hearing what others are saying
with a sense of seriousness and discrimination.
conflict
An experience in which there is simultaneous arousal of two or more incompatible motives
filtration
Unconscious exclusion of extraneous stimuli.
negative communication
Behaviors that block or impair effective
communication
positive communication
Behaviors that enhance effective
communication
perception
the manner in which one sees reality
interpretation
receiver’s understanding of the MEANING of the communication
describe VERBAL COMMS
- same words can have diff. meaning
- diff. tones or inflections affect the meaning
diff. attitudes
nonverbal comms
- use of facial expression
- the presence or even absence of it; eye contact, posture etc…
- how one dresses/possessions
what are POSITIVE COMMUNICATION TECHNIQUES (7)?
- OPENESS
- EMPATHY
- SUPPORTIVENESS
- POSITIVENESS
- EQUALITY
- DEVELOPING TRUST/PROMISES
- USING I MESSAGES
- EMPATHY
clarifying info
Sender should ask for feedback to be certain the receiver is correctly interpreting what is being said
what type of body language should one have?
- an OPEN STANCE
- leaning towards patient
what are CLOSED COMM STYLES?
- asking direct YES or NO QUESTIONS
- limiting response questions
- CROSSING ARMS
- AVOIDING EYE CONTACT
- turning away/moving from patient
blocking
when nurse responds with NONCOMMITTAL or GENERAL ANSWERS
- not responding to VALID FEARS OR CONCERNS
false assurances
showing lack of CONCERN OR KNOWLEDGE OF SITUATION
conflicting behavior
- behavior does not match message; opposite
